1. Creating Transparency for Civic Engagement
Citizens are victims to the opaque bureaucratic artifacts,
such as the use of archaic forms of communication and
our disappearing public forum, as a result caused apathy
and a weaker democracy. Communication Design, can serve
as a neutral filter between the conflicting interests and the
public through its ability to create clarity and accessibility
from large amounts of data. As a result this will lead
towards a greater civic engagement.
Elisabetta Di Stefano | M.S. Communication/Packaging Design | Prof. Tom Klinkowstein

2. “Bureaucracy is the
death of all sound work”
—Albert Einstein

3. Administration characterized by excessive “red tape”
and routine.
A form of government in which the true power lies
in the hands of committees who dictate policy and
bureaus that carry them out, with little accountability
to the constituency.

4. THE VOTERS OF THE CITY OF NEW YORK
BOROUGHS OF THE BRONX, BROOKLY N, MANHATTAN, QUEE NS AND STATE N IS LAND
AL L
BOROU GH PRESIDENTS C OMP TROL LER PUB LIC THE COUNCIL DIST RIC T
THE BRO NX ADVOC ATE 51 CO UNC IL MEMBE R S ATTOR NE YS
BRO OKL YN
MANHATTAN
QUEE NS
MAYOR THE B R ONX
BR OOKLY N
8 MEMBERS
16 MEMBE R S
MANHATTAN 10 ME MBERS
ST ATEN IS L AND QUEE NS 14 MEMBERS
S TATE N IS L AND 3 MEMBE R S OF FI CE OF
SP ECI AL
NARC OTICS
FI NANCI AL
OF FIC E OF PRO CUR EME NT
INFOR MATION
PA YR OL L PO LI CY
SE RV IC ES
ADMINIST RA TION BOA R D
AGE NCY
CI TY C LE R K
BO ROU GH C OMMU NITY INDE PE NDEN T
CL ERK OF THE
BO ARD S B OAR DS BU DGE T OF FI CE
C OUNCIL
CHANCE LLOR DEPUTY MAYOR FOR CHIEF ADVISO R FOR P OLICY DEPUT Y MAYOR FOR DEPUTY MAYOR FOR LE GAL
DEP UTY MAYOR FOR PRE SS SECR E TARY FIRST DE PUTY MAYOR SE NIOR AD VISOR DEPUTY M AYOR FO R HEAL TH AND
---------------------------------- GOVERNMEN T AFFAI R S AND AND STR ATEGIC P L ANNING ECON OMIC DE VELOPM E NT AFFAI R S
OPER ATIONS HUMAN SERVIC E S
DE PARTME NT OF ED UCATIO N CO MMUNICATIONS MAYOR’S COUN SEL
DEPART MENT OF
DEP ARTMEN T OF DE PARTMEN T OF HOUS ING
CITY WIDE DEPAR TMENT O F INTERGOV ERNME NTAL OFFICE O F OFFICES OF PRESE RVATIO N AND
YOUTH AND COMMUNITY AF FAIRS ADMINISTRATIV E DEP ARTMEN T FOR TH E
POLICE DEPART MENT ADMINISTRA TIVE BUIL DINGS AFFAIR S MEDIA C OUNSE L OR SCHEDU LING AN D OFFIC E OF CR IMINAL DEVELO P MENT
C OMMUNITY UNIT J USTICE C OORDIN ATOR AGING
SERVICE S RESE ARCH ADVANCE JUSTIC E COOR DINATOR
DEV E LOPM ENT
AND ANALYSIS
DEPA RTMENT OF
TR ANSPOR TATION
DEPAR TMENT O F CITY LEGISL ATIVE DEPART MENT OF PARKS DEPAR TMENT O F OFFICE OF ADMINISTRA TION FO R
OTHE R AUTHOR ITIE S , BO AR DS , DE PARTMEN T OF AFFAIR S OF FICE OF SPECIAL ADMINISTR ATIVE T R IALS CHILDRE N’S SER VICES
ENVIRO NMENTAL AND R E CREA TION CULTURA L AFFAI R S
C OMMI S IONS AND CO R P OR ATIONS
S SANI TATION PHOT O UNIT ENFORC EMENT AND HE ARING S
S c hool Co ns truc tion Authority FIR E DEPA RTMENT P R OTECT ION
C ity Universit y of New York E C ONOMIC
C ity Univers ity C ons truc tion F und
DE VELOPM E NT
New York C ity Ed ucational
C ons truc tion Fun d STATE LEGISLA TIVE CO RPORAT ION FA MILY SE RVICES
DEPARTM E NT OF
AFFAIRS OFFICE OF OFFI CE TO C OMBAT COOR DINATOR
OFFICE OF CONT RACT OFFICE OF DESIGN AND
APPO INTMENT S DOMESTIC VIO L ENCE
SERV ICES OPER ATIONS C ONSTRU C TION
OFFIC E OF EM ERGENC Y
MANAGEMENT DEPAR TMENT O F CITY
PLAN NING DE PARTME NT OF
LAN DMARKS HEA LTH AND MENTAL
FEDER AL AFFA IRS DEPA RTMENT OF MAYOR’S JU DICIARY HYGIE NE
