The first ICT export Directory including around 200 Clients testimonials for 50 Egyptian companies prepared by Eitesal NGO www.eitesal.org with objective to highlight the successful International presence and reach of the Egyptian ICT industry and its credibility.

3. CONTENTS
Intro ..............................................................................................................2
Business Facts ...........................................................................................12
Minister Gesture ......................................................................................18
Entities at a Glance..................................................................................19
Index Class of ICT Companies
[By Main Category] .................................................................................24
Index Class of ICT Companies
[By Industry Focus] .................................................................................28
Index Class of ICT Companies
[B Geography] ...........................................................................................32
Companies Listing
(Alphabetical With Pg Numbers) .......................................................34
Companies Listing (ICT Sectors Listing) ..........................................35
Profiles of ICT Companies.....................................................................45
Table of Content 1

4. INTRO “The Warm Up”
ICT Directory Description
At the outset of any massive project, multiple success “outstanding”. We also required the customers to give
factors should be present. When the success factors a testimonial on their ICT vendor. The results of these
amalgamate the national aspirations with business surveys and testimonials are published in this printed
development, it becomes a tsunami wave of kinetic directory and online via the cyber portal we have built
energy motivating the project’s stakeholders to excel in the form of an e-directory. All the surveys have been
and sustain their business growth in all aspects. With conducted by a third party specialized
the Egyptian ICT Export Directory being the first of its
Another distinguished feature of the directory is the
kind in the region, EITESAL (the Egyptian ICT NGO) is
different classification types available in the directory.
sponsoring a similar massive project given the same
Any given ICT Company in this catalogue is classified
success factors blended with the national aspirations
per geography of operations, per
of the Egyptian ICT Entrepreneurs of
focus industry and per ICT Category.
properly presenting their business
The ICT Categories are composed
profiles to direct customers. In a
of 17 ICT Categories and are further
nutshell, this project is an advanced
divided into sub-categories. These
form of business match-making. This
ICT categories are the standards
directory is composed of Egyptian ICT
applied nationwide. In terms of
business providers who are delivering
focus industries, we have 19 different
their products and services locally and
focus industries. In the next section
internationally. One of the key features of this directory
of this directory, you will be able to view a listing of
is the survey and testimonials. In the directory, we
ICT Companies per each of these classifications. You
have listed 68 Egyptian ICT Companies. Each company
may also use the dotted indices to easily locate an ICT
has provided at least 3-5 references of its customers
Company conducting business in a specific region,
to be surveyed. A survey has been designed to tackle
within certain business areas and among different
9 main elements. These elements are being rated
industries.
by the references with values between “poor” and
ICT Directory & Project’s Objectives
EITESAL, the leading ICT NGO in provides, at least, 2 international
Egypt, has devised this project to references and 1 local reference.
boost the Egyptian ICT Companies EITESAL aims to create viability for
on local & international grounds. Egyptian IT Products and Services
With transparency, integrity and outside and inside Egypt. The
professionalism, EITESAL planned influential NGO firm actually aspires
for a global research and marketing to create solid evidential materials
project over a selected number of authenticating, to a great extent, the
Egyptian ICT Companies who are already exporting offerings of the Egyptian ICT vendors. This is actually
their products and services and meeting a certain interpreted by the ratings and testimonials given on
criteria. This criterion mandates each ICT Company these companies.
2 INTRO

5. ICT Directory Publishing Survey Analysis
We know this part might be one of the most dimension. In this printed version of the directory, we
interesting parts of the directory. It transforms the will summarize the analysis and we shall highlight the
whole research into figures and numbers. The survey most important dimensions. The rest can be viewed
analysis can be viewed from different dimensions thoroughly on the online version of the directory.
and many statistical tables can be derived from each
Categorical Statistics
Number of ICT Companies per Category
Training Services
Regional & Global Support
Centers
Consulting
Security
Telecommunications
Assembly & Manufacturing
Hardware (Sales & Dist.)
Software Products
(Sales & Dist.)
Contact Center Services
Software Products
Development
Content
Hosted Services
Modeling, Design, &
Engineering Services
Business & Knowledge
Process Outsourcing Services
Solutions & System
Integration
Local Applications/Products/
Services
International Applications/
Products/Services
INTRO 3

6. In
te
4
Pr rn
oc at
es Bu io
s O sin n
ut es Pr al
so s & od Ap
ur K uc pl
cin no ts ica
g wl Co /S ti
Se ed nt er on
vi s/
rv g ac ce
ice e tC s
s en
te
rS
Co er
nt vi
en ce
Re t
So
lu s
Su gion tio
pp al ns
or & In & S
t C Gl Ha te ys
en ob gr te
te al rd at m
rs w io
So ar n
e
Categorical Statistic
ftw (S
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Pr l
Pr cal od Ap
od Ap uc pl
uc pl ts ica
ts ica /S ti
/S ti er on
er on vi s/
vi s/ ce
ce Ho s
Ho s st
Top 10 ICT Categories Served
st ed
Least 10 ICT Categories Served
ed Se
Se rv
rv ice
ice s
So s So
ftw
ftw
De are
De are ve Pro
ve Pro lo d
lo d pm uc
Te pm uc en ts
le en ts t
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tio rit
ns y
INTRO

7. Industrial Statistic
ICT Companies per Focus Industry
Agriculture
Automotive
Banking
Education
Finance & Accounting
Food & Beverage
Generic
Government
Healthcare
Insurance
Legal
Manufacturing
Media
Oil & Gas
Others
Real Estate
Telecommunications
Tourism, Travel, & Hospitality
Trade
Transportation
INTRO 5

