What are the key components of a Company "Owned" Social Network: - A single platform that supports internal, external and extranet communities so that you can leverage a single technology to support your community needs now and into the future. - Unparalleled community design that empowers our customers to create award-winning communities and micro-communities with an integrated theme design studio that makes it simple for designers to configure the look and feel of your community according to brand standards. - A complete set of integrated social applications including but not limited to blogs, forums, wikis, rich media, social search, profiles, microblogging, activity feeds, tagging, tag clouds, RSS, discussion threads and comprehensive community administration. - Branded mobile communities optimized for modern, touch-screen mobile devices including the Apple iPhone, Blackberry Torch and Android phones

1. Company “Owned” Social Networks
Overview
iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions

2. Agenda
Ø Business Use Cases
Ø Platform Overview
Ø References

3. Business Use Cases
iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions

4. The Social Ecosystem
Wikis
Par$cipa$ng
Listening,
establishing
reputa1on
(I’m
one
of
you)
Managed
Listening,
suppor1ng,
building
reputa1on,
marke1ng
External
Communi1es
Owned
Closed
Network
Listening,
suppor1ng,
building
rela1onships,
collabora1ng
Example:
customer
communi1es
Internal
Example:
channels,
members
Communi1es
Example:
Intranets,
communi1es
of
prac1ce

5. Community Use Cases
(80% of clients)
Internal
Communi$es
External
Communi$es
Corporate
Customer-­‐Driven
Communica$on
Support
Employee
Networking
&
Interac$ve
Marke$ng
Collabora$on
Innova$on
Associa$on
Marke$ng

6. Employee Networking &
Collaboration
Build
strong
employee
networks
• Create
networks
by
exper1se,
background
and
training
• Cul1vate
strong
rela1onships
quicker
with
less
money
• Connect
staffers
with
customers,
partners
and
suppliers
Promote
teamwork
&
project
collabora$on
• Source
exper1se
across
departments
and
loca1ons
• Generate
ideas
and
referrals
from
the
en1re
organiza1on
• Form
cross-­‐func1onal
teams
quickly
Capture
&
archive
knowledge
&
experience
• Support
informal
learning
and
mentoring
• Ease
transi1ons
to
new
departments,
roles
and
projects
• Transfer
knowledge
between
people
across
boundaries

7. Innovation
Provide
a
central
area
for
people
to
raise
&
discuss
ideas
• Bring
together
new
and
tenured
employees
• Locate
subject
maPers
experts
quickly
• Enable
real-­‐1me
communica1on
for
project
teams
Leverage
employee
talent
to
lead
the
market
• Open
forums
for
all
employees
to
suggest
ideas
and
vote
• Invite
external
par1cipants
in
online
brainstorming
• Engage
Millennial
workers
and
your
incoming
workforce
AIract
&
retain
highly
mo$vated
employees
• Crowd
source
ideas
and
acknowledge
contribu1ons
• Reward
top
contributors
publicly
• Integrate
innova1on
into
your
core
business
processes

8. Corporate Communication
Deliver
informa$on
to
employees
quickly
&
easily
• Simplify
communica1on
tools
• Communicate
in
real-­‐1me
• Reduce
expensive
means
of
communica1on
Listen
to
employee
feedback
&
take
ac$on
• Engage
in
two-­‐way
discussions
across
boundaries
• Open
lines
of
communica1on
with
execu1ves
• Create
a
more
open,
engaged
corporate
culture
Speed
communica$on
during
an
emergency
• Share
cri1cal
informa1on
with
employees
quickly
• Coordinate
employee
response
during
a
crisis
• Implement
crisis
communica1on
cost-­‐effec1vely

9. Sales Enablement
Provide
a
central
sales
portal
for
on-­‐demand
access
• Onboard
your
sales
force
faster
with
familiar
social
applica1ons
• Join
sales
and
marke1ng
on
a
common
plaUorm
• Communicate
market
needs
to
stakeholders
in
real
1me
Leverage
employee
networks
to
speed
the
sales
cycle
• Quickly
share
informa1on
across
business
units
• Iden1fy
subject
maPer
experts
quickly
• Collaborate
on
compe11ve
intelligence
Invite
partners
and
resellers
to
collaborate
• Crowd
source
ideas
for
improving
product,
processes
and
services
• Integrate
external
stakeholders
into
your
sales
processes
• Empower
partners
with
sales
tools
to
increase
coverage

10. Telligent’s Value to Business Users
and IT
Business
Users
Love
Telligent
“The
user
experience
is
familiar
IT
Teams
Trust
Telligent
and
easy
to
personalize.”
“Telligent
is
built
on
Microsoft
technology,
a
platform
my
company
trusts.”
“Telligent
knows
social
and
innovates
quickly.”
“Telligent
feels
familiar
-­‐
widgets
and
groups
are
intuitive
and
behave
like
SharePoint
Web
Parts
and
sites.”
“Telligent
delivers
on
successful
business
outcomes.”
“Integration
with
Microsoft
SharePoint,
Microsoft
Lync,
FAST
and
more
means
that
I
can
bring
social
into
our
organization
quickly
and
easily.”
“Telligent
helps
ensure
our
success
in
Web
2.0
initiatives.”

11. Flexible in meeting
Business Objectives
Ø A single platform that supports internal, external and extranet
communities so that you can leverage a single technology to support your
community needs now and into the future.
Ø Unparalleled community design that empowers our customers to create
award-winning communities and micro-communities with an integrated
theme design studio that makes it simple for designers to configure the
look and feel of your community according to brand standards.
Ø A complete set of integrated social applications including but not limited
to blogs, forums, wikis, rich media, social search, profiles, microblogging,
activity feeds, tagging, tag clouds, RSS, discussion threads and
comprehensive community administration.
Ø Branded mobile communities optimized for modern, touch-screen mobile
devices including the Apple iPhone, Blackberry Torch and Android phones.

12. Telligent Platform Overview
iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions

13. Telligent Platform

14. References
iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions

15. Our Customers are Industry Leaders

16. Industry Recognition

17. Validation By Industry Analysts
"Telligent
may
be
the
best
Leaders
“Look
at
Telligent
if
you
want
to
Visionary
for
both
Externally-­‐
option
of
all
for
many
leverage
a
single
vendor
for
Facing
Social
Software
&
Social
organisations…
Telligent
comes
internal
and
external
social
Software
for
the
Workplace
in
our
top
four
shortlist.”
networking
and
place
high
value
on
working
with
an
innovation
leader.”
Gartner
Magic
Quadrant
for
Social
Mar$n
Butler
Research,
“Enterprise
SoOware
in
the
Workplace,
Gartner
Social
Networking
and
Collabora$on,”
Forrester,
Enterprise
Social
Networking
Magic
Quadrant
for
Externally-­‐facing
2010
Market
Overview,
2010
Social
SoOware,
2010
Leader
in
10
of
18
Social
CRM
Use
Cases
One
of
the
Top
Three
Social
Vendors
Market
Leader
in
New
Customer
Acquisitions
Al$meter
“Social
CRM:
The
New
Rules
of
Hypa$a
Research
“Benchmarking
Social
Patricia
Seybold
Group’s
Online
Community
Rela$onship,”
2010
Community
Investments
and
ROI,”
2011
Plaorm
Company
and
Product
Update
–
1H
2010

18. The
Founders
of
iGo2
Group
contact@iGo2Group.com
Ø All
Cer4fied
Strategists
in
Social
Media
Ø All
have
more
than
20
years
business
experience
in
IT
and
industry
iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions