5 Front Desk Traits That Will Help Your Hotel Build Guest Relations this 2016. Guests may book their rooms online through their computer or mobile devices, but all the digitalization ends at the front desk – it’s up to your staff to build great relations.

1. 5 Front Desk
Traits To
Boost Guest
Experience

2. Introduction
With technology evolving so fast, automation is
sweeping through hotel operations.
Here are the top 5 front desk traits your staff must develop to
build guest loyalty.
But the Front Desk – or the face of the hotel – will always
retain its human touch.

3.  Teach your staff to cope
with pressure and to be
patient
 Consider relaxing
activities to help them
de-stress
Stay Calm

4. Be Knowledgeable
 Make sure that your
staff know the locality
well
 Never say ‘I don’t
know’, even if you
don’t!

5. Anticipate Needs
 Learn to observe and be proactive about what guests
may need
 Try to read a guest’s requirements based on the info
provided

6. Be Enterprising
 Train your front desk staff to expect the unexpected
 A little sincerity goes a long way in building guest
relations

7. Keep Smiling
 A simple smile can have a
remarkable effect on tired
travelers
 It costs nothing, and
should be implemented by
all the staff!

8. Learn How You Can Simplify Your
Hotel's
Front Desk Operations
Click here