The document discusses how adopting an Enterprise 2.0 approach using social software can improve business processes and employee productivity. It describes how adding social and collaborative features to existing enterprise applications and rebuilding processes as social applications allows for more flexible and real-time work. This enables faster and more informed decision making, continuous process improvement through participation, and a more engaged workforce.

1. Enterprise-Class Enterprise 2.0 Enterprise Productivity & Performance Peter Heller, Senior Director, Oracle Corporation

2. How innovative can engaged employees be?

4. <Insert Picture Here> Enterprise Communities

5. 280 Roles, 1800 Processes Tool: Process Automation How Do They Get Their Jobs Done?

6. What if… Automation is Incomplete? How Do They Get Their Jobs Done?

7. Form Dynamic Work Groups Incented by Recognition

8. Innovation is a Social By-Product Tool: Social Capital + + + + + +

10. <Insert Picture Here> Business Processes

11. Process Improvement is #1 Priority Source: “ State of the CIO Survey 2007,” CIO Magazine Source: “The 30 Most Important IT Trends for 2007,” November 2006, CIO Insight

15. Oracle WebCenter Suite A Platform for Unified Social Experiences Notifications Email Documents Discussions Contextual Wiring Communities Presence Preferences Search Recent Favorites

16. <Insert Picture Here> “ The vision is compelling, combining transactional, collaborative, and analytical modes of working into a single interface ; rather than requiring users to jump back and forth between un-integrated enterprise, desktop, and web applications, each with its own look and behavior” AMR Research Jim Murphy, Ian Finley The Face of Oracle Apps: WebCenter Takes Center Stage October 26, 2006

23. Map Out A “Real” Enterprise Process Governance, Audit Layer Risk Managerial Layer Exceptions Support Layer Policies Collaborative Layer Interactions Strategic Layer Metrics Core Transactional Layer Steps, Time

24. Typical Process Delays The Thought

25. Typical Process Delays The Group Deliberation & Consensus

26. Typical Process Delays The Confidence Check

27. Typical Process Delays The “Go Back” 3-Step

28. Typical Process Acceleration Escalate Ahead 3 Steps

29. Typical Process Delays The Better Idea

32. Oracle Social CRM Applications Oracle Sales Library Oracle Deal Management Oracle Sales Campaigns Oracle Sales Prospector

33. Oracle Talent Pool Management Evaluate Prospects Develop Recruiting Campaign Assess Candidates Analyze Effectiveness Expand recruiting social networks to find qualified applicants

39. Conclusion

41. How innovative can engaged employees be?