Speakers presentation for National HRD Networks webinar on Employee Engagement In Todays Business Senerio

1. National HRD Network
Webinar on Employee Engagement in
Today's Business scenario
June 26, 2009
J 26 2009
3:00‐4:00 PM IST

2. Meet the Speaker
Mr. Anand Pillai is currently the Sr. Vice President and Global Head of Quality, Talent
Transformation & Leadership Development at HCL Technologies, thus leading the two
critical functions of People and Processes. He is a key member of the Blue Ocean Task
Force at HCL Technologies and is driving the competency of “Blue Ocean Thinking” in
the company. With more than 25 years of rich experience in the corporate world,
Anand has handled challenging assignments in general management and as head of
sales operations in companies such as Honeywell, Tata Unisys, Hughes Network Systems
and Bay Networks. Anand has been a much sought after speaker in many national and
international forums. He has been the distinguished speaker at the recent Fortune
Innovation Forum in NY, USA (the only non American speaker to be invited) and also at
the Fortune Global Forum in New Delhi, NASSCOM, CII, etc. He also has given guest
lectures at the country’s premier institutes such as IIM‐Ahmadabad, SPJIMR, IMT, etc.

4. High Engagement Workplace
Harsh reality today

5. Employee engagement!
“Loyalty is a thing of the past.
Loyalty
It appears every man, woman
pp y ,
and child is ready to quit
y q
their job at the first
opportunity”
– Electronic Recruiting Exchange, November 2003

6. Employee engagement!
76 % of executives
want more
satisfaction,
satisfaction not
money!!
– Global Study of 20 000 Executives Korn Ferry
20,000 Executives,
International

7. ENGAGEMENT ( Singapore/USA)
ENGAGED 6% 29%
NOT ENGAGED
O G G 77% 55%
ACTIVELY DISENGAGED 17% 16%
Source: Gallup poll 2003 /First, Break All the
Rules, Marcus Buckingham

8. Engagement In Singapore 3 Yr Trend
Sept ‘03 May ‘02 Aug ‘01
Engaged 6% 4% 6%
Not engaged
77% 84% 73%
Actively disengaged
17% 12% 21%
Source: Gallup poll 2003

9. High Engagement Workplace
Impact of this reality

10. Engaged Employees
Have a passion that drives them to:
• Build and innovate
• Find new and more effective ways to
accomplish their roles
• Move the organization forward

11. Not Engaged Employees
• Stuck in low-risk, low-commitment mode
• Don't feel a connection with or from their
company, manager, or coworkers
• Don't feel a sense of achievement

12. Not Engaged Employees
• Become fixated on the activities of their roles
instead of the outcomes
• Are just concerned about doing the minimum they
need to do to get by

13. Actively Disengaged Employees
• Are the "cave dwellers“
– C i t tl A i t Vi t ll E thi
Consistently Against Virtually Everything.
• Are busy acting out their unhappiness
• Every day undermine what their engaged
coworkers accomplish

14. Employee engagement and personal life
Satisfaction In Personal Life:
Engaged 65%
Not Engaged 36%
Actively Disengaged 24%
Source: Gallup
So rce Gall p poll 2003

15. Business impact of engaged work
force
• 50% Lower Turnover
• 56% Higher Customer loyalty
• 38% Higher Productivity
• 27% Higher Profitability

16. Business impact of engaged work force
Disengaged Employees cost
• US economy 350 billion $
$/yr
• Singapore economy 6. 9 billion $/yr
in lost productivity

17. Meet the Speaker
Mr. L Selvam George is Founder & Chairman, 5E serpraise. Before this he was heading the
Human Resources and Government Markets Functions at 3M India Limited (earlier called
Birla 3M) – a subsidiary of 3M, Minnesota, an organization whose foundation stands on
innovation and growth comes from employee pride. George holds a Bachelor’s degree in
Mathematics (1976), B.Tech in Aeronautical Engineering (1979) and M.Tech in Aircraft
Structures (1981). After which he pursued a post‐graduate course in Human Resources
Management at XLRI, Jamshedpur (1983) – in line with his passion for people development.
He is also a visiting faculty in many management institutes and resource person for many
corporate training programs.

18. Employee
Engagement In
g g
Today’s Scenario.
-L SELVAM
L.SELVAMGEORGE
CHAIRMAN & PRIME SERVANT
www.5eserpraise.com

19. CONTENT:
1) What is “engagement”?
2) How it was nurtured in the past?
3) What is “special” about today’s business
scenario?
4) Couple of suggestions.

20. ENGAGEMENT:
“en” “em”
Verse
“engagement” “Retention”

21. In the Past:
1) “If you feel bad, it is your problem”.
(Leadership Quotient).
2) “ I am there for you 24/7”
24/7
(Welfare Orientation/ Humane approach).
3) “The typewriter is not complete without Z
The
and good typist knows”
( Task/Personal Identification)
)

22. Today’s Scenario:
1) 50’s (Industrial)
2) 60’s (Psychologist)
3) 70’s (Corporate Warfare)
4) 80 s
80’s (Internal Systems)
5) 90’s (Knowledge worker)
6) 2000+ (Asset Building)

23. Suggestions:
1) Increase Interdependency.
(Free Agents/ 4 F Principle)
2) Help Identify and Follow the Passion.

24. THANK YOU
georgeselvam@5eserpraise.com
@

25. Thanks
Thank you for your participation
For Question & Feedback
For Question & Feedback
please email at ankur@hrtalks.in