1. Your HR Department On Call
Things Every Business Needs to
Know About Setting Smart Goals
Presented by Melissa Behrend Founder HR On Call
www.HROnCall.com.au
2. Objectives of the session
– How do Individual SMART goals align with
business goals
– What are SMART goals
– Why use SMART goals
– How to write a SMART goal
Melissa Behrend – HR On Call www.hroncall.com.au
3. Business
Goals
Individual
Functional
SMART
Goals
Goals
Melissa Behrend – HR On Call www.hroncall.com.au
4. Objectives of the session
– How do Individual SMART goals align with
business goals
– What are SMART goals
– Why use SMART goals
– How to write a SMART goal
Melissa Behrend – HR On Call www.hroncall.com.au
5. Objectives of the session
– How do Individual SMART goals align with
business goals
– What are SMART goals
– Why use SMART goals
– How to write a SMART goal
Melissa Behrend – HR On Call www.hroncall.com.au
6. What are SMART goals & why use
them?
Melissa Behrend – HR On Call www.hroncall.com.au
7. Why use SMART Goals
• In the absence of clearly-defined goals, we become
strangely loyal to performing daily trivia until
ultimately we become enslaved by it.
- Robert Heinlein
• In life, as in football, you won't go far unless you know
where the goalposts are.
- Arnold H. Glasgow
• A goal without a plan is just a wish.
- Antoine de Saint-Exupery
Melissa Behrend – HR On Call www.hroncall.com.au
8. SMART - Specific
• Great Goals are well defined and specific
• Straightforward
• Emphasizes an action and a required outcome
• Use the who what, why, how, and when
• Most commonly used are numbers, ratios, % and
frequency
Melissa Behrend – HR On Call www.hroncall.com.au
9. S MART - Measureable
• Enables us to track the results of the goal
• Helps us know when we have achieved our
goal
Melissa Behrend – HR On Call www.hroncall.com.au
10. A
SM RT – Achievable / Attainable
• Consider factors which determine the
outcome and its success
• Needs to be a stretch, whilst maintaining
motivation
Melissa Behrend – HR On Call www.hroncall.com.au
11. SMART – Realistic / Relevant
• Objectives may be achievable but
not realistic
• Do you have the resources to
achieve this goal
• There is no point including a sales volume goal
for a department who has no direct influence on
the sales volume.
Melissa Behrend – HR On Call www.hroncall.com.au
12. SMAR T - Timely
• Clear distinct timeframes
• Deadlines for achieving the goal
• This creates focus and priority
“There’s a difference between interest and commitment.
When you’re interested in doing something, you do it only
when circumstance permit. When you’re committed to
something, you accept no excuses, only results.” –
Unknown
Melissa Behrend – HR On Call www.hroncall.com.au
13. Are your goals SMART?
Specific Measurable Achievable Realistic Timely
What are we going to do? How will I know the change Can it be done in the Do I have the resources When will this goal be
Is it well understood? has occurred? timeframe? available ? accomplished?
Does it have an action Can the measurement be Are there any limitations or Do I need to revisit my Is there are stated
verb? obtained? constraints? priorities? deadline?
Is it clear what needs to Is this possible ?
happen? Is this possible?
Will it lead to the desired
result?
Melissa Behrend – HR On Call www.hroncall.com.au