Service Availability and Performance Management Joakim Tenlen, Tivoli Portfolio Management

1. Service Availability and
Performance Management
Joakim Tenlen, Tivoli Portfolio Management
© IBM Svenska AB
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Please note:
• IBM’s statements regarding its plans, directions, and intent are subject to
change or withdrawal at IBM’s sole discretion. Information regarding potential
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should not be relied on in making a purchasing decision.
• The information mentioned regarding potential future products is not a
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future features or functionality described for our products remains at our sole
discretion.

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Integrated Service Management
VISIBILITY CONTROL AUTOMATION
Monitor in real-time React quickly & effectively Achieve efficiency
Business Services and Assets
CLOUD COMPUTING WORK LOAD OPTIMIZED FEDERATED
SYSTEMS INFORMATION
Visibility, Control and Automation™ across the End-to-End Business Infrastructure & Service Chain
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Service Availability and Performance Management
• Virtualization and Cloud
• Application Performance Management
• Business Service Management
• A Look Ahead

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Faces of Service Assurance
IT Leader Service Executive
Business Service Management Service
Analyst
Consolidated Operations
Consolidated Operations Application
IT Operations Performance
Event Consolidation Analytics for Management
and Correlation Problem Customer Response
Prediction
Performance Transaction Tracking
Discovery Management
Application Diagnostics
Resource Instrumentation
Data Center: Facilities:
Subject Matter Servers Energy Monitoring Services:
Middleware HVAC Network….
Experts
Components Occupancy

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Consistent Platform for managing an integrated set
of Services
Application Business
Virtualization Event zEnterprise
Performance Services
Optimization Management Management
Management Management
PMDB Trending Thresholds What if analysis Enrichment
Data
CMDB Installation Data Integration Automation Diagnostics
CMDB
PMDB
Warehousing Administration Reporting Security
Event
Event
Store
Performance Availability Core Service Quality Eventing
Store Mgmt
Applications System Network Mainframe Storage

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Service Availability and Performance Management
• Virtualization and Cloud
• Application Performance Management
• Business Service Management
• A Look Ahead

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“Virtualization for Consolidation” is Fast Evolving to
“Virtualization for Dynamic Flexibility”
Clients want
these
exponential
Cloud
benefits
today:
New deployment choices drive evolution of IT service delivery
Gartner 2010 CIO review
IDC Cloud Computing Attitudes Survey *
The majority (57%) of survey respondents ranked
themselves 5 or greater in terms of their likelihood to deploy
private cloud over the next three years.
Thomas Bittman, Gartner Blog **
• 75% of customers polled will be pursuing a private cloud
strategy by 2011
• 75% will invest more in private clouds than public clouds
through 2012

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IT trends are changing the way in which companies are hosting and
delivering services for the smarter enterprise
50% 2-4 Month 1.5X%
Clients in Retail, Manufacturing, Average lead time to get a new Explosion of information
Utilities and Government have application environment up and driving 54% growth in
cloud projects budgeted or in running server/storage shipments
process every year
Source: IBM Market Intelligence
Spending Source: IDC, 2008
Installed Base

1WW TB Capacity Shipped on Enterprise Disk Storage Systems
Costs to manage systems has doubled (US$B) 2Server processing consumption doubles every 3 years (M Units)
since 2000 $300 50
 Costs to power and cool systems has Power and cooling costs 45
doubled since 2000 $250
Server mgmt and admin costs 40
 Devices accessing data over networks $200 New server spending 35
doubling every 2.5 years 30
 Bandwidth consumed doubling every 1.5 $150 25
years
20
$100
 Data Doubling every 18 months1 15
Source: IBM Market Intelligence
 Server processing capacity doubling every 3 $50 10
years2 5
 10G Ethernet ports tripling over the next 5 $0 0
96
03
00
02
09
07
97
99
10
01
05
06
08
98
04
years
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20
20
20
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20
20
20
20
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Movement from traditional environments to Cloud
One Step or an Evolution
CLOUD
Dynamic provisioning for workloads
e
tur
uc
SHARED RESOURCES
str
inf
ra Common workload profiles
ing
AUTOMATE
ist
Flexible delivery & Self Service
ex
th
wi
re
e
STANDARDIZE tu
at
c
gr
Operational Efficiency
ru
te
s t
In
f ra
VIRTUALIZE In
Increase Utilization e
th
y
ad
CONSOLIDATE Re
Physical Infrastructure
Traditional IT

