Nimbus presentation at Salesforce.com seminar 16/11/10.

1. Using process to improve your
Salesforce implementation and drive
adoption
Lucy Mills
Product and Partner Manager

2. © 2010 Nimbus Partners Ltd All Rights Reserved
Agenda
• Who is Nimbus
• Why Salesforce
• How does Nimbus Control support Salesforce
• Demo
• Q&A
1

3. © 2010 Nimbus Partners Ltd All Rights Reserved
Client Selection
AstraZeneca
Avaya
Barclays
Carphone Warehouse
China Construction Bank
Chevron
Cisco
HSBC
Lenovo
Nestlé
Novartis
RBC
RBS
Sara Lee
Sony
ThyssenKrupp
Toyota
Nimbus
• Founded in 1997 – process & quality
management origins (ISO compliance)
• Software solution, Nimbus Control and
methodology and Nimbus Cloud (SaaS)
• Helping companies drive and embed adoption of
business transformation initiatives
• Over 1000 clients in 40+ countries
• Award winning
• Global technology partners
2

4. © 2010 Nimbus Partners Ltd All Rights Reserved
Salesforce - Changing the rules
• Business driven
• Smaller teams
• Shorter build cycles
• Extend with Force.com
• Custom code
• Quick system change
3

5. © 2010 Nimbus Partners Ltd All Rights Reserved
“Salesforce is no silver bullet
it is an ongoing process”
Andre Ramsarran
Sr. Sales Engineer
Salesforce.com
4

6. © 2010 Nimbus Partners Ltd All Rights Reserved
What does that process look like?
Automation
Manual Activities

7. © 2010 Nimbus Partners Ltd All Rights Reserved
What does Nimbus Control do for Salesforce
• Uses; Scope – Deliver – Adopt best practise for implementations and change
• Brings the users into the conversation at the start of a project
• Utilises scoping material throughout the a project
• Helps to drive adoption and deliver point of need help
• Provides an online operations manual
• Enables visibility of all systems and people processes in one place
• Makes process relevant, attainable and understandable for all audiences
6

8. © 2010 Nimbus Partners Ltd All Rights Reserved
Best practise approach
7

9. © 2010 Nimbus Partners Ltd All Rights Reserved
Scope
8

10. © 2010 Nimbus Partners Ltd All Rights Reserved
Deliver
9

11. © 2010 Nimbus Partners Ltd All Rights Reserved
Adopt
10

12. © 2010 Nimbus Partners Ltd All Rights Reserved
Customer ROI tells the story
11
• Avaya – 60% time saved in process capture & dramatic improvement in end-user access to
information
• ING – improved process automation. Reduced cost of processing transactions from $16 to $3
• Finansbank – 12% decrease in unit processing cost for corporate credit process & 40%
reduction in process cycle time
• Visteon - 34x faster to find information for engineers
• Carphone Warehouse – estimated £55m additional revenue across 800 Uk stores
• Interpolis – costs of processes related to incoming calls reduced by 20%

13. © 2010 Nimbus Partners Ltd All Rights Reserved
Demo
12