The document discusses how to build successful real teams. It outlines seven key conditions for effective teamwork: 1) clear authority to manage work, 2) compelling direction, 3) clear boundaries, 4) stability over time, 5) trustworthy feedback, 6) interdependence, and 7) effort put into team building. It provides examples of team building activities like setting goals, discussing strengths, and protocols for collaboration. The document emphasizes that properly establishing these conditions accounts for most of the variation in a team's performance.

1. Real Teams
Henrik Berglund
Cedur AB
@henrikber
henrik@cedur.se
…and how to build them

2. All slides in this deck
Copyright Cedur AB 2012
Most pictures covered by
licenses also. Contact me if you
want to use it.

3. Bio

4. 1 min
What is a successful team?

5. Goal of teamwork
Serve customers well
Individual learning and well being
Grow as team
Source: Hackman, ”Leading Teams”

6. Current
situation?

7. Source: Bob Marshal - Alienation (ACE! Keynote), http://vimeo.com/44324272 34 min in
Happiness at work survey at ACE! conf

8. Happiness at work survey at ACE! conf
Source: Bob Marshal - Alienation (ACE! Keynote), http://vimeo.com/44324272 34 min in

9. Our Self Managing Teams, ….
Big Company Newsletter

10. Conditions

11. Unclear purpose/goal, but a
strict process that you have
to follow
Clear purpose/goal, but no
predefined process to follow to
get there
ChooseChooseChooseChoose teamteamteamteam totototo joinjoinjoinjoin::::
B

12. #1 Clear authority to
manage own work process

13. #2 Compelling direction

14. What type of direction
inspire greatness?
You will have to brief people you invite....

16. Clear vs
incomplete stories , analogies, …

17. Consequential

18. Challenging
50%

19. HaveHaveHaveHave youyouyouyou everevereverever…………
been assigned to a project/task
10%
30%
40%
50%
60%
20%

20. A
Product
Project a1
Project a2
B Project b1 Project b2
Persons
(previously known as
”resources”)
Product
ProjectProjectProjectProject basedbasedbasedbased
organizationorganizationorganizationorganization…………
10%, 25%, 50%,
….

21. Problem 1:
Blueberries
Lingonberries
Strawberries
Who is on my team???

22. Case study

23. #3 Clear Boundaries

24. Problem 2: Moving people around
Source: Katzenbach and Smith

25. #4 Stability over some time

26. CaseCaseCaseCase studystudystudystudy: QA: QA: QA: QA depdepdepdep
We’re done!
Cool devs
Not really…
Tester
18 months…

27. #5 Trustworthy feedback
on results

28. I’m a proud expert
I don’t want to be a
mediocre generalist

29. #6 Interdependence

30. #1 Clear authority to manage own work
process
#2 Compelling direction
#3 Clear boundaries
#4 Stability over some time
#5 Trustworthy feedback on results
#6 Interdependence
#7 Effort is put into team building

31. Two day teamstart example

34. Week before

36. Conversations for building a
team…
goals
motivation
what do we each bring
how to work together
Adapted from C. Avery’s 5 conversations

37. WORK HISTORY +/-
Preparations
TEAMS +
YOU?

38. Pomodoro’s
Mechanics
25 min work
5 min rest

39. Ideas board
Mechanics

40. WarmWarmWarmWarm UpsUpsUpsUps
JourneylinesJourneylinesJourneylinesJourneylines
PropertiesPropertiesPropertiesProperties
goodgoodgoodgood teamsteamsteamsteams
GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....
WhatWhatWhatWhat isisisis
successsuccesssuccesssuccess????
WhatWhatWhatWhat
determinedeterminedeterminedetermine
ssss
successsuccesssuccesssuccess????
IntroIntroIntroIntro MakeMakeMakeMake
posterposterposterposter
Show +Show +Show +Show +
feedbackfeedbackfeedbackfeedback
IndividualIndividualIndividualIndividual
goalsgoalsgoalsgoals
Team +Team +Team +Team +
interpersonalinterpersonalinterpersonalinterpersonal
skillsskillsskillsskills
ResponsiResponsiResponsiResponsi
bilitybilitybilitybility
ProcessProcessProcessProcess
RoleRoleRoleRole ofofofof
conflictconflictconflictconflict,,,,
Trust,Trust,Trust,Trust,
TTTTuckmanuckmanuckmanuckman
ThinkThinkThinkThink
aboutaboutaboutabout twotwotwotwo
situationssituationssituationssituations
Call onCall onCall onCall on
behaviourbehaviourbehaviourbehaviour
HowHowHowHow totototo workworkworkwork
togethertogethertogethertogether
TimesTimesTimesTimes DoneDoneDoneDone arcitecturarcitecturarcitecturarcitectur
eeee
ProcessProcessProcessProcess
Check inCheck inCheck inCheck in
Ideas Doing Done

