2. Harri Lakkala
• Expert on social media and
innovations
• 6 years of experience with social
media in enterprise context
• Introduced blogs and wikis to
Nokia Ltd
• Plenty of experience on coaching
teams, enhancing business
processes, internal consulting
• Nokia Innovation Award -05,
Nokia Quality Award -08
34. Improving productivity
Automation Enabling collaboration and participation
Web 2.0 tools
and approaches
Traditional
IT systems
2009 Ref: The McKinsey Quarterly -
Six ways to make Web 2.0 work