As companies struggle to meet the demand for more e-learning, they are faced with myriad questions: Where is the best place to deliver my content? How does the content communicate with my LMS? Why doesn’t my LMS track the learner’s score? Is there bandwidth for rich media? Has the content been checked for quality? How can you manage these issues and get back on track? Join Maria McGinn, iContent sales director, at 10 a.m. PT June 18 to find out the top five ways leading-edge companies are conquering content chaos. You’ll find out how to: Host and deliver content more efficiently. Reduce the time and cost associated with managing e-learning content. Streamline content delivery and keep up with the pace of business. Plan for successful content QA. If you’re frazzled trying to manage and deliver content in addition to all of your other duties, this webinar is for you. Learn how to end content chaos once and for all.

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2. #CLOwebinar
Speaker: Maria McGinn
iContent Sales Director
Success Factors
Moderator: Ladan Nikravan
Associate Editor
Chief Learning Officer magazine

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6. Moderator:
Ladan Nikravan
Associate Editor
Chief Learning Officer magazine
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7. #CLOwebinar
Speaker:
Maria McGinn
iContent Sales Director
Success Factors

8. Solving Content Chaos
in a Digital World
Maria McGinn
iContent Sales Director

9. 9 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Topics
1. Content Acceleration
2. Blended Learning
3. Content Distribution
4. Content Management
5. Content as a Service

10. What fuels Content Chaos?

11. 11 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
DIGITALLY
CONNECTED
SOCIALLY
NETWORKED
BETTER
INFORMED
Ease of Access is changing the rules for Content
Delivery

12. 12 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Leaning is “happening” Everywhere!

13. 13 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
R&D
Collaborate with
experts anywhere
PR
Quickly determine
best response
IT
Drive projects and
issue resolution
Operations
Shipment updates HR
Engage every
employee
Finance
Pricing exceptions
Marketing
Improve campaign
planning
Service
Catch customer
satisfaction
problems early
Specialist
Sales
Improve deal
teams and strategy
Knowledge Demand is Across the Entire Network
Supporting company-wide or cross-departmental formal and informal
learning
Any Employee or Business Stakeholder

14. 14 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Learning Professionals are spending
more time managing content in
addition to all of their other duties.
We call this Content Chaos.
Here’s the truth…

15. Formal & Informal Content:
Tracking and Launching Content
Successfully in the LMS

17. IDC Market Analysis Worldwide Enterprise Social Software 2012-2016 Forecast
Executives Don’t Get it
Why isn’t the Course Working?
Slow
Performance
End User
Configuration
Java Issues
SCORM Issue
“Course
Delivery is
Killing Me!”
Outdated
Content?

18. 18 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
• How will content communicate with the LMS?
• Why didn’t the LMS track the score?
• What about bandwidth for Rich Media?
• Is this content QA’d?
• Do we have the right Resources?
• Why doesn’t our IT department solve our content communication issues?
• Our Partners in Mumbai are experiencing significant lag time!
• We just rolled out IE 9.0, what about the content?
• SCORM, what about Cross Domain?
• How can External Contractors access Content?
Content Chaos: Addressing Practical Problems
“As content delivery options increase, learning departments everywhere are straining under the burden of
ever-increasing e-learning courses, online simulations, videos, manuals, and podcasts.”

19. 19 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Content Distribution
• Technical Infrastructure
• Do you have the network capacity to reliably deliver Content?
• Will user spikes grind your core systems to a halt?
• Technical Support Needs
• Do you get the “mind share” of Technical Resources when issues
arise?
• Do you have the Technical Expertise to resolve content playback
issues?

20. 20 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Content Management
• Expert Resources
• Do you have the internal experts to address key technical content
issues around SCORM and AICC?
• How do your resources currently maintain their SCORM and AICC
skills?
• Are your creative and instructional design resources being over
whelmed by content nuances? Scores aren’t tracking, completion
don’t record!
• Are you re-testing after content updates?

21. 21 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Key Components
Expert Content
Resources
Technical Infrastructure &
Network Capacity

22. Content-as-a-Service

23. 23 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Learning Strategy: Blended
• 70% Informal
Learning (OJT)
• 20%
Relationship
Based
Learning
(feedback)
• 10% Formal
Learning
(courses and
reading)

24. 24 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Learning Strategy: Certification
Framework
Do you
know
the
content
area?
Can you
apply your
knowledge
in a
relevant
situation?
Can you
deliver
measurable
results?
Have you
shared your
capability with
the broader
community?

25. 25 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Knowledge
New Hire Sales
Bootcamp
Advanced Sales
Training
Product
Essentials
Behavior
Deliver BizX
Pitch
Deliver Product
Pitch
Deliver
Executive-Level
Demo
Results
Submit a quote
Close a deal
Publish
Win Report
Contribute
Facilitate Deal of
the Month
Contribute to
Sales Playbook
Participate in
New Hire Sales
Bootcamp
Example: Product Sales Certification
Path

26. 26 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Drink our own Champagne
• Jam – Social collaboration video
platform
• LMS – Formal & Informal
content repository, launching,
tracking
• IContent - CaaS
• BizX Mobile – Mobile Delivery
• Workforce Analytics – Powerful
analytics and reporting

27. 27 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
Social Learning: A Blended approach
Jam Groups Supporting Social Learning

28. 28 SuccessFactors Proprietary and Confidential © 2013 SuccessFactors, An SAP Company. All rights reserved.
BizX Mobile and Sales U App Store
Learning and enablement from any device, anywhere
• Access LMS, role based learning paths, enablement resources
• Attend live, recorded, on demand and social learning from
anywhere
• Register, track and analyze remotely

29. Questions?

31. Join Our Next CLO Webinar
“Microlearning – Size DOES Matter”
Thursday, June 20, 2013
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