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Rich Monitoring for all Major Virtualization Options
– Monitor and Collect key performance and
availability metrics across entire Virtual
Infrastructure
– Proactive & predictive alerts
– Enhance Trouble Shooting with:
• Side-by-side real-time and historical data provides rich
context for problem identification
• Historical Locking on Console to “stay” in the problem
while navigating
• Virtual Network Resource Views* as well as VM and
Virtual Storage information
– Support all major Virtualization Options:
z/VM, Power Systems, Hyper-V, Solaris, Citrix and Vmware
KVM*, XenServer*
– Support Virtual Storage Mgmt from Vmware and NetApp
– Monitoring for Energy Management
* Announced 22-Feb-2011 in ITM for VS 6.2.3

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Understand Virtualization Utilization and Trends
Clarify where you are and where you are going for Virtual Environments from Consolidation to Cloud
• Show Capacity vs. Allocated for Virtual
Environment
• Supports “What-if?”, “What-is?” and Current
Trend Reports
• Plan for expected new commitments to manage
total capacity
• Comprehensive Information that is easy to
consume supports any Virtualization needs from
Consolidation  Dynamic Cloud Allocation
Ensure Application Optimize Resource Ensure Future
Availability Utilization Availability
• Are any resources overloaded? When • Right size virtual machines • Ensure supply can meet
will physical resources reach their • Identify trends for workload demand
limits? balancing • What if analysis based on
• Have there been any significant • Ensure business goals are met. average, peak or customer
changes in my environment? defined workloads.
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© 2010 IBM Corporation

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What’s Next? The Virtualization Optimization Center
Visibility Control Automation
React quickly & effectively Achieve efficiency
Monitor in real-time
Virtualization Optimization Capacity Planning Reports and Automated Take Actions
Center Dashboard Analytics
Service Automation
•What is the utilization of my •Are my current workloads Change Resource Configuration
environment? optimized? Deploy new/additional storage
•Where are my services •How much capacity do I have to Deploy new/additional networking
running? onboard new workloads? Deployment Automation
•How can I quickly isolate and •What happens to my environment Start/Stop Virtual Server or Guest
diagnose problems in my virtual if I upgrade my hardware or Deploy new VMs
environments? software?

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Tivoli Solutions are Cloud Ready
We use them within our Tivoli Global Development and Test Cloud
Cloud Service
Management
“S
m
oud
strators Mgmt Monitoring
Services Services
AP
Americas
pe) Service
Virtualized Catalog
Infrastructure
Service Catalog Whereever you are in
Virtualized
Infrastructure Virtualization  Cloud Evolution,
Europe
Tivoli solutions help you to
maintain visibility and control of
these increasingly dynamic
Service Catalog
ss from any Virtualized environments.
aphy” Infrastructure Deve
Testers (

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IBM Tivoli Development & Test Cloud Business Results
Results
 Lowered Costs - Avoided $8.9M in capital expense and $9.7M in
operational expense in 2009 and 2010 through cloud technologies
 Reduced Real Estate - Reduced physical space by 15% while
building capacity for 5500 virtual machines
 Improved Efficiency - Automated self service provisioning,
IBM Tivoli
IBM Tivoli reduced time to ~15mins
Development &
Development &
Test Cloud
Test Cloud  Accelerated Innovation - Transformed the role of IT staff to shift
focus from administration to providing additional value to it’s
customers
 Boosted Productivity - Ability to capture and rapidly share
environments during development & testing phases in days/hours
rather than months

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Service Availability and Performance Management
• Virtualization and Cloud
• Application Performance Management
• Business Service Management
• A Look Ahead

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Application Performance Management Portfolio
End User Transaction Deep Embedded Predictive
Discovery Analytics
Experience Tracking Dive
Visibility into Transaction performance Rapid problem Domain-specific Proactive Management to
application resource monitoring to ensure SLA isolation through operations tools for reduce outages and
dependency compliance transaction path diagnosis and repair improve business
analysis performance
TADDM ITCAM for Transactions ITM , ITCAM & OMEGAMON Family
Data Center Management
ITM, ITM For Virtual Servers ITM For Energy Management
Management of operating systems and virtual environments Reduce data center energy consumption
Unified Management Broader Coverage Virtualization Predictive Analytics
• Central location to view & act on  OS & Virtual Environment  Predict physical and virtual  Automating Threshold Mgmt
contextualized information  Databases resource  Automate Trending to identify
• Reporting Interface to comprehend  Web Servers and App capacity bottlenecks emerging Capacity and
current appl environment and trends Servers  Ensure maximum resource Performance issues
• Central repository for enterprise-wide  Packaged Applications utilization  Predictive Learning – uncover
performance mgmt data  Agent Builder supports custom apps anomalies

