A SaaS based comprehensive credentialing solution reduced delays for medical staff referencing significantly

1. A Credential Management System For Hospitals
A SaaS based comprehensive credentialing solution reduced delays for medical
staff referencing significantly
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About Client
 A US based ISV in HCM domain catering to
Healthcare customers
Business Situation
 Client was servicing many organizations in
varied domains through its recruitment
application. For the healthcare segment, client
identified various bottlenecks in the lengthy
and time-consuming credentialing process
consisting of physician referencing and
delineation of privileges. Moreover, the client
wanted to explore the application of analytics
for decision-making capabilities for the
credentialing specialist and avail the benefits
of having mobile access. Since the recruitment
was for medical staff, it was important for the
client to receive timely feedback from
references.
 The client was looking for a trusted
outsourcing partner’. A company who could
provide innovative, time efficient
credentialing and onboarding suggestions
and value-added services in healthcare space.
 Increased overall efficiency of the credentialing process as
we developed form builder tool: provides flexibility and
support for numerous job profiles, email/notification
module helps expedite process, web and mobile support
enables anywhere access for references
 Improved reference form validation by providing digital
signature feature
 Boosted decision-making capabilities of the credentialing
specialist by implementing machine-learning algorithms to
map talent skills and experience history
 Improved monitoring and reporting capabilities through
dashboard view of the application. Dashboards provided
insights into progress and status of the candidate. It also
provided notifications further reducing delays.
To increase efficiency of the credentialing specialist, the
SaaS based solution exhibited various benefits for our client,
it ensured:
 Considerable increase for client’s customers since
recruitment grew multifold and onboarding candidates
was simpler.
 Achieved reduction in operation cost due to 100%
automation of process
 Quicker onboarding enabled efficient decision-making
for the credentialing specialist
 Delivered enhanced user-experience
Benefits
Harbinger Solution
Harbinger architected and developed a SaaS based
solution to automate the credentialing process
which resulted in:
 Reduced paper trail and operation time as the
entire credentialing process was shifted from
manual to automation further saving time and
resources