The Power of Resilience in Leadership Curiosity, willingness to fail, creative ideas, and perseverance spurs innovation.

1. Cultivating an Innovative Organization
The Power of Resilience in Leadership
Pat Christen, President & CEO, HopeLab
Hawai„i Leadership Forum
November 12, 2013 / Honolulu

2. What spurs innovation?

3. What spurs innovation?
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Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance

4. What spurs innovation?
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Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance

5. Curiosity
“I have no special talent. I am only passionately curious.”
– Albert Einstein

6. Bette Graham
Bad typst typist and inventor of Liquid Paper
Curiosity

7. Curiosity
Mary Anderson
Keen observer of streetcar operations,
inventor of the windshield wiper

8. What spurs innovation?
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Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance

9. “I failed my way to success.”
Willingness to fail & learn
- Thomas Edison,
failure expert, inventor

10. Willingness to fail & learn
iPad
Tablet devices
More than 20 years of flops before the iPad

11. Willingness to fail & learn
Julia Child
Chef, author, TV host, lifelong experimenter of culinary arts

12. What spurs innovation?
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Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance

13. Lots of ideas
FutureCube brainstorm
HopeLab R&D team at MLOVE

14. Lots of ideas
Julie Taymor
Groundbreaking theater and film director

15. Lots of ideas
Thomas Jefferson
Pioneering politician, philosopher, farmer and inventor

16. Lots of ideas
Leonardo da Vinci
13,000 pages of notes on art, anatomy and engineering

17. What spurs innovation?
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Curiosity
Willingness to fail & learn
Lots of ideas
Perseverance

18. Perseverance
Diana Nyad
Successful 5th attempt to swim Cuba to Florida

19. Perseverance
Apollo 13 Moon Mission
Successfully returned to Earth after disaster in space

20. Perseverance
J.K. Rowling
Wrote her first book while living out of her car,
more than 400 million books sold to date

21. Perseverance
Harriett “Moses” Tubman
Abolitionist, Union spy, suffragette

22. How do we build
our capacity for curiosity,
failure and
learning, ideation
and perseverance?

23. We each have a superpower.

24. Resilience noun. The ability to bounce back from adversity.

25. Resilience =
Capt. “Sully” Sullenberger
Hudson River crash landing, 2009
Purpose
Connection
Control

26. Purpose
A far-reaching steady goal;
something personally meaningful
that reaches out into the world.

27. Purpose
“Those who have a „why‟ to live can bear with almost any „how.‟”
– Viktor Frankl, Man's Search for Meaning

28. Purpose
“Be sure you put your feet in the right place, then stand firm.”
– Abraham Lincoln

29. Connection
Authentic relationship with others,
a sense of belonging,
the opposite of loneliness.

30. Connection
“Although we like to think of ourselves as mythic individualists,
we are fundamentally social organisms.”
– John Cacioppo, social neuroscientist

31. Connection
“You have – within you – the fuel to thrive and to flourish, and to
leave this world in better shape than you found it. You tap into it
whenever you feel connected to others and loved.”
– Barbara Fredrickson, social psychologist

32. Control
Our belief in our power to affect our
destinies, the engine of motivation.

33. Malala Yousafzai
Student and girls‟ rights activist,
survivor of Taliban assassination attempt
Control

34. Control
Aron Ralston
Outdoorsman

35. View footage on YouTube
Derek Redmond
Olympic sprinter

36. What is your unique role
as a leader in cultivating
resilience?

37. “Our job as leaders is to provide structural ways to create the
experience of belonging in all the places where people
come together to get something done – our
meetings, dialogues, conferences, planning processes, all
those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”
– Peter Block

38. What is belonging?
Longing to be – to find our deeper purpose
“„Being‟ is to find our deeper purpose in all that we do.”
To be related and to be part of something
“To belong is to know, even in the middle of the night,
that I am among friends.”
A sense of being an owner
“What I consider mine I will build and nurture.”