OFFICE OF LON G TERM DEP ART MENT OF PRES ERVATI ON
CO NSUMER AFFAIR S COMMITTEE
PLANN ING AND INF ORMATION COMMISSIO N
SU STAINAB ILITY TE CHNOL OGY AND
OF FICE OF TE LE CO MMUNIC ATIONS NEW YORK CIT Y
MANAGEME NT AND HOUS ING AUT HORITY HEAL TH AND HOSPITA LS
B UDGET MAYOR’S FUND TO CORPOR ATION
GRACI E MANSI ON ADVANCE NEW YORK
OFFI CE OF OFFI CE OF OFFICE F OR PEO P LE
CI TY WITH DISAB ILITIES
ENV IRONME NTAL ENV IRONME NTAL
CO ORDINA TION REME DIATION DEP ARTMEN T OF
SMALL BUSIN ESS HUMAN RESOUR CES
S E RVICE S ADMINISTRATI ON
OFFI CE OF LA BOR OTHER AUTHOR ITIES, B OARDS, OFFICE OF SPE CIAL -----------------------------
RELA TIONS OF FICE OF
CO MMISSIO NS P R OJECT S AND DEPARTM E NT OF
CO RRESPO NDENCE OFFICE O F IMMIGRANT
DE PARTMEN T OF AND C ORPOR ATIONS COMMUNITY EVE NTS SOCIA L SERVI CES
RECOR DS AND Boa rd of Elec tions AFFAIR S
INFORMAT ION Cam paign Fi nance B oard DEPA RTMENT OF
SERVICE S Ele c tion Modernization Task F orce FINAN C E
COMMISSION O N THE
CO RPORAT ION OFFICE OF CITY WIDE
UNITED NA TIONS , T HE DEPARTM E NT OF
COU NSEL EVE NTS COO RDINAT ION
CONS ULAR C ORPS HOME LESS S E RVICE S
----------------------------- AND MANAGEMENT COMMISSION O N HUMAN
AND PR OTOCOL
LAW DEPART MENT RIGHT S
TAXI AND LI MOUSINE
OTHE R AUTHOR ITIE S , BO ARDS , CO MMI S IONS
S COMMISS ION
AND C ORP OR ATIONS PUB L IC DES IGN COMMISSION ON DEPARTM E NT OF
B oard of C ollective B argaining COMMISS ION WOMEN’S ISSUES CORREC TION
C ivil Serv ice C ommis sio n
ENVIR ONMENTAL
DEPAR TMENT O F C ommis s ion on Pu blic Information and C ommunic ation
En vironmental C ontrol B oard CO NTROL B OARD
INVESTIG ATION
F ranch ise an d C oncess ion R eview Committee
BUSINES S INTEG RITY
Loft Board
Metropolitan Transp ortation Authority COMMISS ION DEP ARTMEN T OF
OFFIC E OF
Municip al Assist ance C orporation PROB ATION
Municip al C redit Union ADMINISTRAT IVE C HIEF SE RVICE O FFICER
Munic ipal Water Fi nanc e Authority SE R VIC E S OTHE R AUTHO R ITIES, BOARDS ,
Pr oc urement Po licy B oard
Teach ers R etirement Syst em COMMISSION S AND C ORPOR ATIONS
Transit ional F inance A uthority OFFIC E OF ME DIA AND Civilian Compla int Revie w Board
ENTER TAINMENT CENTER FOR EC ONOMIC
Water Bo ard Commi ssion to C ombat Police
OPPOR TUNITY
OFFICE OF VETE RANS Corruption
AFFA IRS Conflict of Interests Boar d
Equal E mployment Prac tices
OTHE R AUTHOR ITIE S , BOARDS , COMMIS S IONS
AND CO RP ORATIO NS Commi ssion
Banking Commis s ion
Biomedical Res earc h and Development Tas k Forc e OFF ICE OF F OOD POL ICY
OTHE R AUTHOR ITIES, B OAR DS, C OMMISSION S Board of Educ ation Retirement Sys tem
AND C OR P OR ATIONS Board of Standards and Appeals
Adviso ry C ommiss ion for C ultural Affairs Metropolitan Mus eum of Art Brooklyn Navy Yard Development Corporation
New York B otanica l Garden Muse um of Modern Art City Planning Commis s ion
American Museu m of Natural Hist ory Mus eum of the C ity of New York City S ports C ommis s ion
Plan etarium Authority New York C ity Opera Commercial Inc entive Bounda ry Area Commi s s ion COO RDINATO R OF
American Museu m of the Moving Image New York Hall of Scien ce Deferred Co mpensat ion Board
Empire S tate Development Cor poration FATHE R HOOD
B ronx C ounty Hist orical So cie ty New York Pu blic L ibrary
Fi re Department Pens ion Fund Boa rd of Trus tees INITIATIVE S
B rooklyn Acad emy of Music New York Sh akesp eare F est ival
