1. Jessie Gordon
Managing Director
Executive Performance Training

2. EPT Core Programmes
- Primary Communication
- Inspirational Leadership & Creative Communication
- Women Leadership & Creative Communication
- Cross Cultural Communication & Leadership
- ‘What Gap?’ Master Class

3. Author

4. EPT & ‘What Gap?’ Rationale
Improvisation
Repertoire
Skill

5. EPT & ‘What Gap?’ Rationale
Quality Contact
Increased Quality of Life
Interpersonal Sensitivity & Effectiveness
Best Thinking
Moment to Moment Awareness + Proactive
Communication Skills
Empowered Individuals = Healthy Organisations

6. Core EPT Principals
Experiential – Process – Repertoire versus Formula
Body
Voice
Imagination
Core Emotions
Positive Forward Thinking & Precise Feedback

7. Impact on Quality of Life
- Ease Embracing & Leading Change
- Decisiveness with Flexibility
- Balancing – I / We / It
- Non-judgmental Perception
- Curiosity
- Creativity
- Trust
- Diversity
- Pleasure
- Well Being

8. ‘What Gap?’
36 Building Blocks
A Process
Any Order
Any Tempo
SLOW design

9. Golden Classics
1 Choice – Importance & Priority
2 Flexibility with Holding On & Letting Go
3 The Body – Physicality & Gesture
4 Space
5 Eyes & Contact
6 Our Voice
7 Tempo, Timing & Cross Cultural Understanding
8 Silence
9 Giving & Receiving
10 Levels of Listening – Distracted Versus Focused
11 Crying in Public
12 The Power of Laughter
13 The Smile Confusion

10. Under the Skin
1 Habits & Personal Rituals Are Not Who We Are
2 Identity
3 Authenticity – I/ME & US/WE
4 Negotiating Self-Worth
5 Meeting as Equals
6 Conscious of Self Versus Self-Conscious
7 Fearless or Fearful
8 When Taking Risks Is Motivating & Inspiring
9 Pleasure
10 Balance as a Verb
11 Wholes & Holes

11. No Man’s Land
1 Past . Present . Future
2 Intuition & Gut (re-) Action
3 Non-Judgmental Perception & Positive Re-Enforcement Lead to
Creativity
4 Right or Wrong … Good or Bad
5 Trust & Belief
6 Embracing Ambiguity
7 Repetition – Does It Exist?
8 What & How Do Others Remember What You Have Said
9 Strategic Emotion
10 Distance & Intimacy
11 Inclusion & Exclusion
12 Diversity & Decision-Making
13 Leading & Following – A Brief Look – This last section reflects back on
the content of the book, it is not a specific building block.

12. Three Clusters
Golden Classics
Under the Skin
No Man’s Land

13. Why You?
Interpersonal ‘click’
Without the ‘click’ trust evaporates…

14. Why for all of Us?
Economic Uncertainty
Global Economy – Diversity
Mutual Understanding
Thrive

15. Contact Info. Websites & Book Link
EPT – Executive Performance Training
Jessie@ept-training.com
www.executiveperformancetraining.com
www.pac-card.com
What Gap? – A Communication Tool Box
www.abc.nl
www.bol.com
www.Proxisazur.be
or
http://www.abc.nl/search/deatiled.php?isbn=9789400503014&valuta
=g