The document provides an overview of integrating learning and performance for business excellence. It discusses key areas such as integrating training into becoming a value rather than a cost to the organization. The role of trainers and linking performance management and training measurement is also covered. Finally, it emphasizes the importance of training, performance management, benchmarking and continuous improvement for achieving business goals.

1. Integrating Learning & Performance
for Business Excellence
NHRD Virtual Learning Session
June 20, 2012
India

2. Areas which may interest you
Integrating L&D into becoming a value to the organization
rather than a cost
Role of the trainers
Performance management and training measurement
linkage
Training Performance Management & benchmarking
and continuous improvement

3. Important Business Axioms
Change is the Results are
only constant the judge

4. Change Impacts Business, Results
Trained Individuals
understand,
accept and
anticipate Change
better,
faster

5. Training
Direction
Alignment

7. Watch Store Story

8. The Success Seekers
Yes CEO sir. The
Our expansion plan is in Operations team
place. 30 new hands will be all geared up to
will be soon be on board Arvind is your key man.
Improve the online sales He is fresh and
To increase our revenues.
Raghu are you ready? energetic and has great
potential to success
The Great India Travel Company

9. The Culture
The unique experience an
Organisation wishes to
provide to their customers
is expressed by
Core Values & Purrpose
Vision & Mission
Strategic Intent & Goals

10. Core Values and Purpose
Understandin
g
nce U
Excelle
nity
grity
Inte
At the Tata group we are committed to improving the
quality of life of the communities we serve. We do this
by striving for leadership and global competitiveness in
the business sectors in which we operate.

11. Vision
To be the most trusted life Insurance
company that values customers financial
well being, consistently delivering best in
class solutions and respected by all

12. Training Strategy
Core Values / Purpose
Integration with
Organisation Vision / Mission
Communication
Strategic Intent / Goals
Knowledge Skills Behaviours

13. Great India Travel Company
Communication
Our Values
and Vision
Our Goal
Core Values – Customer Centric, Excellence, Integrity, Responsibility
Vision – Best online travel company.........value for money
products.......benchmark for customer responsiveness........
Goal – Be largest online travel company in Tamil Nadu by March 2013
through 120 crores revenues....13 crores of profits....156 distribution points

14. Great India Travel Company
Hi, I am Sriram,
Training Manager Hi, I am Arvind,
Hi, I am Raghu, Operations Manager
At Great India Travels Operations Head At Great India Travels.
At Great India Travels I Report to Raghu

15. The Business Plan for the Year
Hey Arvind – your 30 Thats great Raghu!
New hires is cleared and I was waiting for
will join in 15 days. Lets get this news. You can be
Cracking on the targets Assured – the targets
are no big deal

16. The Functional Issues
How do I ensure my team
is aligned and enthusiastic
to achieving the goals?
What is the support I need
to provide them and who
can help me ?
Arvind Swamy, Operations
Manager Let me speak to Sriram
I am sure he has a solution

17. Training Framework - TNA
Discussions with Functions
Employees
Job Description pointers
Out sourced /
In Sourced Performance Indicators
External Associates / Training Nomination Process
Partners / Distribution
Training Roadmap review

18. Training Coverage
Employees
Out sourced & In Sourced
External Associates / Partners / Distribution
Assessing the eligible population is critical to determine training
Coverage, costs, schedules and the training plan for the period

19. Training Levels
Performance Linked
Programs
Grade wise Knowledg Behaviou
Skill
e r
Level 1 - Level 1 - Level 1 -
General Manager 4 4 4
Level 1 - Level 1 - Level 1 -
Manager 4 4 4
Level 1 - Level 1 - Level 1 -
Asst Manager & Officer 4 4 4
Employee Orientation &
Induction

20. The Training Discussions
Hi Sriram, You know that we are expanding and the largest
business piece is now with Tamil Nadu. I need my team
including the new joinees to start off their business
numbers immediately. How can you help get them
to speed on their tasks
Congratulations Arvind! This is a key assignment
and the whole company will be looking towards your
Achievement. You and Team will definitely achieve
the targets. We will partner certainly

21. The Training Discussions
Thanks. What would you like me to do?
Lets first understand the Key Knowledge
and skills for each of your team member
to become successful at their work
We will also need to understand based
on the Core values and vision of the
Company, the behaviours each member
must demonstrate which will reflect our
Organisation in the marketplace

22. The Training Discussions
Ok
I shall send you a Questionnaire and
based on your responses I shall have
a discussion with you to clarify the needs
Then we shall together plan the training
Road map for the team and schedule
The individual training plans
You will need to commit to the plan once
We finalise

23. The Training Challenges
The acceptance of the training plan
Frequency of changes
Cancellations and drop outs

24. Training Framework
Functions Grade Knowledg Behaviou
Skill
wise e r
Level 4
Level 4 Level 4
Problem
CRM Creativity
Solving
Level 3 Level 3
Level 3 Negotiati Accept
Operations Packages on Feedback
Level 2
Level 2 Level 2
Manager Communicatio
Currency Execution
n
Level 1 Level 1 Level 1
Travel Organisin Customer
Process g Focus
Arvind Swamy, Operations Manager at Guindy, Chennai is eligible for above training
programs

