Weitere ähnliche Inhalte Ähnlich wie Pro bono support in the Third Sector - a Consultant's perspective (20) Mehr von Improvement Skills Consulting Ltd. (20) Kürzlich hochgeladen (20) Pro bono support in the Third Sector - a Consultant's perspective1. Pro Bono support in the
Third Sector
A consultant’s perspective
Ian Seath
© 2013 Copyright ISC Ltd.
3. Why pro bono?
Put something back
Make a difference
Work with people who
need and want help
Work with people who
are truly grateful
Projects
Outputs
Uses
Benefits
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4. Range of pro bono experience
Coaching individuals
Designing and Facilitating
events
Strategy away-days
Project meetings
Service & process re-design
“Help-desk”
Project management
Process improvement
Facilitating improvement
projects
Directors, Trustees, Staff
Strategic and operational
planning
Performance management
of teams & individuals
Knowledge management
Phone a friend
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6. Using consultants
The major charities are
likely to have experience
of using consultants
Half-empty
Optimist
Half-full
Twice as
big as is
needed
Pessimist
Consultant
The small ones probably
won’t
They may have all sorts of
negative images of
Management Consultants
The idea of “free consulting”
might just be a bit too scary
for some
© 2013 Copyright ISC Ltd.
7. Some lessons learnt
Pro bono is not “free consulting”
or something to “fit into” your
(busy) workload
Light-touch on “methodology”
Sticking to deadlines (or not!)
Formal vs. informal project management
Planning, controlling, reporting
Client and consultant
Be clear about the client’s expectations of your
consultancy role
Expert; Pair of hands; Collaborative
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8. Consulting role
Consultant responds to
request for
help by proposing
“Let’s work together”
Collaborative
Pair of
hands
Consultant plays pair-of
hands role in response to
a request for help
Expert
How would
you like us
to work
together?
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Consultant plays expert
role in response to a
request for help
9. Remember…
Help is never really
help unless, and until,
it is perceived as
“helpful” by the
person on the
receiving end,
regardless of the
good intentions of the
consultant
© 2013 Copyright ISC Ltd.