1. CRM MODELING TOOLS CH.HEMCHAND GOWTHAM MBA-A

2. Database marketing techniquesprovides data of a large number of direct customers or potential customers. Demographic variables - age, gender, race, education, occupation, income, religion, marital status, family size, home ownership, socioeconomic status, and so on. Geographic variables - zip code, state, country, region, climate, population, and other geographical census data. Psychographic variables - life style, personality, values, attitudes etc. Behavioral variables - product usage rate and end, brand royalty, benefit sought, decision making units, ready-to-buy stage, and so on. Past business history includes various business statistics on customers.

3. Guidelines for Choosing the Right CRM Software: Assist the marketing department in all its marketing efforts. To learn customer preferences and thus contribute to customer retention. Assists in the sales function. Relevant data in an easily adaptable manner. Should be customer oriented and serve to connect to each customer. Must address the relationship between the supplier and customer. Must have an FAQ system Easy to use and easy to customize

5. MODELING TOOLS Customer Database Management Software Micro Strategy Data Mining Model Simulation tools SAP Customer Relationship Management (SAP CRM)

8. Craft effective advertising messages.

9. Execute sales and marketing campaigns.

10. Understand customer satisfaction.

11. Discover trends.

12. Improve customer retention and lifetime value.

16. Data Mining and Privacy: A Conflict in the Making? Privacy. Users of data mining should start thinking about how their use of this technology will be impacted by legal issues related to privacy. Customer Acquisition and Data Mining. This could involve finding customers who previously were not aware of your product, were not candidates for purchasing your product . Campaign Optimization: Maximizing the Value of Interacting with Your Customers · Scoring Your Customers. The process of using the model is distinct from the process that creates the model. Typically, a model is used multiple times after it is created to score different databases. · Understanding Data Mining: It's All in the Interaction. · Visualizing Data Mining Models.The purpose of data visualization is to give the user an understanding of what is going on. Since data mining usually involves extracting "hidden" information from a database, this understanding process can get somewhat complicated.

18. SIMULATION Simulation tools Generic and specific software for complex systems scenario analysis . Browser based applications and tools. Collaboration People work together toward a common goal, making use of their intellectual, social, emotional, spiritual and creative endowments.

19. Phone Messaging SystemAccess CRMs’ phone messaging technology lets you communicate with each of your customers in a reliable, timely and cost-effective manner, using multiple phone messaging options. . Reporting Reports detail calling activity and customer statuses for each day’s calling sessions and are sort able by location, customer or status. . Customer Name LibraryAccess CRM currently maintains a pre-recorded name library of over 60,000 customer names. Access CRM permanently stores name recordings for future use.

21. SAP Customer Relationship Management (SAP CRM) enables organizations to focus on strategies for customer-driven growth and to differentiate themselves in the market. It provides best-in-class functionality for marketing, sales, and service. Marketingefficient and empowers marketers to acquire and develop long-term customer relationships ,View details . Salesmanage sales cycle, starting with creating appointments and business opportunities, through to managing sales orders, contracts, and invoicing Servicemaximizes the value from each customer by keeping profitable customers loyal, decreasing service costs through greater efficiency, and increasing service revenue

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