25. Training Methodology
Internal – Employed Trainers
External – Training Agency

26. Training Methodology
Online
Classroom

27. Training Methodology
Online
Asynchronous Synchronous

28. Training Methodology
Classroom
Centralised Localised

29. Training Framework
Functions Grade Knowledg Behaviou
Skill
wise e r
Level n Level n
Sales AVP & VP Level n
Sr Level 3
Level 3 Level 3
Operations Manager
Level 2 Level 2
IT Manager Level 2
A. Level 1 Level 1
Projects Level 1
Manager

30. Individual Training Roadmap
Operations Arvind
Manager Swamy
Level 1 Level 1 Level 2
Level 2 Level 3
Travel Organisin Communicatio
Currency Packages
Process g n
Level 2 Level 3 Level 1 Level 4
Negotiati Customer Level 4
Execution Problem
on Focus CRM
Solving
Level 3 Level 4
Accept Creativity
Feedback
Knowledg Behaviou
Skill
e r

31. Organisation Training Schedule
A
Operations
Manager
Eligible Level 1
Zone Level 2 Level 1
Level 3
Employee Travel Organisin
City Process
Currency Packages
s g
South
136 June '12 Oct '12 Jan '12
Chennai
OL -
Guindy 08 OL Chennai
Toppers
Raju (1) Debadarshi (1)
Roy (3)
OL -
OL Chennai
Salem 21 Raju (1) OL Toppers
Debadarshi (1)
Trainer Type Asynchronous
Atul (3)
Method Internal/Extern
Synchronous Classroom
OL / CL Internal External Internal
al
Knowledg Behaviou Location
Skill
e r Trainer/Days/Method/Type

32. Measuring Training
What gets Measurements need to be
measured customised to the
gets done individual organisation
requirements

33. Measurement Methodology
Using Control
Group
Supervisor
360 Degree Feedback
Feedback
Including
External
Partner
Function and
Assessment Cross function
Scores Feedback

34. Senior Training Success
Management
Commitment to
Training Strategy
Supervisor, Team
Member and
Trainer Commitment to
Training roadmap

35. Measuring Training
Skill
Operations Arvind Supervisor Trainer
Program
Manager Swamy Organising
Raghu Sriram
Pre Raghu gives Pre-Training Feedback on key impact areas
During Sriram informs Arvind to self appraise themselves
Post Arvind gives feedback about program on training
completion
Sriram shares comparision of performance with control
group
Sriram connects with Arvind on key impact area monthly
postTraining
Evaluation of the group overall against set performance
parameters

36. Measuring Training
Consolidate Function wise and Program wise feedback
Measure improvement in assessment scores for
Knowledge areas
Measure Pre Training and Post Training scores on skill
Areas as assessed by supervisor, 360 degrees
Measure difference between training group and control
group
Identify areas of success and areas of improvement
Bring course correction to incorporate feedback

37. Measuring Training Example
Invitations to participants and confirmations – check drop out ratios
Drop outs are indicator to Participant / Supervisor disinterest
Ensure Supervisor / Function Head addresses the group
Feedback other than training gets addressed here
Measure Pre Training and Post Training scores
within a week
Follow through on feedback from participant
every month
Check performance parameters of the employee
and measure with control group – 45th Day & 90th Day
Ensure Nomination to next program level sent out
based on performance improvement

38. Measuring Training
Program wise check – check currency of content
Feedback on training issues such as timing, placeetc
Trainer Feedback – Check on ability / skills
Train The Trainer – assessment and group learning
Common sharing of issues and how to address them
Competition benchmarking – Continuous Improvement
Industry Watch – Regulations / International Exchange
Anticipate Change

39. Differentiated Training for
Performance Excellence
20%
80%
Integrate with Talent Development Process
of the Organisation

40. The Success Team
Hi Arvind, Congratulations! Thanks Raghu – would
You are nominated to Congratulations Arvind!
not have been possible
the Special Program on All The Very Best
Without your support
Leadership Essentials
based on your excellent
Performance and
Team Management
Thanks Arvind for your
constant monitoring
And help

41. The Results are the Judge

42. Acknowledgement & Thanks
Too many people have been responsible for my journey
so far and the presentation is a culmination of ideas and
thoughts collected over these 20 years. Especially
trainers who shaped me
Inder Bajaj, Alok Chatterjee, Shankho Chowdhury,
Sanjay Kapoor, John Ellis, Colin Hall, Nick Wilson,
Nirbhik, Sandeep Grover, Joydeep Roy, Joydeep
Acharya, and my training team including
Jyoti,Chaitanya, Sobita, Harinder,Shrikant, Arghya,
Debadarshi, Suresh, Atul
Thanks to the HR team at TALIC and the NHRD team
for this opportunity
Photos / Image:
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