8. Geographical Statistic
Percentage of Customers/Continent
EUROPE
11%
ASIA N.AMERICA
38% 6%
AFRICA
45%
Number of Countries Served Per Continent
N. AMERICA
2
EUROPE AFRICA
13 9
ASIA
14
Egyptian Global ICT Distribution
N. AMERICA
11
AFRICA
50
EUROPE
21
ASIA
41
6 INTRO

9. AFRICA | Number of ICT Companies Per Country
SUDAN
SENEGAL
NIGERIA
MALI
LIBYA
KENYA
IVORY COAST
EGYPT
ALGERIA
ASIA | Number of ICT Companies Per Country
KUWAIT
YEMEN
UAE
SYRIA
QATAR
PAKISTAN
MALAYSIA
LEBANON
SAUDI ARABIA
JORDAN
CHINA
BANGLADESH
BAHRAIN
EUROPE | Number of ICT Companies Per Country
UK
TURKEY
SWEDEN
SPAIN
NETHERLANDS
ITALY
GERMANY
FRANCE
FINLAND
DENMARK
CZECH REPUBLIC
CYPRUS
BELGIUM
AUSTRIA
INTRO 7

10. Geographical Statistic
NORTH AMERICA | Number of ICT Companies Per Country
USA
CANADA
Top 10 Export Destinations
NO. of CUSTOMERS
A
E
A
UK
A
R
A
N
CE
N
UA
BY
TA
US
BI
RI
DA
AI
AN
GE
RA
QA
HR
LI
SU
FR
AL
IA
BA
UD
SA
COUNTRIES
8 INTRO

11. ICT Catalogue Legends
ICT Categories
In Egypt, we have 17 Main ICT Categories where their sub-categories so that you can easily explore
each company is classified in terms of the type of the directory. The ICT Company has originally
products/services/solutions it offers. To identify selected their area of services and expertise as
the ICT Categories, we have designed colored per the information they supplied. Therefore, their
boxes with numbers. Each color indicates a single classification under the different ICT Categories and
main ICT category while the numbers inside these Sub-Categories is purely subjective despite the fact
boxes indicates a sub-category. In this area, we are that these ICT Companies have clients or references
demonstrating the 17 main categories along with being offered these types of services.
INTERNATIONAL CONSULTING TELECOMMUNICATIONS
APPLICATIONS/PRODUCTS/
SERVICES 1. Data Warehousing & Business 1. Cabling, Tools & Accessories
Intelligence 2. Carrier Network Solutions
1. Data Warehousing & Business 2. IT Consulting 3. Fixed Voice Operators
Intelligence 3. Network & Communications 4. Mobile Operators
2. Application and Products Consulting 5. Network Management and
Development 4. Applications and Products Operation Support Systems
3. Application and Products Testing 6. Public Phones (Prepaid &
Maintenance 5. Applications and Products Payphone)
4. Applications and Products Localization & Arabization 7. Satellite Equipments
Testing 6. Document Management 8. Satellite Services
5. Applications and Products Services 9. Services Resellers
Localization & Arabization 7. Web Portals and Web 10. Test Equipment & Traffic
6. Document Management Development Services Analyzers
Services 11. Virtual Internet Service
7. Web Portals and Web Providers
Development Services 12. Wireless & Mobile Networks
BUSINESS & KNOWLEDGE
PROCESS OUTSOURCING
CONTENT SERVICES
LOCAL APPLICATIONS/
1. Industry Specific 1. Data Transaction Services PRODUCTS/SERVICES
2. Management & Maintenance 2. Business Knowledge Services
3. Cultural & Religious and KPO 1. Applications & Products
4. Data Acquisition 3. HR and Administration Services
5. Digital Scanning Conversion 4. Administrative, General and 2. Applications & Products
6. Mobile Content Back-Office Maintenance
7. Digital Conversion 5. Payment Services 3. Applications & Products
6. Finance & Accounting Documentation
4. Applications Products Testing
REGIONAL & GLOBAL
SUPPORT CENTERS CONTACT CENTER SERVICES
HOSTED SERVICES
1. Technology Products 1. Help Desk
2. Business Applications 2. Basic Technical Support 1. Network Operations
3. Networking 3. Customer Service 2. Data Centers
4. Telecommunications 4. Outbound Services 3. Hosted Applications
INTRO 9