39. Belonging supports resilience
Resilience – the ability to bounce back from
adversity, injury or insult – is cultivated through a sense of:
PURPOSE
CONNECTION
CONTROL

40. Cultivating belonging
Longing to be – to find our deeper purpose
“„Being‟ is to find our deeper purpose in all that we do.” PURPOSE
To be related and to be part of something
“To belong is to know, even in the middle of the night, CONNECTION
that I am among friends.”
A sense of being an owner
“What I consider mine I will build and nurture.”
CONTROL

41. “Our job as leaders is to provide structural ways
to create the experience of belonging in all the
places where people come together to get something done –
our meetings, dialogues, conferences, planning
processes, all those gatherings where we assemble to reflect
on and decide the kind of future we want for ourselves.”
– Peter Block

42. “Our job as leaders is to provide structural ways
to create the experience of belonging …”

43. “Our job as leaders is to provide structural ways
to create the experience of belonging …”

44. “Our job as leaders is to provide structural ways
to create the experience of belonging …”

45. “Our job as leaders is to provide structural ways
to create the experience of belonging …”

46. “Our job as leaders is to provide structural ways to create the
experience of belonging in all the places where people
come together to get something done – our
meetings, dialogues, conferences, planning
processes, all those gatherings where we assemble to reflect on
and decide the kind of future we want for ourselves.”
– Peter Block

47. “… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning processes … ”

48. “… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning processes … ”

49. “… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning processes … ”

50. “… in all the places where people come together to get something done
– our meetings, dialogues, conferences, planning processes … ”

51. “Our job as leaders is to provide structural ways to create the
experience of belonging in all the places where people come
together to get something done – our
meetings, dialogues, conferences, planning processes, all
those gatherings where we assemble to reflect
on and decide the kind of future we want for
ourselves.”

52. “… all those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”

53. “… all those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”

54. “… all those gatherings where we assemble to reflect on and
decide the kind of future we want for ourselves.”

55. Warning!

56. Warning!
You can be innovative, resilient and
create belonging – and be a
terrorist, cult leader or virus.

57. Warning!
You can be innovative, resilient and
create belonging – and be a
terrorist, cult leader or virus.

58. Compassion
Recognizing suffering in others and
acting to alleviate that suffering.

59. Integrity
Keeping the promises you make
to yourself and others.

60. Innovative, generative
leaders cultivate
resilience, create a sense
of belonging and act with
compassion and
integrity.

61. This is not easy.
Two case studies for your
considertation …

62. This is not easy.
Two case studies for your
consideration …

63. Case Study #1
Hancock Bank

64. Hancock Bank
Hurricane Katrina, 2005

65. Hurricane Katrina, 2005
90 of 103 Hancock branches destroyed
No electricity, no computers
No account data

66. Hancock Bank: Back to Purpose
Company Values
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Honor & Integrity
Strength & Stability
Commitment to Service
Teamwork
Personal Responsibility

67. Hancock Bank: Back to Purpose
From ATMs to Card Table
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Sign your name
Give your address
Give your SS#
Get $200

68. $42 Million
$42 million given out
All but $200K returned
13K new accounts in 5 months

69. Case Study #2
Games for young cancer patients, from HopeLab
Re-Mission

70. Designing tech to unlock resilience

71. Re-Mission Games for young cancer patients, from HopeLab

72. p = .034
70
Re-Mission
65
Control
60
55
Baseline
Follow-up
20
10
p = .027
6.2
Re-Mission
6.0
Control
5.8
5.6
Baseline
Follow-up
Chemotherapy: Oral 6MP
p = .008
30
0
Self-Efficacy
3.8
Plasma 6MP (log10)
40
Control
Total MEMS Cap Events
Antibiotics
Cancer-specific self-efficacy (1-7 scale)
Intervention-targeted knowledge (% correct)
Cancer Knowledge
p = .002
Re-Mission
3.6
Control
3.4
3.2
Baseline
Follow-up
Re-Mission Boosts players‟ sense of control, shifts attitudes,
boosts positive emotion and improves health behavior

73. Re-Mission
More than 250,000 games in 82 countries

74. Victory!

75. To recap ……

76. Resilience is key to innovation.
Resilience enhances a sense of
belonging – a key attribute cultivated by great leaders.
Resilience nurtured with integrity and compassion is
an unstoppable force for good.

77. Resilience is key to innovation.
Resilience enhances a sense of belonging,
a key attribute cultivated by great leaders.
Resilience nurtured with integrity and compassion is
an unstoppable force for good.

78. Resilience is key to innovation.
Resilience is enhanced by a sense of belonging,
a key attribute cultivated by great leaders.
Resilience nurtured with compassion and integrity
is an unstoppable force for good.

79. If you cultivate resilience with
compassion and integrity,
you will transform the world.

80. “The ultimate measure of a man is
not where he stands in moments of
comfort and convenience, but
where he stands at times of
challenge and controversy… I have
decided to stick with love. Hate is
too great a burden to bear.”
― Martin Luther King, Jr.

81. Resilience is your superpower.

82. Time to put on your cape.

83. Mahalo.
Pat Christen, President & CEO, HopeLab