41. Day 1: ”How was your
morning?”
Check inCheck inCheck inCheck in

42. theendresult.tumblr.com/post/18392221931/s
o-true-no-matter-what-it-is-get-out-of-your
In the morning, day 2…

43. FEELINGS

44. Day 2: ”Core-protocols”
check in
MAD, SAD, GLAD,
AFRAID
Check inCheck inCheck inCheck in
OR PASS…

45. 12 months
requirements
Great job!
management
funding
WhatWhatWhatWhat isisisis
successsuccesssuccesssuccess????

46. What is success?

47. What is success?WhatWhatWhatWhat isisisis
successsuccesssuccesssuccess????
WhatWhatWhatWhat
determinesdeterminesdeterminesdetermines
successsuccesssuccesssuccess????
What determines
success?

48. orients
energizes
GoalsGoalsGoalsGoals

49. Amazing
Product
Vision
ProductProductProductProduct
goalsgoalsgoalsgoals

50. Inspiring
Organizational
Goals
OrganizationOrganizationOrganizationOrganization
goalsgoalsgoalsgoals

51. Organizational GoalsTeam Goals

52. Idea first found in “Coaching
Agile teams”
JourneylinesJourneylinesJourneylinesJourneylines

53. ”Think about teams you
have been in, what did you
appreciate about them?”
Team values/norms
PropertiesPropertiesPropertiesProperties ofofofof
goodgoodgoodgood teamsteamsteamsteams

54. ”After this team effort,
I have <done something
fulfilling for me>”
IndividualIndividualIndividualIndividual
GoalsGoalsGoalsGoals

55. Organizational GoalsTeam Goals
Individual Goals

56. Organizational GoalsTeam Goals
Individual Goals
What is success?
What determines
success?

57. JourneylinesJourneylinesJourneylinesJourneylines
PropertiesPropertiesPropertiesProperties
goodgoodgoodgood teamsteamsteamsteams
GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....
WhatWhatWhatWhat isisisis
successsuccesssuccesssuccess????
IntroIntroIntroIntro
MakeMakeMakeMake
posterposterposterposter
Show +Show +Show +Show +
feedbackfeedbackfeedbackfeedback
IndividualIndividualIndividualIndividual
goalsgoalsgoalsgoals
Team +Team +Team +Team +
interpersonalinterpersonalinterpersonalinterpersonal
skillsskillsskillsskills
ResponsiResponsiResponsiResponsi
bilitybilitybilitybility
ProcessProcessProcessProcess
RoleRoleRoleRole ofofofof
conflictconflictconflictconflict,,,,
Trust,Trust,Trust,Trust,
TTTTuckmanuckmanuckmanuckman
ThinkThinkThinkThink
aboutaboutaboutabout twotwotwotwo
situationssituationssituationssituations
Call onCall onCall onCall on
behaviourbehaviourbehaviourbehaviour
HowHowHowHow totototo workworkworkwork
togethertogethertogethertogether
TimesTimesTimesTimes DoneDoneDoneDone arcitecturarcitecturarcitecturarcitectur
eeee
ProcessProcessProcessProcess
Check inCheck inCheck inCheck in
Ideas Doing Done
WarmWarmWarmWarm UpsUpsUpsUps
WhatWhatWhatWhat
determinedeterminedeterminedetermine
ssss
successsuccesssuccesssuccess????

59. Trust
Open (positive)
conflict
Innovation,
synergy
RoleRoleRoleRole ofofofof
conflictconflictconflictconflict onononon
teamteamteamteam

60. HandlingHandlingHandlingHandling
ConflictConflictConflictConflict
Have you seen this handled well?
How?
Not so well? How?

