1. Communication

2. Specification Detail
• Communications: the impact of
insufficient or excessive communication
on efficiency, the impact on staff and their
motivation and the barriers to effective
motivation

3. Video Clips
• Communication in Business: Here

4. Good Communication
• How important is good communication?
communication

5. Tasks
• P348 – 352
• Complete your spider diagram explaining the
Barriers to Communication
• Read through:-
• Effective Communication
• Information Overload
• The Purpose of Communication
• Poor Communication
• Write a one sentence description of each of
those sections

6. Questions ‘Petfair’ :Here

7. Questions ‘Petfair’ :Here