Gov ernors Is land Pres ervation and Educ ation Cor poration
B rooklyn B otanical Gar den New York C ity B allet
Hous ing Development Cor poration
B rooklyn B ridge Par k New York St ate Theatre Indus trial and Commercial Incentive Boa rd
B rooklyn C hildren's Museu m New York Zoological So ciety Indus trial Development Agenc y
B rooklyn Inst itute of Arts and Scie nc es Queens B orough Pu blic L ibrary In Rem F oreclos ure Release Bo ard
B rooklyn Museu m Queens B otanical Garden So ciety Lower Manhattan Development Cor poration
B rooklyn Pu blic L ibrary Queens Museu m New York City Employees’ Re tirement S yst em OTHER AU THORITIE S, BOAR DS,
C arnegie Hall Sn ug Harbor C ultural C enter New York City Empowerment Zone C OMMISS IONS AN D CORP ORATION S
C entral Park C ons ervancy St aten Is land B otanical Gard en NYC & Company
Polic e Pens ion Fund B oard of Trus tees
B oard of Correctio n
C ity C enter 55th St reet Theatre St aten Is land C hildren’s Museu m
C ouncil o n the En vironment of New York C ity St aten Is land Hist orical So ciety/ NYS P ublic S ervice Co mmis sio n B oard of Health
C ultural C ouncil F oundation R ich mondtown R est oration NYS Department of Ec onomic Development C enter for Animal Care an d Control
Penns ylvania S tation Re development Corporation C ommiss ion for Ec onomic Opportunity
El Museo Del B arrio St aten Is land Inst itute of Arts and Scie nces
Port Authority of NY/NJ
Huds on R iver Park T rus t S taten Is land Zoologica l So ciety Power Authority of the S tate of NY HIV and Human S ervices Planning Council
Inst itute for C ontemporary Art S tudio Museu m in Harlem Private Indus try Counc il Office of the Chief Medical Examin er
Jam aica A rts C enter Theatre in the Par k Rent Guidelines Bo ard P rimary Care De velopment Corporation
L andmarks Hardsh ip Appeals Pan el Trust for Governors Is land S ports Development Corporation
L inc oln C enter Wave Hill Tax Appeals Tribunal
Tax Co mmissio n
United Nations Development Corporation Direct Reporting R elationsh ip
Workforce Inves tment Bo ard
Li aison R elationsh ip

5. AIGA’s DESIGN FOR DEMOCRACY
3.35 Optical scan ballots Design Two languages
Palm Beach Country Ballot Re-Design from AIGA Guidelines
General Election, 7 November 2000 A
1
Official Ballot for General Election Papeleta Oficial para las Elecciones Generales
C
Springfield County, Nebraska Condado de Springfield, Nebraska
Tuesday, November 07, 2006 Martes, 7 de noviembre de 2006 /8
Instructions President and U.S. Senator
B Instrucciones
Making selections
Vice-President of the
United States
Senador de EEUU
Vote for 1 / Vote por 1
Presidente y vicepresidente
Haga sus selecciones de los Estados Unidos
Vote for 1 pair Dennis Weiford
Vote por 1 par
D
Blue / Azul
Joseph Barchi Lloyd Garriss
and Yellow / Amarillo
Fill in the oval to the left of Joseph Hallaren
the name of your choice. Blue / Azul
Sylvia Wentworth-
You must blacken the oval Farthington
completely, and do not Adam Cramer Purple / Púrpura
make any marks outside and
of the oval. You do not Greg Vuocolo John Hewetson
have to vote in every race. Yellow / Amarillo Orange / Naranja
Rellene el óvalo que está
a la izquierda del nombre Daniel Court Victor Martinez
de su preferencia. Deberá and Pink / Rosa
Amy Blumhardt
rellenar el óvalo totalmente y Purple / Púrpura
no hacer ninguna otra marca Heather Portier
fuera del óvalo. No tiene que Gold / Oro
Alvin Boone
votar en todas las contiendas.