12. ICT Categories
HARDWARE (Sales & Dist.) SOFTWARE PRODUCTS SOFTWARE PRODUCTS
DEVELOPMENT (Sales & Dist.)
1. Computer Main Boards &
Motherboards 1. Arabic Natural Language 1. Content Management
2. Computer Memories Processing (NLP) 2. Data Mining
3. Controllers & Interface Cards 2. Courseware Products 3. Courseware Products
4. Graphic Cards 3. Content Management 4. E-Commerce Solutions
5. Personal Computers (PCs) Solutions 5. Industry Generic Applications
6. Video Cards & Image 4. E-Commerce Solutions 6. Industry Specialized
Processing Cards 5. Industry Generic Applications Applications
7. Central Processing Units & 6. Industry Specialized 7. Middleware and Tools
Micro-processors Applications 8. Operating Systems
8. Computer Chip Sets 7. Middleware and Tools 9. Document Management
9. Computer Monitors 8. Operating Systems Solutions
10. Handheld PCs 9. Document Management
11. Network Cabling Solutions
12. Network Equipments 10. Mobile & Wireless Applications SOLUTIONS & SYSTEM
13. Notebook PCs INTEGRATION
14. Server Computers
15. Terminals MODELING, DESIGN, & 1. Desktop Support
16. Workstations ENGINEERING SERVICES 2. Servers & Mainframes
17. Mobiles 3. Network Operations
18. Handsets 1. Electric Design & Engineering 4. Network Installation
2. Embedded Software 5. Remote Management Services
Development 6. IT Solutions
TRAINING SERVICES 3. Modeling & Simulation 7. Networking Solutions
Software 8. International Application
1. Basic Training Package Implementation &
2. Soft Skills Training Integration
3. BPO Training SECURITY 9. Local Application Package
4. Technology Products Training Implementation & Integration
5. Business Applications Training 1. Security Hardware 10. Custom Based Software
6. Business & Management 2. Security Services Development
Training 3. Security Software 11. Data Center Operations
Focus Industry Icons
The companies listed in this directory are also classified are serving rare industries not mentioned among
in terms of their Focus Industries. A focus industry icon the other 17 industries. While, if the “Generic” or the
indicates that its attributed ICT Company provides “G” icon is being seen beside a company’s profile,
a product/service/solution that is industry-specific this indicates that their offering is a generic product/
and geared towards that industry, or it indicates service/solution that fits more than several industries.
that the ICT Company has a legacy of experience in
These focus industries were originally chosen by the
that industry specifically. We have listed 19 different
ICT Company as per the information they provided.
industry in Egypt including the “Others” and “Generic”
The selection is merely subjective to the ICT Company
options. In case an ICT Company is being denoted
although you may find their clients and references
with an “Others” or “O” icon, this indicates that they
belonging to these industries.
10 INTRO

13. Geography Icons
Whenever you explore an ICT Company’s profile, experience with businesses in that part of the
you will find a colored map indicating the region world. For consistency reasons, we mean by regions
of business operations for this company. It actually “Continents”. Throughout this directory, the selected
implies that the ICT Company is actually providing its 68 ICT Companies listed, we have 4 continents
product/services/solutions to customers residing in receiving products/services/solutions from Egyptian
that region and that they have acquired a weighted ICT Exporters: Africa, Asia, Europe and North America.
Ratings
At a scale from 1 to 5 where:
poor fair good very good outstanding
INTRO 11

14. BUSINESS FACTS “Sustainable Growth”
Economy Overview
Egypt is widely recognized as an important political the world for its ancient civilization with a stretched
and cultural nation of the Middle East. Egypt is 7,000 years of history along the Nile River. It is the
sometimes referred to as the ‘Motherland of the World’ sociopolitical center of gravity in the Middle East.
and the ‘Land of Civilizations,’ and famous throughout
Key Economic Indicators
KEI TYPE ‘06/’07 ‘07/’08 ‘08/’09 ‘09/’10
Nominal GDP at Market Prices ($USbn) 130.5 162.14 188.5 215.2
Real GDP Growth (%) 7.1 7.2 4.7 5.1
Population (mn) 75.5 77.1 79.1 81
Real GDP Per Capita (US$) 1.773 2.173 2.431 2.680
GDP Per Capita ($PPP)* 5.504 5.897 6.147 6.394
Average Annual Unemployment (%) 8.9 8.4 9.4 9.6
Average Annual Inflation (%) 10.9 11.7 16.2 11.3
Overall Budget Deficit (% of GDP) 7.3 6.8 6.9 8.1
Merchandise Trade Balance ($USbn) -15.8 -23.4 -25.1 -26.4
Net Foreign Direct Investment ($USbn) 11.1 13.2 8.1 8
External Debt (% of GDP) 22.4 20.9 17 14.9
Net International Reserves ($USbn) 28.6 34.6 31.3 35
End of Period Exchange Rate (LE/US$) 5.7 5.5 5.5 5.5
Geography l Infrastructure l Capabilities
Geography
In addition to its ties with the Nile, Egypt has over 2450 expanse of sand, rock and
km of coastline along the Mediterranean, as well as on occasional oases known as
the Red Sea on the country’s eastern edge. Occupying the Libyan Desert. Egypt also
the northeast tip of Africa, Egypt has a total area of borders Sudan along 1273
995,450 sq km. to the west. The country shares an km in the south. On the Sinai
1115-km long border with Libya, through the vast Peninsula in the east of the
12 BUSINESS FACTS

15. country. Egypt shares an 11-jn border with Gaza Strip. some 2629 meters, but it is also home to the famous
As well as a 266-km boundary with Israel, stretching Mount Sinai (2285 meters) the site where Moses is
all the way to Taba on the Gulf of Agaba. Wedged said to have received the Ten Commandments. The
between Africa and Asia. The Sinai Peninsula is an northern coast of the Sinal Peninsula ends in the
intercontinental passage featuring some of Egypt’s Mediterranean Sea, while its southern edges border
most unique landscapes. Not only does it boast the the Red Sea’s Gulf of Aqaba to the east and the Suez
highest peak in the country. Mount Saint Catherine, at Canal to the west.
Infrastructure
While achieving the third position in score for ‘Infrastructure’, Egypt is second in electricity availability and
telecommunications and data-transfer costs, fourth in network readiness, seventh in infrastructure cost, third in
availability and penetration, and sixth in the roads and rail network.
People & Skills
Egypt is the best when it comes to pooling of human capital resources ‘People and Skills, being first in quantity,
second in quality, and third in working satisfaction and ICT exposure; it has scored seventh in human resource
costs. Additionally, it has been ranked the thirteenth position globally in education, language, and domain skills.
Business Environment
Egypt ranked second in this lower level abstraction. In achieving this position it
has came fifth in ICT security, Cyber and IPR laws, and contribution of services
to the GDP. Egypt has the third highest foreign exchange reserves and ranks
seventh in ease and cost of finances. Egypt has the sixth position for legislative
risk and in the eight for share of ICT in exports. In the tax rate, Egypt is twelfth
and in the share of services in exports it has come fifth. Also, Egypt is fifth and
first, respectively, in geopolitical risk and currency risk.
Capabilities
When analyzing Egypt’s integration with Second, both tourism traffic and revenue
the global economy, one will find that it declined by nearly 15% in early 2009, but
is remarkably multi-faceted. First, you will by year-end we recorded only a 3% drop
find an economy well positioned to benefit on revenues. Going forward we don’t see a
immensely from global commerce and trade reason to shy away from the global market.
volumes due to the Suez Canal trade route. In fact, we believe we have an opportunity to
BUSINESS FACTS 13

