This document discusses social media and its importance. Social media refers to activities that integrate technology, social interaction, and sharing of content like words, pictures, videos and audio. It allows people to easily share and comment on media at low or no cost. Two thirds of internet users globally visit social media. Popular social media platforms include Facebook, YouTube, Wikipedia, Flickr and Twitter. The document discusses why social media is important for communication, delivering services, and consulting as it is cost-effective, instantaneous and responsive. It provides some usage statistics and concludes by discussing why colleges invest in social media for purposes like creating awareness, encouraging connections, and building strong alumni relations.