and
Do not cross out or James Lian or write-in
erase, or your vote Orange / Naranja o por escrito:
may not count. If you
make a mistake or a stray Austin Hildebrand
mark, ask for a new ballot and U.S. Representative
from the poll workers. James Garritty Representante de EEUU
No tache o borre, pues Pink / Rosa
Vote for 1 / Vote por 1
esto podría invalidar su
voto. Si comete un error Martin Patterson Brad Plunkard
o hace alguna otra marca, and Blue / Azul
pida una papeleta nueva Clay Lariviere
a uno de los trabajadores Gold / Oro
Bruce Reeder
electorales. Yellow / Amarillo
Elizabeth Harp
Optional write-in and
Voto opcional por escrito Antoine Jefferson Brad Schott
Gray / Gris Purple / Púrpura
Charles Layne Glen Tawney
and Orange / Naranja
Andrew Kowalski
Aqua / Agua
Carroll Forrest
To add a candidate, fill Pink / Rosa
in the oval to the left of Marzena Pazgier
“or write-in” and print and
Welton Phelps or write-in
the name clearly on the o por escrito:
Brown / Marrón
dotted line.
Para agregar un candidato,
or write-in
rellene el óvalo a la izquierda o por escrito: Continue voting
del espacio designado ‘o por next side
escrito’ y escriba claramente Continúe votando
el nombre de la persona en
la línea punteada.
al otro lado
C
Turning in the ballot
Entregue la papeleta
Insert the completed
ballot into the ballot
sleeve. Hand in the ballot
to be counted.
Cuando termine de votar,
introduzca la papeleta en la
funda protectora y entré-
guela para ser contada.
Do not fold the ballot.
No doble la papeleta.
Precinct 0001 Ward 0002 Split 0003 Poll Worker Initials _______ _______
English / Spanish
50% actual size

6. Platform for Change? Egypt’s Twitter Revolution
SOCIAL MEDIA
and Unrest in #Egypt
SAMPLE TWEETS TRENDING HASHTAG VOLUME
Worldwide
#Cairo #Egypt
4% 40%
Mubarak
21%
35%
#Jan25
http://ow.ly/3NFk6 The Army: we
understand the must rights of
protestors .. and we won't use force
against the people #Jan25 #Egypt
EGYPTIAN
EGYPTIAN MESSAGE VOLUME User Registration
via HootSuite
JAN 16
JAN 25
JAN 27
JAN 28
JAN 29
Jan 25: Twitter blocked in the afternoon as demonstrations Jan 29: The outside world helps
DEC 2008
APR 2009
AUG 2009
DEC 2009
APR 2010
AUG 2010
DEC 2010
JAN 2011
gain momentum. Curfews are broken by protesters. organize resources for Egyptians to get
their messages out via landlines,
satellite, ad hoc ISPs and @speak2tweet.
Jan 27: Facebook also blocked. Egyptians find
alternate access through tools like HootSuite and
remote proxy servers.
Jan 28: Protests escalate. Egyptian government
cuts off access to the 4 main Internet providers.
Nevertheless, some messages still get through.
Data: HootSuite & Ow.ly

9. Defining Transparency | The Role we play
Transparency :
Transparency is operating in such a
way that it is easy for others to see
what actions are performed.
With transparency there is “openness,
communication, and accountability“