16. Capabilities
further integrate. Unlike the majority of the world, our could sustain an economy growing at a 7% clip.
financial sector was not affected negatively, which Our ability to maintain growth of 5 % despite being
has us poised to reap the benefits of global recovery tied to the global economy means that our local
faster than others. We have seen the structure of market is helping us through the crisis immensely.
foreign direct investment (FDI) altered over the past The construction sector is growing at 15% due to
year, the bulk of which is now coming from the oil and the infrastructure projects. Consumer confidence in
gas sector. We aim to increase the Egypt has not been as affected as
diversity of FDI inflows in 2010. much as others; we have not seen
layoffs in any sector. This sum of
In the interval, we can take comfort
the aforementioned instances
in the fact that the energy sector
dictated that we should not and
remains an attractive Endeavour.
will not shy away from the global
One of our main challenges
economy.
previous to the financial crisis was
ensuring that the energy sector
Egyptian ICT Industry l Contemporary
The information and communication Most recently, the national
technology (ICT) sector was by far the telecommunications regulatory
fastest growing sector in 2008/2009 authority (NTRA) is offering two
and 2009/2010 Q1, REACHING RATES restricted “triple play” licenses to
OF 14.6% AND 13.5% RESPECTIVELY. provide bundled internet access and
Investments in ICT reached about LE cable television services using the
13.9 billion, or 7.1% of implemented in existing network infrastructure. Mobinil,
VESTMENTS IN 2008/09. This impressive performance Vodafone, and Orascom Telecom are all confirmed
reflects the rapid growth of the ICT sector over the bidders. The licenses will allow firms to provide these
past few years and the subsequent narrowing of the services in new residential areas in the suburbs of
“digital divide” the drop in fixed line subscribers in Cairo and Alexandria, each comprising of around
2009 from their 2008 levels was due to the crowding 10.000 housing units, for a period of 15 years the
out effect of mobile usage, telecom Egypt (TE), government estimates that the licenses will generate
Egypt’s sole fixed line provider, has also around USS 1 billion in new investment
been adopting a lighter credit policy to over five years the licenses may present
reduce its exposure to late payments an opportunity to generate a market
by deactivating these lines. This new presence in advance of any future fixed-
policy started in the second quarter of line license offering.
2009 and resulted in the deactivation of
The cost of ICT services in Egypt is
1.71 million lines in that same quarter.
considered internationally competitive.
On another front, TE has run several
According to the World Bank price
promotions to reduce installation fees
basket methodology, the monthly cost
and reduce fixed lines-to-mobile rates
in Egypt in 2009 Q1 was US$ 4.55 for a
in order to attract new clients.
14 BUSINESS FACTS

17. fixed line. US$3.59 for mobile services, 7% overall growth in all sectors of the
and US$4.45 for internet service. Egyptian economy as a whole. Self-
sustaining human resource base of
A vibrant and export-oriented
250,000 plus, ratification of necessary
Egyptian ICT Industry promotes
telecommunication, e-signature, and
public private partnerships, enables
related Cyber Laws make ICT and
society to absorb the benefits from
cyberspace safer; high Foreign Direct
expanding sources of information,
Investment (FDI) in the ICT sector,
creates a learning community that exploits its own
subscription-free internet access at the cost of local
potential fully, support the developments of skills
calls for all Egyptians, and low-cost PCs for all hosting
needed by the ICT Industry, and gives support for
global policy dialogues on related issues like internet
research and innovation in the field of ICT. In Egypt
for governance.
the ICT Sector has grown at 25% as compared to
BUSINESS FACTS 15

18. International Testimonials Of Egypt
» Since we are bringing to the reader the direct testimonials
of local and international customers for Egyptian ICT
Companies, it becomes a necessity to demonstrate
international testimonials of Egypt itself with heavy
spotlights over its ICT industry originating from
international professional independent entities. These
research-based entities host the capacity to properly
evaluate nations in terms of various elements and
dimensions. Their research studies and publications are
widely acclaimed and their rankings are recognized as an
accurate presentation of reality.
» With bullet-proof expectations of attracting billions
of dollars in the form of FDIs in the coming few years,
Egypt is standing out, at the moment, to be the strongest
magnetic field for investments in the region. Eventually,
that would lead for more job opportunities, business
partnerships and economic flourish. Egypt has been
undergoing major economic reforms in the past few years
with strategies to attract foreign investments, increase
exports, enhance quality of products and services, provide
better management of resources and elevate the quality
of people. Despite the 2008 financial crisis, the economic
growth continued but in a slower rate as the global
financial crisis has only slowed the reform outcomes. As
a matter of fact, the ICT industry, with its exceptional
performance, was one of the industries that curbed the
downturns of the financial crisis on Egypt during 2009.
(CIA – The World Factbook, www.cia.gov/library/publications)1.
16 ICT Catalogue legends

