This panel discussion, hosted by Alan Malinchak, chief learning officer of ManTech International, explores creative ideas and innovative concepts that leading organizations such as Best Buy, UnitedHealth Group, Gap Inc. and EdLink are leveraging to maximize performance from their millennial employees. The panelists will discuss workplace strategies, millennial-oriented internship opportunities, technology solutions and tuition reimbursement segmentation as key elements of a successful millennial strategy. Moderator: Alan Malinchak, Chief Learning Officer, ManTech International Panelists: Joe Matheis, Director, HR Operations, Best Buy Lori Van Holmes, Strategic Learning Director, UnitedHealth Group Marko Satarain, Director, Performance, Engagement and Recognition, Gap Inc. John Zappa, CEO, EdLink

1. Unleashing
Learning: From
Strategy to
Execution

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How to Drive Engagement and High
Performance from your Millennial
Employees
Alan A. Malinchak
VP/Chief Learning Officer – ManTech International
Panel Moderator
CLO Symposium
Fall 2010

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The Perfect Storm
The Perfect Storm
• We are in it for next 10 – 15 years
• Boomers departing, insufficient numbers of Gen X
• Awaiting Gen Y to achieve experience…
• Our responsibility to lead and engage Gen X and Gen Y is now, not
the future ….
• We must leave our organization better than when we arrived…
• Are You Prepared to Lead the Change in the Workforce
Demographics?
• What have you considered?
• What have you implemented?

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Workplace Solutions Related to The Millennial Generation
• Marko Satarain - The Gap, Director Talent Management
• Lori Van Holmes, SPHR - UnitedHealth Group, Director Learning and
Development, Innovation and Delivery
• Best Buy – Joe Mathias, Director Global Learning
• EdLink – John Zappa, CEO
Panel Contributors

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The Gap – Marko Satarain
The Gap has leveraged engagement survey methodology to segment and
design employment strategies to create relevance for Millennial
employees
• “Pulse Surveys”
• Sketchbook – internal social media platform
• Results Only Work Environment – employees held to and measured on team goals with
little in the way of structured office hours
• Retail Academy – on demand learning content

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UnitedHealth Group – Lori Van Holmes, SPHR
Non-Linear
Self-Directed and
Exploratory
Learning Map
Mission-Driven
Social
Responsibility
Virtual and Matrix
Strengths-Based
Senior Leaders as
Teachers
Mentoring
Virtual Teams
Sandbox
Environment
Social Networking
UnitedHealth Group empowers Millennial contribution through a Best in
class internship program

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Best Buy – Joe Mathias
Best Buy leverages technology in innovative ways to inspire and engage
Millennial employees.
• The use of “Learning Lounge” which utilizes Web 2.0 technologies to allow employees
to rank learning opportunities, comment on learning, and provides a discussion
platform
• Employees are encouraged and allowed to create and post their own training
• Accessible at home, outside the firewall
• “It’s all about trying to meet employees where they are and presenting the learning,
whether online or in person, in a manner in which they want to learn”

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EdLink – John Zappa
Aligning tuition assistance with workforce needs
• Coordinate tuition assistance with ongoing development and rollout of Talent
Management Strategy
• Align coursework with business goals, job competencies, and career development
options
• Develop and implement a measurement strategy for the program

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Establish a Generational Legacy
• Like one person, a generation is allotted a limited time in each phase of life.
• Ultimately, most of what we associate with our generational characteristics, habits and
even artifacts, will disappear with us.
• We leave behind no more than what we can persuade or oblige younger generations to
take from us.

10. Unleashing
Learning: From
Strategy to
Execution