The document discusses IBM's enterprise content management (ECM) solutions. It highlights that IBM ECM solutions help organizations capture content from various sources, activate content across business processes to improve outcomes, and govern content to reduce costs and risks associated with managing information. Specific solutions mentioned include capture and imaging tools, case management for business processes, content analytics for insights, and records management, archiving, and eDiscovery. Customer examples show how IBM ECM solutions have helped organizations in various industries improve processes like customer onboarding, claims processing, and records management.
Content is big
This “explosion” is vast
We need to create new phrases to describe the implications of it…
like Content Chaos …
Content Control …
Defensible Disposition …
and Smarter Content.
As in … Smarter Content Solutions
Let’s start with Big Content
We’ve known for years that content represents over 80% of all information created and stored
But what is amazing … is how fast it has gotten this big
I even had to look up quintillion … another one of those new words to many of us.
How much content is THIS?
• Did you know, you can store about 1,000 copies of Shakespeare on a single DVD
• All the books in the Library of Congress would fit easily on a stack of DVDs the height of a single-story house
• This year, the world will create enough content (or roughly 2.5 quintillion bytes) that fill a stack of DVDs stretching from Earth to the moon and back... TWICE.
Just imagine all the insights hidden in that much content?
It’s not only big … it’s everywhere, including the cloud … and, in every imaginable format
Social computing and mobile devices are driving much of this … requiring organizations to re-think how to get control of it … and how to leverage it
It’s NOT going away…
and just when we think we have this somewhat under control …
new sources and types of content pop-up
And while all this explosive growth is enabling enhanced collaboration, productivity and innovation … it also dramatically increases IT costs and organizational risk
It’s challenging our perceptions… and
It’s disrupting the way we all do our jobs
But most importantly, it’s creating new opportunities to leverage CONTENT BASED INSIGHTS
Not all content is created equal
Some content has value and is relevant to your business ... but not all of it.
It’s estimated that emails with attachments are stored an average of 12 times … which can’t possibly be efficient
Yet… it’s this same content that contains the insights (or the fabric) that drives value for your business – and allows you to engage with your customers, your citizens or your patients
Harnessing that VALUABLE content is key
It can make THE difference in preventing crimes, processing insurance claims and delivering patient care
Think about police investigative reports …
descriptions of accidents by claims adjusters …
and clinical treatment guidelines …
It’s all about content … that’s what drives decisions and better outcomes
Unlike other forms of information … content is special
Why?
Content is the only information type that captures the HUMAN element
Let’s take a simple example of a survey…
it can be any type of survey … we’ve all done them
Checkboxes generate structured data -
But, what everyone wants to know ... is what we really THINK.
And that is where content comes in… the comments > unstructured data
The comments are what you think … what you experience … your sentiment and insights
You can’t get that from checkboxes
Content represents human knowledge, experiences and even feelings
Content is how we express ourselves …
it’s what we’ve learned, our best practices and opinions...
what works, what doesn’t, and why …
it’s even what makes us laugh.
The insights contained in content are invaluable
No wonder there is so much of it.
So how do we unlock it … and put those insights to work for all of us?
WW numbers and marketshare.
There is no doubt, IBM is the strongest ECM vendor in terms of market share and total content revenue.
Recently Gartner published their ECM Magic Quadrant report and recognized IBM as the 2013 undisputed leader in ECM.
Furthermore, Forrester has also recognized IBM's leadership in case management.
We believe in unlocking the value of content …and we are helping you get there with leading edge capabilities and high-value Smarter Content Solutions.
Thank you...
We have identified five capabilities, or focus areas, that organization typically rely on to meet their information management goals:
We hear often from customers that a major challenge is identifying the content that will provide the most value.
In order to do that, you must first capture it
Activate it to optimize outcomes
Socialize it for better collaboration and offer all stakeholders access
Analyze it for new insights
Throughout the process, you must ensure security and compliance, manage it throughout its lifecycle, and effectively control the cost of managing the content and associated processes.
With structured and unstructured data emails, .pdfs, documents, spreadsheets, videos, zipped files, and more
flooding the enterprise at unprecedented speed and velocity,
manual capture and dissemination is no longer an option.
IBM ECM document imaging and capture offerings include
document capture and automation,
document imaging,
enterprise report management,
and standardization and consolidation.