19. » As far as we are concerned with the ICT industry and
the ICT exports, the ICT industry has been steadily
and increasingly contributing to Egyptian exports. In a
research study and a survey of ICT outsourcing in Africa
conducted by CBC and Cyber Media in 2009, Egypt has
been demonstrating high scores, advanced rankings and
positive ICT key indicators compared to its peers. This is
due to government and official patronage of the Ministry
of Communication and Information Technology that was
set up in 1999 to foster ICT Strategies, incubate initiatives
and build a reliable infrastructure of the nation’s welfare.
As quoted in the report, the ICT industry in Egypt is “a
vibrant and export-oriented ICT Industry promotes Public
Private Partnerships, enables society to absorb the benefits
from expanding sources of information, creates a learning
community that exploits its own potential fully, support
the developments of skills needed by the ICT Industry,
and gives support for research and innovation in the field
of ICT” (Outsourcing to Africa, ‘Country Report for Egypt’,
56)2.’’ The report associated the Egyptian ICT stunning
performance with the increasing BPO business taking
place. There is no doubt that the BPO arena of the ICT is
the flagship of the industry driving the 9 digits of revenues
annually. Inside the report, the BPO is highly praised for its
“positive and healthy growth attributed to:
› Ranked the best location by the British National
Outsourcing Association (NOA).
› Several Multinational Companies operating outsourcing
operations in the ICT Parks in Egypt.
› Egypt concentrating on the following Niche areas:
• Global R&D
• Engineering design
› Global Knowledge Process Outsourcing (KPO).
› Global IT localization, Arab content management.
› Global BPO, Global technical support centres.
› Global contact centre management.
› IT product exports (emerging markets).
› Global IT (Software and It services).”
(Outsourcing to Africa, ‘Country Report for Egypt’, 57)3
ICT Catalogue legends 17

20. MINISTER GESTURE “Inspiring ”
18 BUSINESS FACTS

21. ENTITIES AT A GLANCE “Empowering”
ITIDA www.itida.gov.eg
» The Information Technology Industry Development local and international outreach, ITIDA plays a
Agency, ITIDA, is the Egyptian business partner fundamental role as a one-stop-shop for foreign
making sure that you get all the help you need. direct investors seeking to enhance their global
We are primarily concerned with building the offering using what Egypt has to offer and the
capacities of the local IT companies, attracting and competitive advantages of the country.
servicing multi-national IT companies, and growing
» ITIDA extends a helping hand to your business and
a qualified, sustainable, and deployable talent pool.
provides the Egyptian IT industry with the right
ITIDA adheres to a Public-Private Partnership mode
tools to increase IT/ ITES exports. ITIDA is aware
to achieve the goals of the IT industry and create for
of the importance of innovation and talent to
you a business environment where cooperation is a
your prosperity and that is why we leave no stone
salient feature.
unturned to ensure sustainable talent supply and
» ITIDA is the executive IT arm of the Ministry of great innovations.
Communications and Information Technology,
» Your voice will always be heard through the various
MCIT, and is located in the heart of a modern
local and international campaigns and events that
business environment at the Smart Village. With
ITIDA sponsors as your success will always be ours.
Affiliates
NTRA l www.tra.gov.eg
The National Telecommunications Regulatory arbiter among the different stakeholders in the sector;
Authority (NTRA) was established in accordance with the industry, the state and the consumer.
the provision of Law No. 10, for the year 2003 ‹the
It is within this equilateral triangle of Industry, State
Telecommunications Regulation Law› as a national
and Consumer, set inside a regional arena, and
authority to administer the telecommunication
embedded in a broader context of rapid global
sector, considering transparency, open competition,
changes, that the playing field upon which NTRA is
universal service and protection of user rights as a
set to score and excel truly exists
general outline for NTRA scope of work.
The state provides the national and international
The ideal commanding the activities of NTRA is to
policies owning the scarce resources, regulating and
become an active pace maker within the telecom
enforcing fundamentals and ethics of fair competition
sector, building the capacity and the reputation,
among industry players while protecting the
which allows it to be an independent and prudent
consumers’ rights.
ENTITIES AT A GLANCE 19

22. Affiliates
EGYPT POST l www.egyptpost.org
Egypt Post, established in 1865, is one of the oldest Egypt post, in the first place, is a socioeconomic
and most time-honored Egyptian institutions, which body, which directly contributes to help with the
enjoys the trust of its customers, amounting to more state›s plans, aiming to achieve the development
than 15 million. Such trust which lasted for long years, for the citizens, so as to feel the outcome of such
increased the number of the customers, who joined development, in addition to securing the quality and
the financial services of the Egypt post, only in the last velocity of providing the service.
year, to two million customers.
ITI l www.iti.gov.eg
The Information Technology Institute (ITI) is a national Over the past 15 years, ITI has supplied the Local,
institute established in 1993 by the Information and Regional and International markets with highly-
Decision Support Center (IDSC). trained professionals in various IT domains, following
a 9-month intensive training program. Those
It provides specialized software development
graduates make up the backbone of the IT workforce
programs to fresh graduates, as well as professional
in Egypt. In addition, ITI through its GOV training
training programs and IT courses for the Egyptian
program has trained 50000 Governmental Employees
Government, ministries, and local decisionsupport
and Supervised the training of Over 400000 in
centers.With the government’s objective of providing
Governorate›s Training Centers.
access and opportunity for all, ITI followed by opening
a second branch in Alexandria in 1996 to create greater In April 2005, Premier Dr. Ahmed Nazif transferred
coverage of its services, and recently in September the dependency of Information Technology Institute
2007, ITI opened two other branches in Assiut and (ITI) to Ministry of Communications and Information
Mansoura to maintain and assist in the spreading of Technology
its training services.
20 ENTITIES AT A GLANCE