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End User Monitoring
Ensure the end user’s experience always meets their
expectations
 See what your users are experiencing
and identify problems before they affect
SLAs:
– Robotic and Real-User monitoring
– Server-side and Client-side real-user
monitoring
 Continuously validate production
system performance
 If you have a problem, find out about
it before the customers start
complaining
– 50% of problems found through
customer complaints to help desk

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Transaction Tracking
Quickly isolate the failing component in the Agile Environment
• Follow path of user transactions across a dynamic environment, making
it easier to evaluate a transaction in its entirety
– Agentless: Track flows (including Public Cloud application segments through network traffic
– Agent Based: Detailed, Instance-level Transaction Tracking
• Visibility into how a complex infrastructure delivers business critical applications
• End-to-End view of response times across Virtual,
Cloud, and Hybrid domains helps quickly isolate
problems
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Diagnostics
Minimize business impact by quickly restoring service and
optimizing performance in the Agile Environment
• Improve Mean-Time-To-Repair for business
critical applications
• Visibility into Root Cause of Failures or
Bottlenecks. Examples:
– Trace application execution
– Memory diagnostics
– Identify slow queries
• Improved application lifecycle management
– Exchange information with IBM Rational tools for
problem recreation
– Provides developers with a diagnostic tool to
identify potential issues prior to rollout
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Discovery and Configuration
Managing Agile Environments requires an accurate and up-to
date view of the environment
• Perform application & resource mapping
with dependency relationships across the
Agile Environment
• Understand changing resource
configurations
– Over 80% of problems are caused by changes in
the environment. Understand impact of a change
to the application.
• Ensure IT resources remain compliant with
policies across the application
environment
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Service Availability and Performance Management
• Virtualization and Cloud
• Application Performance Management
• Business Service Management
• A Look Ahead

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Business Service Management
Enables you to effectively and efficiently manage
business services across complex enterprises on
Distributed and System z platforms
 The Focus is on CONTEXT
 Quickly determine technology sources of business service disruptions
 Prioritize problem responsiveness based on business impact
 Improve delivery against service level agreements and accuracy of IT planning through
historical tracking of performance and issues
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Business Service Management Enables Shared Goals with Presentation
Customized to Each Role
• Rapidly Customize Views to present
Executive
• Executive Management:
relevant information to Each Role
Corporate
Management – Grow revenue & manage risk
Objectives – Control OpEx & CapEx • Shared Context improves
– Maximize return from M&A Communication Top to Bottom
– Maximize shareholder value • Shared Goals increase focus and value
of Operations Team to Business
Line of Business
• Lines of Business: • Business Service Management Makes IT
Line of Business – Improve transactional revenue more Important by Showing the Value of
Objectives – Reduce customer churn IT in Business Terms
– Manage operational risk
– Prioritize business investments
• Operations:
Operations
Operational – Ability to support business initiatives
Objectives – Assure quality & deliver against SLA
commitments
– Control Costs: Labor, Infrastructure, Power
– Manage risk & compliance

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Business Service Manager Vnext – Currently in Field Test
• Updated Web 2.0 Interface
• Enhanced Integration with
disparate data sources
• Improvements in Service Model
Management

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New Release of OMNIbus and Network Manager
• OMNIbus 7.3.1 and Network Manager 3.9 were announced in
February
• Web 2.0 User Interface
Tivoli Netcool/OMNIbus ITNM
• Enhanced visualization • Visualize Network Paths
• Improved ease of use • Smart Links
• Faster time to value (TTV) • New Network Table Layout
• Performance and scalability • Alert Aware network views
• New and improved integrations • New network health reports
• Infrastructure enhancements • SNMP MIB graph refresh
(deployment and monitoring) • Graphical Topology Editor

