2. Why is ‘Operational Excellence’ so important? Best in Class HR Deliver High Quality HR Services at Lowest Cost Design and Develop HR Programs Support Business Requirements HR Operational Excellence
3. The HR Operating Model HR BUSINESS PARTNERS Embedded HR Business Leaders Highly skilled, expert Centres of Excellence GLOBAL CENTRES OF EXCELLENCE “Joined up” Generalist, Transactional & Specialist shared services HR SHARED SERVICES Deliver value-added HR support on what is strategic and provide low-cost yet effective HR services for operational activities
4. HR Business Partnership Prime interface with line management Drive HR initiatives to enhance business unit’s performance Develop People Capability in the business Employee Relations