23. NTI l www.nti.sci.eg
The important Role, played by national The research and training facilities in all different
telecommunication institute (NTI) established in departments together with a team of highly
1984 has become very apparent and at the heart of qualified researchers and technical staff enhance NTI
the development that have been taken place. NTI is capabilities to provide services and support for the
considered a center of excellence, a leading training telecommunications sector not only in Egypt but also
and educational institution, and focal point for applied in the rest of the Arab world and the whole region.
research activities in the field of telecommunications.
CULTNAT l www.cultnat.org
Egypt›s Heritage is of a worldwide interest and Center›s mandate is to document the various aspects
importance due to its continuity over a period of of Egypt›s tangible and intangible cultural heritage as
more than five thousand years. It encompasses well as its natural heritage.
various aspects of the human civilization, monitors
This involves the implementation of the national
the development of human heritage and represents
plan of action towards the documentation program,
a cultural as well as natural heritage of national and
making use of the most up-to-date information
international value. This wealth in archaeological sites,
technology in collaboration with the national and
architecture, arts, folklore and natural beauty needs
international specialized organizations. The Center
to be accurately and purposefully documented.
also aims at increasing public awareness of Egypt›s
Hence, the establishment of the Center for cultural & natural heritage using all available media
Documentation of Cultural and Natural Heritage, as well as building capacities of professionals in the
CULTNAT, which is affiliated with Bibliotheca fields of conservation and documentation of cultural
Alexandrina and supported by the Ministry of and natural heritage.
Communications and Information Technology. The
ENTITIES AT A GLANCE 21

24. Affiliates
TIEC l www.tiec.gov.eg
Under the slogan “ Together Let’s put Egypt on the TIEC Focuses on generating revenue from
innovation map” , Egypt launched its Technology commercialization of Innovations and IP licensing, and
Innovation and Entrepreneurship Center (TIEC) on stimulating an innovation-based economy through
the 27th of September at the smart Village under strategizing, facilitating, and promoting innovation,
the auspices and presence of His Excellency Dr. Tarek entrepreneurship, and the creation of intellectual
Kamel Minister of Communications and information property in ICT and its applications.
technology .
TIEC’s role is to act as a catalyst among the
The main objective of the center is to brand Egypt as Government, private sector, Academia, Mobilize the
a global competitor in high value-added innovation different components of the ecosystem in addition
in order to become the leading regional hub and a to Define, manage, coordinate the various programs
world-class destination for ICT-based Innovation & and initiatives derived from the Innovation &
Entrepreneurship “ . Entrepreneurship Strategy jointly with the different
stakeholders
SMART VILLAGES l
www.smart-villages.com
Founded in 2001 to lead and foster branded chain of Smart Villages Company’s teams of experts works on
Technology clusters and Business Parks on the local offering its clients a prestigious quality of business
and regional level. environment that has been safeguarded by the high-
quality urban plan, in which emphasis is placed on
Smart Villages Company is a successful model of
the relationship between architecture, landscape,
“Public Private Partnership- PPP” investment model,
durability and innovation.
with 80% ownership to the private sector and 20%
to the Ministry of Communications and Information A Smart mix of business and leisure spots in addition
Technology. to top notch services and facilities offered by the
Smart Villages Company is the promise we give and
The Company’s main objective is to offer a hassle
fulfill to our valuable clients.
free business environment through which creativity,
innovation and business development are enhanced,
in addition to creating synergies between the park’s
community.
22 ENTITIES AT A GLANCE

25. NU l www.nileu.edu.eg
Nile University is a not-for-profit, privately-owned mechanism for the delivery of NU.
and autonomously-managed institution of higher
The Ministry of Communications and Information
learning. It is the first in a new class of academic
Technology (MCIT), as part of its mandate, is the
institutions in Egypt that embraces partnership with
implementation of the National Telecommunications
the private sector, represented by an NGO (EFTED),
and Information Technology Strategic Plan that aims
government, represented by MCIT, and industry, in a
at building-up an IT society in Egypt. MCIT has set-
major initiative of great national and regional interest.
up a number of objectives among which is human
The Egyptian Foundation for Technology Education resources development in Egypt. To achieve this
(EFTED) is a not-for-profit organization, dedicated objective, it has championed the establishment of
to improving technology-related education Nile University as a hi-tech, not-for-profit, research
through establishing specialized institutes, schools and development institution; specialized in the
and vocational schools, was created to provide a engineering technology and business administration.
TDF l www.techdevfund.com
The Fund, a pioneer in IT venture capital financing in We are actively looking for Egyptian entrepreneurs
Egypt and the MENA region has successful helped around the world who have innovative projects and
turn a number of forward-thinking entrepreneurial are in need of financing to take their company to
projects into thriving companies. In late 2008, the the next level. We focus on high growth business
Fund announced the closing of its second venture opportunities in the communication and IT sectors.
capital fund, TDF II, with $40 million. The first venture
As to the types of investments, the fund focuses in all
capital fund, TDFI with $10 million in capital is fully
stages of the company’s life-cycle: from founding start-
vested in several promising companies such as:
ups, fostering growth in developing companies, to
TimeLine, Opencraft, Si-Ware, and Oztez Online.
complex recapitalizations of more mature businesses.
ENTITIES AT A GLANCE 23