Details:
Increased business velocity from faster automated routing and processing of captured information. Benefits can accrue in any business process that relies on data from unstructured documents
Streamlined operations from “truncating” processes for managing paper by capturing documents as they enter the corporation
Better compliance from immediate classification, indexing, addition of metadata and tracking of documents
Reduced security risk from eliminating the transport of paper documents to centralized centers or service bureaus for capture
Cost savings from the reduced need for data entry, document transportation and document retention
More efficient IT management and reduced costs from consolidated infrastructure and vendor management
Talk about Madura Garment – DSO down from 56 days to 13 days – what a great improvement in cash flow positions for the company.
Supplier discounts for early payment
DBS – credit card slip scanning. I met with them 3 days back . 37% increase in data entry performance. Team is now finishing data entry at 2pm versus 7pm previously
Working with a hospital in Malaysia to do back scanning of medical records as it enable new insights on disease patterns to be recognised that will enable proactive patient care and management
Partner: Infosys
Choosing the right social content management strategy
can make all the difference in the ultimate long-term value
you receive and security risks you face from social solutions.
IBM social content management solutions enable business users
to access content, share it, locate expertise in a security-rich manner
from desktop applications, social media interfaces, and smart devices.
Details:
The 3 “C’s” of Social Content Management:
Connect people, expertise and knowledge to content
Create relevant and reliable content in real-time
Collaborate, deliver, manage and govern content in context
Content producers want easy access to create, access & update content
Content collaborators need a shared drive replacement that provides a single source of the truth.
Content administrators want a simplified administration with managed self provisioning
Businesses must leverage existing IT investments, intuitively linked to their content system via social, mobile and traditional content applications
Solution components:
FileNet Content Manager
FileNet Business Process Manager
Content Collector for Email
External Link to Partner Case Study:
http://www-01.ibm.com/software/data/partners/ondemand/read-stories/
“We will leverage the Enterprise Engineer application suite to automate existing manual processes, helping us create economies of scale in the management of existing and future capital assets.”
Mike Bahorich, Executive Vice President, Apache Corporation
Enterprise Engineer ensures project documentation integrity
Business Challenge
Manual search, retrieval and modification of over 50,000 engineering documents from both internal and external sources was resulting in delays, reworking and production downtime for Apache.
Industry regulatory bodies mandate tight controls and proof of process for any changes on production platforms. Compliance with these regulatory requirements is not an option for offshore operators.
Apache understands the value of leveraging technology to help maintain and improve an efficient operation by finding a solution that provides dependable information to regulators, staff and suppliers and minimizes operating costs.
The Solution
• McLaren Enterprise Engineer is an IBM-accredited suite of engineering document management and business process applications including recognized industry best practice, processes and security.
• IBM® FileNet® Content Manager, IBM® FileNet® Business Process Manager and IBM® FileNet® Email Manager, core components within the IBM® FileNet® P8 platform combine with the enterprise content management reference architecture, offering comprehensive business process management and compliance capabilities. The platform supports flexible API for Java™, Microsoft® .NET® and XML Web services application development to support leading content applications such as Enterprise Engineer.
Business Transformation
Unstructured search and retrieval of vast amounts of documentation from numerous sources was proving time-consuming and error-prone.
The previous method of updating engineering documentation meant that only one project could be executed at a time because changes had to be recorded and then communicated to all other parties, both internal and external.
Enterprise Engineer includes industry best-practice engineering business processes, document verification and security needed to control the creation and ongoing change management of documentation, ensuring consistency across multiple projects.
The implementation of Enterprise Engineer ensures business rules are followed through the use of familiar applications and user interfaces.
Implementation
Loading the legacy data was the greatest hurdle, but undertaken very successfully by ECMG, a partner of McLaren Software and expert in the field of content migration and exchange.
Business Benefits
The McLaren-IBM combination - the best in engineering documentation and business process applications with a scalable and robust ECM platform - provides an enterprise-scale engineering documentation solution. This gives Apache a fully automated engineering documentation creation, editing, control and monitoring process, ensuring total consistency of information across departments and locations, resulting in:
• On-demand and secure access to validated documentation
• Consistent engineering business processes across multiple projects via a software solution
• Improved compliance and audit capabilities using the project documentation and business methodology features
• Minimization of errors and reworking that result in costly project delays
• Improved control of information to vendors and suppliers using the transmittal portal architecture
A Confident Future
By benefiting from the efficiency and speed of automating its engineering documentation, Apache is able to complete projects faster and more accurately.
