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7 Ideas
7 Minutes
Buzz White
VP, Pristine
Re-envisioning Health Care
Lite Technologies
• Redefining what is “Necessary”
o The Health IT Revolution is GONE; now it’s time to INNOVATE
o “Computers are EATING Health Care” – Kyle Samani, HISTalk

• Emphasis on Meaningful Use or a Meaningful User
Experience?
Innovation will occur with the redefinition of the User Experience

• Drive efficiency in record keeping and understand what
are truly meaningful metrics to track
o Enhance these basic truths to begin defining the value of today’s technology
Simplified HIE
• Problem: Expense for the HIE Organization and
Participants
• 2013 eHealth Initiative: The Challenge to Connect
o Achieving interoperability is a top concern
o Sharing data outside an integrated health system is difficult and expensive
o Only 50% of HIEs can exchange a CCD
• This only matters for Meaningful Use!!!

• Why is this a PROBLEM? Simplicity is Key
o Drive down costs while implementing meaningful infrastructure
o Don’t get distracted by bells and whistles (or “value added” services)
• Create the platform with basics, not the entire App Store
Patient Portal Stickiness
• Drive patient engagement and promote buy-in
o Allow me to understand and invest in my own care

• Give me a reason to log into my patient portal more
than one time a year
• Allow me to leverage my different technologies to
provide a complete picture of myself

• Reveal the Lost City of Atlantis Patient Generated
Information

o Enhance your understanding of the patient by learning directly from the
patient
o Only 17 of 200 responding HIEs provide the ability for patients to contribute
information – 2013 eHealth Initiative: The Challenge to Connect
Optimization
• Problem: As we shift from per encounter models to a
system pushing risk onto the providers, efficiency and
effectiveness management goes beyond just costs
• Solution: Full Contact and Person Management Systems
o Track every encounter, every touch, every call, every thought
o Do NOT start over at each visit
o Keep everyone on the team on the same page

Your “sale” is a healthier patient and a better person, every person on
your team must track your pipeline and measure your success

• Develop additional elements of analytics to provide a
more thorough view of the person
CIE Integration
• “You are only a patient 1% of the time, but you are
a person 100% of the time.” – Sarah Churchill, COO CSSS
• Leverage Community Information Systems to gain a
better understanding of a patient outside the
clinical setting
o Enhanced behavioral health services

• Understand the Socioeconomic aspects of patient
lives and how they drive decision making processes
Money Health
• Sabermetrics for Health Care
• The search for objective knowledge about a person’s
health
• Understand the ELEMENTS and Predict the OUTCOME
• Question Traditional Measures
o Current reward structure
o Current Quality Metrics

• Constantly Evolve
o New incentives
o New Quality Metrics
The Black Box
• Health Care has invested in theories and practices of
standardization of care across multiple institutions to
promote patient safety and quality of care
We must provide a simple mechanism to guide users while
rigorously tracking adherence

• We must now hold ourselves accountable for following
these guidelines with auditable processes

o We need to know every step taken by each person to measure accuracy and
compliance
o Then we can measure the true impact of standardization of care and make
appropriate changes and adaptations to continue to ensure the highest levels
of quality and safety
o If we understand everything that happens, we can more effectively
understand the outcome
Available for parties.

Buzz White
buzz@pristine.io
512.998.2244

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Presentation "7 Ideas in 7 Minutes"

  • 1. 7 Ideas 7 Minutes Buzz White VP, Pristine Re-envisioning Health Care
  • 2. Lite Technologies • Redefining what is “Necessary” o The Health IT Revolution is GONE; now it’s time to INNOVATE o “Computers are EATING Health Care” – Kyle Samani, HISTalk • Emphasis on Meaningful Use or a Meaningful User Experience? Innovation will occur with the redefinition of the User Experience • Drive efficiency in record keeping and understand what are truly meaningful metrics to track o Enhance these basic truths to begin defining the value of today’s technology
  • 3. Simplified HIE • Problem: Expense for the HIE Organization and Participants • 2013 eHealth Initiative: The Challenge to Connect o Achieving interoperability is a top concern o Sharing data outside an integrated health system is difficult and expensive o Only 50% of HIEs can exchange a CCD • This only matters for Meaningful Use!!! • Why is this a PROBLEM? Simplicity is Key o Drive down costs while implementing meaningful infrastructure o Don’t get distracted by bells and whistles (or “value added” services) • Create the platform with basics, not the entire App Store
  • 4. Patient Portal Stickiness • Drive patient engagement and promote buy-in o Allow me to understand and invest in my own care • Give me a reason to log into my patient portal more than one time a year • Allow me to leverage my different technologies to provide a complete picture of myself • Reveal the Lost City of Atlantis Patient Generated Information o Enhance your understanding of the patient by learning directly from the patient o Only 17 of 200 responding HIEs provide the ability for patients to contribute information – 2013 eHealth Initiative: The Challenge to Connect
  • 5. Optimization • Problem: As we shift from per encounter models to a system pushing risk onto the providers, efficiency and effectiveness management goes beyond just costs • Solution: Full Contact and Person Management Systems o Track every encounter, every touch, every call, every thought o Do NOT start over at each visit o Keep everyone on the team on the same page Your “sale” is a healthier patient and a better person, every person on your team must track your pipeline and measure your success • Develop additional elements of analytics to provide a more thorough view of the person
  • 6. CIE Integration • “You are only a patient 1% of the time, but you are a person 100% of the time.” – Sarah Churchill, COO CSSS • Leverage Community Information Systems to gain a better understanding of a patient outside the clinical setting o Enhanced behavioral health services • Understand the Socioeconomic aspects of patient lives and how they drive decision making processes
  • 7. Money Health • Sabermetrics for Health Care • The search for objective knowledge about a person’s health • Understand the ELEMENTS and Predict the OUTCOME • Question Traditional Measures o Current reward structure o Current Quality Metrics • Constantly Evolve o New incentives o New Quality Metrics
  • 8. The Black Box • Health Care has invested in theories and practices of standardization of care across multiple institutions to promote patient safety and quality of care We must provide a simple mechanism to guide users while rigorously tracking adherence • We must now hold ourselves accountable for following these guidelines with auditable processes o We need to know every step taken by each person to measure accuracy and compliance o Then we can measure the true impact of standardization of care and make appropriate changes and adaptations to continue to ensure the highest levels of quality and safety o If we understand everything that happens, we can more effectively understand the outcome
  • 9. Available for parties. Buzz White buzz@pristine.io 512.998.2244