Competency Mapping

Competency Mapping , Assessment & Management ,[object Object]

Competency Mapping ,[object Object],[object Object],[object Object]

CONCEPT OF ROLE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

CONCEPT OF COMPETENCY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

DEFINITION ,[object Object],[object Object],Himanshu Kapil- Global InnovSource

COMPETENCY Vs. COMPETENCE ,[object Object],[object Object],[object Object]

TYPES OF COMPETENCIES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

COMPETENCIES APPLICATIONS ,[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

MACRO COMPETENCY MANAGEMENT Organizational Strategy Vision, Mission, Values, Strategic, Intent, Corporate Governance, Corporate Social Responsibility & Ethics Business Strategy Business Plan & Goals, Culture People, Technology Teamwork Strategy Leadership, Communication Conflict Management, Interpersonal Skills, Project Orientation, Self Managed Teams (SMT) Role Strategy Ability, Autonomy, Multiskilling, Task identity, Performance Evaluation & rewards and performance development Core Competencies (Organizational wide) Business Competencies (SBU specific) Team Competencies (Project driven) Role Competencies (Role wise) Stakeholder Interest Market Positioning Achieving Business Targets Employee Satisfaction Profit Center Orientations Team Development & Synergy Performance Accomplishment Individual Development STRATEGIC FRAMEWORK COMPETENCY FRAMEWORK COMPETENCY MODELING FRAMEWORK

PROGRAM DESIGN AND IMPLEMENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ROLE COMPETENCIES ,[object Object],[object Object],Himanshu Kapil- Global InnovSource

IDENTIFICATION OF ROLE COMPETENCIES ,[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

STRUCTURE AND LIST OF ROLES: STEPS ,[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

DEFINITION OF ROLE: STEPS ,[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

JOB DESCRIPTION: STEPS ,[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

COMPETECNY IDENTIFICATION: STEPS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

COMPETENCY IDENTIFICATION TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example : Benchmarking Job Requirements

Example : Benchmarking Customer Expectations RELATIVE DISTANCE FROM AVG IMP. AVG PERF ICICI BANK HDFC BANK Citibank HIGH IMPORTANCE - LOW PERFORMANCE Phone Banking -PBO Competence 5.25 51 -12 11 1 Phone Banking - Call transfer and hold experience 5.20 21 -26 15 11 Servicing - Time of receiving the statement 5.18 60 -14 2 11 Phone Banking -PBO Impression 5.15 63 -8 9 -1 Phone Banking- Time taken to connect to PBO 5.13 23 -22 11 11 Servicing - Product related features 5.10 48 -6 -4 11 Servicing – Special Request 5.08 35 -15 9 6 HIGH IMPORTANCE - HIGH PERFORMANCE Servicing-Accuracy and Ease of understanding the statement 5.26 71 -10 2 8 Internet Banking – Access & Browsing 5.07 69 7 7 -14

COMPETENCY IDENTIFICATION TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example of Individual Attitudinal Capability System orientation, customer service, accountability are areas of concern

Example of Organizational Attitudinal Capability Change orientation & management style more worrisome

COMPETENCY IDENTIFICATION TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example of Day in the Life of Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example of Day in the life of Study ,[object Object],[object Object],[object Object]

COMPETENCY ASESSMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

COMPETENCY ASESSMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

COMPTENCY DEVELOPMENT Himanshu Kapil- Global InnovSource Role Identified competencies Assessment result Areas of improvement Action plan

COMPETENCY MAPPING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

DELIVERABLES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

INTEGRATION OF HR SYSTEMS (Competency based HR practices) Reward System Performance Management System Recruitment & Selections Career Plan & Career Development Competency requirement Competency availability Competency acquisition/ Development Succession plans & Succession Development Training /development Plans & Programmes

CONCLUSION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Himanshu Kapil- Global InnovSource

Competency Mapping

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Competency Mapping