26. EITESAL www.eitesal.org
» The Egyptian Information Telecommunications, and positive synergy among Egyptian industry
Electronics & Software Alliance (Eitesal) is an NGO stakeholders.
(Non-Governmental Organization) founded in
» Strategic Objectives
2004 as a result of the merger of the two major
IT associations in Egypt, forming a one strong Eitesal will support & assist in:
organization representing the entire Egyptian ICTE
› Improving the technical competence of the ICTE
industry. Eitesal has about 280 ICTE companies
industry
in Egypt working in the areas of: Electronics,
Telecommunications, Software, Training, System › Representing the interest of the ICTE industry
Integration, Content, Consultancy, Outsourcing sector.
Providers and Call Center Services.
› Intensifying the production and consumption of
» Vision ICTE products and services in the Egyptian and the
Eitesal will be the main driver leading the global market place.
development, promotion and transformation of
the Egyptian information, telecommunications, › Planning & executing Egypt’s integrated technology
electronics and software industry. development plans
» Mission › Encouraging exports and international marketing
Eitesal will help in developing and of Egyptian products.
implementing a strategy for the evolution of › Enhancing the regional role of Egyptian technology
Egypt’s ICTE industry. The aim of the alliance in Arab and African market
is to improve the business environment for
Eitesal’s members by promoting their local and › Upgrading Egypt’s ICTE industry position in the
international interests and by creating a strong global market
24 ENTITIES AT A GLANCE

27. CIT www.cit.org.eg
» Who are we? investment to Egypt.
The Chamber of Communications and Information › Assist local companies In obtaining venture capital
Technology (CIT) was formed in 1999 according by funding.
virtue of ministerial decree number 227/1999
› Implement total quality standards within the
» Vision Industry.
CIT is the locomotive for developing societies
› Increase the national demand and enhance
to upgrade the standard of life for citizens
technology awareness.
» Mission
› Develop national manpower in the software
CIT (Chamber of Information Technology and
industry.
Communications) seeks to serve its member
and the entire ICT community operating within › Contribute to drafting and executing polices and
Egypt to open new vistas of business that legislations, to guarantee transparency and the
would eventually lead to building the country›s best practice of laws and regulations.
information society.
› Adopt all issues of concern to the ICT industry
» Objectives and maintain open channels with government
The mission and vision of CIT, together with authorities to jointly resolve problems.
Its mandate and scope of work have created
› Maximize the role of the ICT industry on all levels
crystal clear objectives to follow. According to
locally, regionally and internationally.
these objectives, CIT seeks to:
› Provide services to the FEI and its members:
› Promote Egyptian enterprises and competitiveness
in the global marketplace. • Provide technical assistance and consultation on
the use of advanced technology and information
› Improve access of local firms to knowledge on best
within the FEI and its Chambers.
practice.
• Provide technical assistance and consultation
› Build bridges between the business and research
to FEI members on the use of Information
communities.
Technology within their establishments.
› Improve managerial and professional capabilities
of Egyptian companies.
› Create new channels for attracting foreign direct
ENTITIES AT A GLANCE 25

28. ITEC
ITEC is a non-government and non-profit based › To conduct inward and outward commercial
organization established in Cairo, Egypt. It was delegations to and from Egypt.
founded in 2008 by Dr Mohamed Reda. ITEC’s key
› To work in alignment with similar organizations
objective is to enhance and develop collaboration
within international markets to encourage bilateral
between Egyptian and multinational companies in
business relations.
the ICT sector. In addition to ITEC’s provided Core
objective, ITEC pursues communal objectives such as › To persuade and aid international organizations
reducing unemployment, improving social standards to use Egypt as a Mediterranean Origin to Europe
and the development of environmental awareness. as well as a centre to African and Middle Eastern
business.
» ITEC Services:
ITEC launched a business collaboration model which
positions Egypt as a potential hub and gateway for › Provides financial support to encourage and
the Mediterranean region and Africa in Business enhance bilateral trade
Process Outsourcing (BPO). ITEC promotes business
› Obtains funding from the government and
alliances between Egyptian and international players.
multinational organizations
It endorses their entering into third markets, through
utilizing the state-of-the-art technology, different › Participates in government long-term and
services and skilled work force available in Egypt. short-term strategies
ITEC allows international companies to benefit from
Egypt’s relations with Arab, Gulf and African markets. › Creates sustainable profit and business models
In addition, they can make use of Egypt’s free-trade for its members
agreements with neighboring countries, which will › Conducts inward and outward trade missions
facilitate business commencement in new regions.
› Offers its member companies strategic
» ITEC’s Objectives: guidance and business leads
› To become a known focal point to nay international › Offers capacity-building for members
organization that wishes to conduct business in or
with Egyptian IT companies. › Provides international market research and
presence
› To encourage direct and indirect foreign
investments in Egypt with Egyptian IT companies. › Offers members a footprint in the most active
world markets
26 ENTITIES AT A GLANCE

