presentation to Tourism Technology Association Bangkok July 24 2009

1. DigiMarketing in a Crisis Dr Ian Fenwick Sasin Graduate Institute of Business Administration Tourism Technology Association, July 24, 2009

2. weji crisis danger opportunity http://www.pinyin.info/chinese/crisis.html http://www.washingtonpost.com/wp-dyn/content/article/2007/01/18/AR2007011801881.html http://en.wikipedia.org/wiki/Chinese_translation_of_crisis#cite_note-1

3. what is digimarketing?

4. NOT digital marketing http://en.wikipedia.org/wiki/File:The_Thumbs-up_position.jpg, Steven H. Keys and http://www.keysphotography.com, http://en.wikipedia.org/wiki/File:OK_Sign.jpg, http://en.wikipedia.org/wiki/File:The_gesture02.jpg, Licensed under Creative Commons Attribution ShareAlike 2.0 License http://www.filmstudion.se/This_01.jpg

5. definitely NOT digital marketing http://en.wikipedia.org/wiki/File:The_Thumbs-up_position.jpg, Steven H. Keys and http://www.keysphotography.com, http://en.wikipedia.org/wiki/File:OK_Sign.jpg, http://en.wikipedia.org/wiki/File:The_gesture02.jpg, Licensed under Creative Commons Attribution ShareAlike 2.0 License http://www.filmstudion.se/This_01.jpg

6. “ Digital Marketing, digimarketing, is the evolution of marketing. It happens when the majority, or totality, of a company’s marketing uses digital channels.

8. 1 2 3 opportunity new 4 P’s action now

9. 3 1 opportunity 2

10. why a digimarketing opportunity? under spent

11. Internet penetration 2009 1.6 billion + www.internetworldstats.com/ http://advertising.microsoft.com/asia/NewsAndEvents/News.aspx?Adv_NewsID=1630 http://en.wikipedia.org/wiki/Image:Internet_users_en_2007.PNG

12. Asia 41% China 298 million 22% 162m bloggers 54% Internet penetration 2009 1.6 billion + www.internetworldstats.com/ http://advertising.microsoft.com/asia/NewsAndEvents/News.aspx?Adv_NewsID=1630 http://en.wikipedia.org/wiki/Image:Internet_users_en_2007.PNG

13. % Advertising Dollars Spent Online % Consumer Time Spent Online marketing lag Source:Neo@Ogilvy

15. why a digimarketing opportunity? under spent the future

16. digital will predominate

17. “ it is not the strongest of the species that survives… nor the most intelligent… it is the one most adaptable to change

18. easier to learn if you start early… and you never forget Source: www.stockphotos.com

19. why a digimarketing opportunity? under spent the future trackable

20. “ Half the money I spend on advertising is wasted; the trouble is I don't know which half John Nelson Wanamaker (1838 –1922) From the George Grantham Bain collection at the Library of Congress. According to the library, there are no known restrictions on the publication of these photos. http://en.wikipedia.org/wiki/File:Johnny-Wanamaker2.jpg

21. why a digimarketing opportunity? under spent the future trackable

22. 3 1 opportunity 2

23. 3 2 new 4 P’s 1

24. 4 P’s of marketing Promotion Place Price Product

26. easy opt-out

27. customer-chosen content & frequency

28. contextual relevancePermission

29. claims 10 million downloads 240,000 per week www.Sanook.com

30. Source: OgilvyOne, Hong Kong, 2008, The HyperFactory, XS2TheWorld

32. easy opt-out

33. customer-chosen content & frequency

34. contextual relevancePermission

37. belong to a social networking site?

38. social networks www.facebook.comwww.myspace.comwww.mixi.jpwww.cyworld.co.kr

39. Facebook: 4th largest country in the world 250 m July 15 2009 200 m Nov 2008 132 m unique visitors, June 2008world’s fastest growing social networking site 1/3 of global audience is 35-49; 1/4 is over 50 http://www.techcrunch.com/2008/08/12/facebook-is-not-only-the-worlds-largest-social-network-it-is-also-the-fastest-growing/ www.facebook.com www.myspace.com www.mixi.jp www.cyworld.co.kr 9 http://www.briansolis.com/2009/03/twitter-and-social-networks-usher-in/ /www.techcrunch.com/2009/07/15/facebooks-offical-user-count-now-250-million/

40. Facebook 250 m July 15 2009 1/3 of global audience is 35-49; 1/4 is over 50 http://www.techcrunch.com/2008/08/12/facebook-is-not-only-the-worlds-largest-social-network-it-is-also-the-fastest-growing/ www.facebook.com www.myspace.com www.mixi.jp www.cyworld.co.kr 9 http://www.briansolis.com/2009/03/twitter-and-social-networks-usher-in/ /www.techcrunch.com/2009/07/15/facebooks-offical-user-count-now-250-million/

41. http://www.facebook.com/apps/application.php?id=2841359929&b=&ref=pd_r http://www.wilhelmus.ca/2007/11/gotta_ski_bc_facebook_applicat.html

42. read blogs?