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Event Integrations Strategy
• Focus more on generic integrations
• IBM is proactively inviting leading vendors to join the Tivoli Netcool
Technology Program, in addition to responding to vendor applications and
customer requests
• We are joining other vendors’ alliance programs – Synchronised releases
• Increased integration with IBM hardware, software and middleware (Better ITM
Integration!)
• Bi-directional integrations ( where feasible)
• Out of the box rules and tools for common integrations
• Support for MOSWOS / ITM Agents

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Event Integrations Strategy, cont
• Key strategy is to create a more open Netcool/OMNIbus
environment and enable our business partners to drive new
revenue opportunities
– Omnibus Probe Software Development Kit (SDK)
• Benefits to Customers
– Faster deployment: pre-integrated productized solutions available to the customer
– Tighter integration, which is maintained and supported for later releases
– Coordinated deployment and troubleshooting
– Enables customer to choose best-of-breed integrations with confidence

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Introducing the Netcool/OMNIbus Integration Development Kit
Planned for June 2011
• A packaged solution that provides the tooling capability to
define and develop Netcool/OMNIbus probes
• Provides partners access to the interface/framework used by
IBM to develop high quality Tivoli Netcool/OMNIbus Java
based probes
• Leverages components that have already been used extensively in
IBM development
• Delivers consistent look and feel across probes
• Building on success
– The base layer of the SDK is currently used for all IBM GA Java, CORBA, and
Web Services based Probes
– Provides all ‘generic’ probe capabilities found in currently GA probes
The OIDK will provide IBM Partners as well as IBM a scalable framework and environment that
will allow us to even better meet customer demands for cost effective and quick time to market
device support

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Service Availability and Performance Management
• Virtualization and Cloud
• Application Performance Management
• Business Service Management
• A Look Ahead

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A Look Ahead….
Time to Value One SAPM
• Simplify Solution Deployment
• Provide Incremental Value on the • Single Point of Control for all Operations
way to Comprehensive solutions Management products
• Deliver Applied Best Practices to • Unify Console, Actions, and Activites
support rapid deployment • Modular, Extensible design
Cloud
• Deliver Integrated Service
Tivoli Predictive Analytics Management for cloud computing
• Enable executive decision making with highly scalable and robust multi-
based on breadth of ISM data tenant solutions
• Spot Adverse Conditions sooner for • Build and manage private, public and
maximum proactive reach hybrid clouds across service stack
from infrastructure to applications with
• Optimize operations in real time and
flexibility of hardware and hypervisors
plan for future needs
Smarter Buildings Virtualization
• Make buildings more efficient by
reducing both facilities operations and • Improve management of consolidated
energy costs and increasing space workloads in virtualized environments
• Leverage new reqcompliance
utilization
management emerging from recent
• Broaden Operations Management virtualization technology developments
beyond IT to Facilities and Beyond uirements for identity, access and
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Delivering Analytics – Actionable Insights
From historical trends to current results to predictions for future performance
Simplify Operations Management Avoid Business Disruptions Enable Strategic Insight
● Automate Thresholds for lower cost setup ● Escalate Adverse changes across systems of ● Mine Data for Wisdom
of higher fidelity monitoring resources ● Cost tracking and allocation
● Alert to Significant Trends in Utilization, ● Alert to increased risk for business systems
Performance, and Capacity ● Service level predictions Optimize:
● Monitor Metrics across the Infrastructure ● Improve operations management efficiency ● Move away from Break/Fix
● Automated and Human Analytics enable
IT Optimization
Applications Systems Workloads Wireless Network Voice Security Mainframe Storage Energy Infrastructure
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Leverage Tivoli solutions with predictive analytics to
proactively manage IT operations and the data center
Utilize predictive analytics technologies today to move to a
proactive IT operational management approach
Optimize Operations
Avoid Service
Outages
Simplify Operations
Management

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Key Benefits of Tivoli Availability and Performance Management
Solutions
Meet Increasing Business Expectations
Align with Business needs through BSM and APM solutions, enabling a
direct tie between IT and your business Champions.
Be Dynamic and Agile
Support Virtualization and Cloud initiatives with your existing IT Solution.
Provide Performance and Availability Monitoring of your N-tier Application
infrastructure throughout the Application Life-Cycle.
Be Omniscient
IBM Tivoli provides you the tools to know. From traditional operations
management to focused application detail and forward into predictive
solutions.
Do more with less
Tivoli’s modular extensibility reduces [re]training costs, improves end-
to-end communication and leverages shared data to provide maximum
value.

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