All engineers and staff involved in Apache’s projects now have an increased confidence in the integrity of the documentation they use - an important factor in the success of any engineering project.
“The selection of Enterprise Engineer and IBM FileNet P8 by Apache is a further validation of McLaren’s position as a leader in engineering centric ECM business applications.”
Tim Taylor, Chief Business Development officer, McLaren Software
McLaren Software are headquartered in the UK and US with offices in Germany and a growing network of partners in all five continents.
Please visit www.mclarensoftware.com or email marketing@mclarensoftware.com for more information
All product names, trademarks, copyright, logo’s and marks are the property of their respective owners. None are to be used, replicated or copied without the prior written permission of the owner.
Federal Bank – leading South Indian Bank
Dept. of Factories & Boilers - eSuraksha
Partner used: CMC
Slide Purpose:
Clarify the need for analyzing unstructured content
Speaker Notes / Concepts:
Data tells you what, where and when; Content Analytics tells you why and how
Make 2 or 3 of the next 4 points
The structured data says “we missed sales due to out of stock inventory”, we didn’t recognize huge positive sentiment about our product early and didn’t plan for higher stocks”
Numbers tell you that attrition rate is increasing; customer feedback, which is unstructured content, tells you that their has been increasing displeasure about products
Data says claims payouts were 8% over reserve; Our fraud systems didn’t catch suspicious characteristics buried in the claims
Financial statements tell us suspicious behavior of person of interest; He is named as in charge of supplies in some communications among terror groups
Let’s look at another area where the Analyze, Recognize and Act pattern applies
A typical large business loses seven percent of annual revenue to fraud
You name it … Insurance, Credit Card, online shopping, etc
In the U.S. alone, that’s 1 trillion dollars in total.
The challenge in identifying fraud is that it is spread across multiple systems, processes and different personas
Investigative teams often lack visibility across the ad hoc nature of cases, and can’t access all the information sources that could help them gain additional insight or evidence.
Here is a classic example …
IBM Intelligent Investigation Manager – which is designed to optimize fraud investigations across various industries.
In addition to IBM Case Manager, we're also leveraging crime analytics and visualization capabilities from our i2 acquisition.
This solution is designed to expedite investigations and facilitate collaboration and transparency among key stakeholders by augmenting existing fraud management solutions, based on the pattern of
Analyze, Recognize and Act.
Data doesn't commit fraud --
PEOPLE do.
So expecting structured data alone to detect all forms of fraud is not adequate.
As an example, the phrase "unwitnessed injury" is a top indicator of potential fraud -- and we would find that type of statement in case notes.
IBM Intelligent Investigation Manager analyzes content and surfaces insights that recognize potential fraud early enough to enable ACTION.
In the case of insurance that we just discussed, it means catching the fraudulent claim before it is paid -- and taking action to investigate.
Capturing and deriving insight from content is only the beginning.
IBM Information Lifecycle Governance solutions enable organizations to not only retain and archive valuable content,
but to defensibly dispose of information to ensure compliance and reduce risk.
Details:
Improving Information Economics with Information Lifecycle Governance
For executives who face exploding data volumes and limited budget increase to fund the escalating information management costs.
Processes, capabilities and accountability to achieve cost and risk reduction benefits through:
Value-Based Archiving & Defensible Disposal
Archive to shrink storage, align cost to value
Dispose rather than store unnecessary data
Extend and automate retention management
Include electronic data that has business value in addition to records for regulatory requirements
Automate retention schedules across all information to enable reliable, systematic disposal.
Automate the legal holds and ediscovery process
Structure and automate legal holds process to lower risk, increase precision, enable disposal
Analyze in place to reduce unnecessary collection, processing and review
National Aviation Company of India Limited (AIR INDIA)
The solution consists of IBM Content Collector 2.2 as the archiving tool and IBM FileNet P8 4.5.1 as the back-end repository. The existing Document Management Solution was designed using Active-Passive mode of P8 repository, however, to cater to extra load from the Email Archival solution, it was re-architected to be active-active Content Engine
These solutions are ALL built on our core capabilities...
Capture, Activate, Socialize, Analyze, and Govern.
A key element of our strength in delivering game-changing Smarter Content solutions is our partner ecosystem.
These valued IBM business partners are leading the way with our new capabilities by providing unmatched industry and application expertise to help clients accelerate to value.