43. Readingblogs % of active internet users (using internet at least every other day), 16-54 years old, March 2008 70% 50% read at least weekly Power to the People Social Media Tracker, Wave 2, Universal McCann, 2008, surveyed 17,000 internet users (using everyday or every-other-day, 16-54 year-olds) in 29 countries

44. Started my own blog % of active internet users 16-54 years old, March 2008 35% 21% write at least weekly Power to the People Social Media Tracker, Wave 2, Universal McCann, 2008, surveyed 17,000 internet users (using everyday or every-other-day, 16-54 year-olds) in 29 countries

45. Digital respect

46. Perez Hilton paid circulation 2007 <4 million 1.7 m unique visitors (US only) 33-48 m page-views (May 2007) ComScore, Nielsen NetRatings http://perezhilton.com/?p=2601, http://gawker.com/news/welcome-to-the-internet/the-truth-about-perez-hiltons-traffic-276369.php

47. heard of Twitter? do you tweet?

48. February 2008 < .5 m unique users February 2009 > 7 m unique users Largest age group? 35-49 year olds (3m) www.Twitter.com/DrIanFenwick http://www.readwriteweb.com/archives/twitter_passes_nyt_wsj_in_unique_visitors.php

49. “ Virgin’s perspective about social media isn’t a marketing channel but an engagement channel. We ask our community to answer questions. We love social media.” 20,000+ followers on twitter: most common question: should I fly Virgin? “the community closes the sale” Porter Gale, V-P Marketing Virgin America http://www.techcrunch.com/2009/07/10/crunchup-live-real-time-business/

51. to comment,

52. to tag

53. to upload

54. to engage

55. social CRMParticipation Permission

57. drop by drop

58. build participant insights

59. link to physical channelsProfile Participation Permission

62. drop by drop

64. upload

65. clear opt-in

66. easy opt-out

67. customer-chosen content & frequencyPermission

68. 3 2 new 4 P’s 1

69. 3 action now 1 2

70. 1 year = 7 fast

71. 5 secs = 4 ever fast

72. user friendly language …tone

73. How much do you trust the following information sources? http://www.readwriteweb.com/archives/corporate_blogs_trust.php

74. …can’t imagine why http://www.readwriteweb.com/archives/corporate_blogs_trust.php

75. …can’t imagine why "As you know, I am an Apple fanatic, but this deal even has me looking twice. Our computer buyer has put together this! The Blitz ad says $350 but Santa called and challenged him to do better. So now Sam’s is at new price of $345 and an additional $20 case value is included. This is an 8.9" WSVGA Acer CrystalBrite TFT LCD (1024 x 600) with an Intel Atom Processor, 1GB Memory, 120GB Hard Drive and a Crystal Eye Webcam. WOW. That information tells me that Sam’s really put together a great item for our Members! This unit is great for surfing the net, e-mail and is a nice netbook." http://www.readwriteweb.com/archives/corporate_blogs_trust.php

77. 68% all browsers 21% 8% 1% .7% .6% Scale only approximate http://marketshare.hitslink.com/

78. World population? 6.6 b 1.6 b Internet users? 1.3 b Landline phones? 1.4 b Credit cards? 1.5 b TV sets? 3.3 b Mobile phone subscribers? 61.9m Thailand? http://www.itu.int/ITU-D/ict/newslog/Indonesia+Overtakes+Japan+To+Take+Third+Place+In+Asia+Subscriber+Rankings.aspx Communities Dominate Brands Business and marketing challenges for the 21st century By Tomi T Ahonen and Alan Moore

79. all browsers how does your website look on mobile devices?

80. Augmented Reality http://www.mobvis.org/demos.htm

81. vdo www.tubemogul.com

82. news/updates

83. search strategy do you have a search strategy for your business?

84. Paid ListingsSearch Engine Marketing (SEM) Organic Listings Search Engine Optimization (SEO)

87. interactions lead to transactions anyone read on-line reviews?

89. user reviews more influential than 3rd party reviews1

90. 86% read before buying(90% trust)2

91. 70% who read reviews share them with friends, family, or colleagues31"Web users and web community," Rubicon Consulting, Inc. October 2008 2 Kudzu.com survey of 600 users, December 2008 3Deloitte & Touche, September 2007 All quotes from www.bazaarvoice.com/industryStats.html

92. interactions lead to transactions Awareness Consideration Social Networks Preference Peer Reviews Action Web2.0

93. interactions lead to transactions Awareness Consideration Social Networks Preference Peer Reviews Action Web2.0

94. 62% of brand-related talk features products in a positive light < 1% feature products negatively www.imediaconnection.com/content/13386.asp

95. of course, it isn’t all good, all the time…

97. monitor Intervene …gently apologize …if necessary www.serph.com www.monitter.com http://spy.appspot.com www.blogpulse.com

98. 1 2 3 opportunity new 4 P’s action now

99. $150,000 6-months caretaker & blogger on Great Barrier Reef 1 million visits in 7 days Tourism Queensland www.IslandReefJob.com

100. over 35,000 applicants http://www.worldtravelguide.net/news/3407/news/And-the-real-winner-is%85-the-Australian-tourism-board.html

101. “ But…blog sites and internet forums have been buzzing with complaints since the weekend, when the Tourism Queensland website crashed on the eve of the competition deadline …as the website was flooded with more than 7000 applications at once. …The furious 51-year-old professional photographer…slammed the promoter …sending out a mass email with the subject line "The worst run contest in the world”

102. “ Tourism Queensland grossly underestimated the demand," Mr Cook said. "Surprised by 30,000 entries? You've got to be kidding… “…they should have expected at least 100,000 entries and planned for 500,000.

103. “ Dude, you can’t take something off the internet… that’s like trying to take a pee out of a swimming pool Joe Rogan, Newsradio

104. www.slideshare.net/ian.fenwick www.twitter.com/DrIanFenwick www.DigiMarketingNow.com