29. ELABS
» Background utilizing innovative & collective distribution channels,
common resources, synergies and economies of scale.
e-Learning and Business Solutions (eLABs) was
eLABs aspires to contribute to the advancement of
established, as an Egyptian NGO early 2003, as an
the ICT industry and the process of social, cultural and
initiative of a group of distinguished e-Learning
economic development in Egypt and the Middle East
content & system development firms. eLABs’
region.
founders, some of which have more than a two-
decade experience in educational and multimedia » Mission
software development, as well as general IT solutions,
eLABs exits simply to serve its members and
shared a unified vision that makes it necessary to
help them attain growth, profitability and global
focus collective efforts, in order to attain the critical
competitiveness. eLABs also aims at developing the
mass required to enable member companies to enjoy
industry, improving quality standards, providing a
economies of scale, while maintaining individuality
better service to customers and the community at
and independence. Building on the creative, technical
large.
and business experience and resources of its members
and the synergies that can be achieved, eLABs is » Objective
capable to serve its members, develop collective &
› Establishing Industry Quality Standards;
innovative distribution channels, undertake national
large-scale e-Learning projects, which cannot be › Creating new business opportunities for members
targeted by individual member companies and help locally, regionally and internationally;
such members to exploit regional opportunities
› Helping to modernize the business practices as
and meet global challenges. eLABs philosophy in
a part of the cultural and social development
“compete and cooperate” ensures that industry quality
required for the region to meet global challenges;
standards and economies of scale can be attained yet
giving the consumer the freedom of choice between › Developing innovative and collective distribution
competing offerings. systems locally and regionally to help members
grow their sales and exports;
» Vision
› Achieving collective cooperation between member
eLABs aims at becoming the leading ICT Business
companies enabling them to undertake large scale
Representative Organization (BRO) in the region
ICT projects locally and regionally.large scale ICT
of the Middle East, through enabling its member
projects locally and regionally.
companies upgrade and grow their businesses
ENTITIES AT A GLANCE 27

30. INDEX OF ICT COMPANIES By Main Category
s/
s
ice
on
s
erv
ces ati
ice
rcin e
ou edg
erv &
rvi pplic
gS
s
erv
ces s/
em
nt cts
ice
g S n,
/Se ion
uts wl
sig
rS
ion yst
u
s
cts al A
s O Kno
op rod
cts cat
ice
nte
ee De
rat s & S
rvi
erv
du ion
pli
vel e P
/Se
ces &
Ce
gin ling,
me
rin
Pro Ap
Int ution
Pro ess
dS
Pro ernat
De twar
ct
nt
de
sin
cal
nta
ste
nte
du
eg
Mo
f
l
Int
Bu
So
So
Lo
Ho
Co
Co
En
# Company
Advanced Computer
1
Technology ACT
2 Alfa Electronics
Alpha Group Misr Information
3
Systems
4 ARK Development
5 ASGATech Ltd.
6 Back & Front
7 Cairo Software Services (CSS)
8 CIHOST
9 CIT Point
10 CompuMedical
11 Comsys Software S.A.E
12 Connect Professional Services
13 Connectme TV
14 DotMap
Egypt for Information
15
Dissemination
16 Egypt Network
Egyptian Software
17
Development
18 Egypto Soft
19 EgyptSat
20 eKnowledge
21 Entelaq Solutions
22 ESRI Northeast Africa
23 Etisal International
Global Expertise for
24
Telecommunication (Glextel)
25 Global Impact
28 INDEX CLASS OF ICT COMPANIES l By Main Category

31. ing
tur
t.)
Dis
fac
ns
s
rs l
tio
ist. uct
Ce loba
&
nu
ces
les
ica
Ma
& D rod
nte
ort l & G
rvi
(Sa
un
)
ly &
les e P
Se
mm
g
are
Su iona
ltin
(Sa twar
ng
mb
rit y
rdw
eco
nsu
ini
g
se
pp
cu
f
So
Re
Tra
Tel
Ha
As
Co
Se
# Company
Advanced Computer
1
Technology ACT
2 Alfa Electronics
Alpha Group Misr Information
3
Systems
4 ARK Development
5 ASGATech Ltd.
6 Back & Front
7 Cairo Software Services (CSS)
8 CIHOST
9 CIT Point
10 CompuMedical
11 Comsys Software S.A.E
12 Connect Professional Services
13 Connectme TV
14 DotMap
Egypt for Information
15
Dissemination
16 Egypt Network
Egyptian Software
17
Development
18 Egypto Soft
19 EgyptSat
20 eKnowledge
21 Entelaq Solutions
22 ESRI Northeast Africa
23 Etisal International
Global Expertise for
24
Telecommunication (Glextel)
25 Global Impact
INDEX CLASS OF ICT COMPANIES l By Main Category 29

32. INDEX OF ICT COMPANIES By Main Category
s/
s
ice
on
s
erv
ces ati
ice
rcin e
ou edg
erv &
rvi pplic
gS
s
erv
ces s/
em
nt cts
ice
g S n,
/Se ion
uts wl
sig
rS
ion yst
u
s
cts al A
s O Kno
op rod
cts cat
ice
nte
ee De
rat s & S
rvi
erv
du ion
pli
vel e P
/Se
ces &
Ce
gin ling,
me
rin
Pro Ap
Int ution
Pro ess
dS
Pro ernat
De twar
ct
nt
de
sin
cal
nta
ste
nte
du
eg
Mo
f
l
Int
Bu
So
So
Lo
Ho
Co
Co
En
# Company
26 GlobeSoft
27 GNSE Group
28 Human IT Solutions
Information and
29 Communication Technology
(ICT)
30 Information Dynamix
31 InfoSystTech IST
Intelligent Marketing
32
Consultant - IMC
33 IT Synergy
34 KADI Arabia
Mega Media Creative
35
Development
36 MIS
37 National Technology
38 Netsignature
39 NetWave Information Systems
40 PROACTIVESOFT
41 Raya Holding
42 Raya International Systems
43 Raya Software
44 Sigma IT
45 Silicon 21
46 SilverKey Technologies
47 Soft Kinetics
48 SoftLock
49 Teletech
50 United OFOQ
30 INDEX CLASS OF ICT COMPANIES l By Main Category