61. Call onCall onCall onCall on
behaviourbehaviourbehaviourbehaviour
Who does this? How?

62. SolvingSolvingSolvingSolving
problemsproblemsproblemsproblems
MakingMakingMakingMaking
decisionsdecisionsdecisionsdecisions

63. JourneylinesJourneylinesJourneylinesJourneylines
PropertiesPropertiesPropertiesProperties
goodgoodgoodgood teamsteamsteamsteams
GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....
WhatWhatWhatWhat isisisis
successsuccesssuccesssuccess????
IntroIntroIntroIntro
MakeMakeMakeMake
posterposterposterposter
Show +Show +Show +Show +
feedbackfeedbackfeedbackfeedback
IndividualIndividualIndividualIndividual
goalsgoalsgoalsgoals
Team +Team +Team +Team +
interpersonalinterpersonalinterpersonalinterpersonal
skillsskillsskillsskills
ResponsiResponsiResponsiResponsi
bilitybilitybilitybility
ProcessProcessProcessProcess
RoleRoleRoleRole ofofofof
conflictconflictconflictconflict,,,,
Trust,Trust,Trust,Trust,
TTTTuckmanuckmanuckmanuckman
ThinkThinkThinkThink
aboutaboutaboutabout twotwotwotwo
situationssituationssituationssituations
Call onCall onCall onCall on
behaviourbehaviourbehaviourbehaviour
HowHowHowHow totototo workworkworkwork
togethertogethertogethertogether
TimesTimesTimesTimes DoneDoneDoneDone arcitecturarcitecturarcitecturarcitectur
eeee
ProcessProcessProcessProcess
Check inCheck inCheck inCheck in
Ideas Doing Done
WarmWarmWarmWarm UpsUpsUpsUps
WhatWhatWhatWhat
determinedeterminedeterminedetermine
ssss
successsuccesssuccesssuccess????

64. HowHowHowHow totototo workworkworkwork
togethertogethertogethertogether
ProcessProcessProcessProcess

65. HowHowHowHow totototo workworkworkwork
togethertogethertogethertogether
TimesTimesTimesTimes
Mother of all agreements

66. WorkWorkWorkWork
breakdownbreakdownbreakdownbreakdown
DoneDoneDoneDone
Trustworthy feedback on results

67. Req 3
Req 1
Req 2
Logic
DB
UI
Traditional
Work breakdown

68. ”Sashimi”
Req1
Req2
Req3
Better

69. JourneylinesJourneylinesJourneylinesJourneylines
PropertiesPropertiesPropertiesProperties
goodgoodgoodgood teamsteamsteamsteams
GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....
WhatWhatWhatWhat isisisis
successsuccesssuccesssuccess????
IntroIntroIntroIntro
MakeMakeMakeMake
posterposterposterposter
Show +Show +Show +Show +
feedbackfeedbackfeedbackfeedback
IndividualIndividualIndividualIndividual
goalsgoalsgoalsgoals
Team +Team +Team +Team +
interpersonalinterpersonalinterpersonalinterpersonal
skillsskillsskillsskills
ResponsiResponsiResponsiResponsi
bilitybilitybilitybility
ProcessProcessProcessProcess
RoleRoleRoleRole ofofofof
conflictconflictconflictconflict,,,,
Trust,Trust,Trust,Trust,
TTTTuckmanuckmanuckmanuckman
ThinkThinkThinkThink
aboutaboutaboutabout twotwotwotwo
situationssituationssituationssituations
Call onCall onCall onCall on
behaviourbehaviourbehaviourbehaviour
HowHowHowHow totototo workworkworkwork
togethertogethertogethertogether TimesTimesTimesTimes DoneDoneDoneDone
arcitecturarcitecturarcitecturarcitectur
eeee
ProcessProcessProcessProcess
Check inCheck inCheck inCheck in
Ideas Doing Done
WarmWarmWarmWarm UpsUpsUpsUps
WhatWhatWhatWhat
determinedeterminedeterminedetermine
ssss
successsuccesssuccesssuccess????

70. FinaleFinaleFinaleFinale
HighlightHighlightHighlightHighlight
GoodGoodGoodGood workworkworkwork
HaveHaveHaveHave themthemthemthem
congratulatecongratulatecongratulatecongratulate
eachothereachothereachothereachother!!!!

71. #1 Clear authority to manage own work
process
#2 Compelling direction
#3 Clear boundaries
#4 Stability over some time
#5 Trustworthy feedback on results
#6 Interdependence
#7 Effort is put into team building

72. “…accounts for about
90% of the variation in
how well a team
eventually performs”
– R Hackman
http://blogs.hbr.org/cs/2011/06/six_common_misperceptions_abou.html

73. Henrik Berglund
Agile Coach, Cedur AB
henrik@cedur.se
Twitter: @henrikber
Skype: henrik.berglund
Blog: www.cedur.se/agile-blog
+46 709 40 08 64
I offer free
lifetime support
on this
presentation!
http://www.slideshare.net/henrik_berglund