SlideShare ist ein Scribd-Unternehmen logo

Social media and your organization

•
•
IT Service and Support
IT Service and Support

Presented by

Technologie
1 von 24
Downloaden Sie, um offline zu lesen
Social Media and Your Organization Phil Gerbyshak Make IT Great Institute
#motown0810 Official hashtag of today’s event for those of you live tweeting
Photo credit: http://www.flickr.com/photos/sagindie/392416159/
Only Reason Social Media Matters Is…
Reasons why • Customers are choosing to interact the way THEY want to interact – And they are wanting to use social media more and more • Fastest Growing Audience on Social Media – 55 – 65 year olds • Not a sales tool but a relationship tool – Research + time + relationship = customer
http://freestevenslater.com/
Social media helps customer service
#tutusfortanner
Fired for Facebook and Twitter?
What can you do?
Exercise: • We are all in the same company, working for HDI Motown • Next month we have a CIO roundtable • How can we use social media to get the word out?
Connect with Phil • phil@philgerbyshak.com • http://philgerbyshak.com • http://www.linkedin.com/in/ philgerb • http://facebook.com/philger b • http://twitter.com/philgerb
Photo credits • Brick wall: http://www.flickr.com/photos/vizzzual-dot- com/2226095398/sizes/o/in/photostream/ • Scott and Tanner: http://www.theglobeandmail.com/news/technology/trending-tech/5- social-media-lessons-for-air-canada/article1664281/ • Crowd: http://www.flickr.com/photos/crsan/3697785107/ • Filling cabinets: http://www.flickr.com/photos/themacinator/3499579760/ • Donald Trump: http://en.wikipedia.org/wiki/File:Donald_Trump.jpg

Empfohlen

Using social media for job hunting
Using social media for job huntingUsing social media for job hunting
Using social media for job huntingTom Mason
 
Social Media Policy Development and HR Issues
Social Media Policy Development and HR IssuesSocial Media Policy Development and HR Issues
Social Media Policy Development and HR IssuesIdentity
 
CCA eLearning Presentation 2 How to use social media for marketing and networ...
CCA eLearning Presentation 2 How to use social media for marketing and networ...CCA eLearning Presentation 2 How to use social media for marketing and networ...
CCA eLearning Presentation 2 How to use social media for marketing and networ...Yum Studio
 
Social Media and Business - 10 things to get you started
Social Media and Business - 10 things to get you startedSocial Media and Business - 10 things to get you started
Social Media and Business - 10 things to get you startedChristian Brosstad
 
Crain's Salute to Entrepreneurs Event Presentation
Crain's Salute to Entrepreneurs Event PresentationCrain's Salute to Entrepreneurs Event Presentation
Crain's Salute to Entrepreneurs Event PresentationIdentity
 
Social Media Startup Guide
Social Media Startup GuideSocial Media Startup Guide
Social Media Startup GuideTimothy Fisher
 
Social Media Hr Advantage Preso V2
Social Media Hr Advantage Preso V2Social Media Hr Advantage Preso V2
Social Media Hr Advantage Preso V2Identity
 
Social Media Strategy Presentation for McKenna Associates
Social Media Strategy Presentation for McKenna AssociatesSocial Media Strategy Presentation for McKenna Associates
Social Media Strategy Presentation for McKenna AssociatesIdentity
 

Empfohlen

Using social media for job hunting
Using social media for job huntingUsing social media for job hunting
Using social media for job huntingTom Mason
 
Social Media Policy Development and HR Issues
Social Media Policy Development and HR IssuesSocial Media Policy Development and HR Issues
Social Media Policy Development and HR IssuesIdentity
 
CCA eLearning Presentation 2 How to use social media for marketing and networ...
CCA eLearning Presentation 2 How to use social media for marketing and networ...CCA eLearning Presentation 2 How to use social media for marketing and networ...
CCA eLearning Presentation 2 How to use social media for marketing and networ...Yum Studio
 
Social Media and Business - 10 things to get you started
Social Media and Business - 10 things to get you startedSocial Media and Business - 10 things to get you started
Social Media and Business - 10 things to get you startedChristian Brosstad
 
Crain's Salute to Entrepreneurs Event Presentation
Crain's Salute to Entrepreneurs Event PresentationCrain's Salute to Entrepreneurs Event Presentation
Crain's Salute to Entrepreneurs Event PresentationIdentity
 
Social Media Startup Guide
Social Media Startup GuideSocial Media Startup Guide
Social Media Startup GuideTimothy Fisher
 
Social Media Hr Advantage Preso V2
Social Media Hr Advantage Preso V2Social Media Hr Advantage Preso V2
Social Media Hr Advantage Preso V2Identity
 
Social Media Strategy Presentation for McKenna Associates
Social Media Strategy Presentation for McKenna AssociatesSocial Media Strategy Presentation for McKenna Associates
Social Media Strategy Presentation for McKenna AssociatesIdentity
 
South Carolina Association of Christian Schools presentation of social media
South Carolina Association of Christian Schools presentation of social mediaSouth Carolina Association of Christian Schools presentation of social media
South Carolina Association of Christian Schools presentation of social mediaJohn Roland, MDiv, MBA
 
Making Sense Of Social Media General Presentation
Making Sense Of Social Media General PresentationMaking Sense Of Social Media General Presentation
Making Sense Of Social Media General PresentationTyson Goodridge
 
How to Think Like a Social Media Cowboy
How to Think Like a Social Media CowboyHow to Think Like a Social Media Cowboy
How to Think Like a Social Media CowboyBrandon Chesnutt
 
TUESDAY. Proactive Communications: The Power of Social Media.
TUESDAY. Proactive Communications: The Power of Social Media. TUESDAY. Proactive Communications: The Power of Social Media.
TUESDAY. Proactive Communications: The Power of Social Media. Youth Business International
 
Social Media for "The Eye and the Chip"
Social Media for "The Eye and the Chip" Social Media for "The Eye and the Chip"
Social Media for "The Eye and the Chip" Brenda Meller
 
Social Media for HR
Social Media for HRSocial Media for HR
Social Media for HRIdentity
 
Embracing Social Media Part 2
Embracing Social Media Part 2Embracing Social Media Part 2
Embracing Social Media Part 2ACHIEVA
 
Intro to Social Media for Nonprofits
Intro to Social Media for NonprofitsIntro to Social Media for Nonprofits
Intro to Social Media for NonprofitsClaire Sale
 
Social Networking 101
Social Networking 101Social Networking 101
Social Networking 101University of Arkansas-Fort Smith
 
Associations and social media
Associations and social mediaAssociations and social media
Associations and social mediaSarah Stewart
 
ENT3976 - Visual Resume - Martin Schaub
ENT3976 - Visual Resume - Martin SchaubENT3976 - Visual Resume - Martin Schaub
ENT3976 - Visual Resume - Martin SchaubMartinSchaub
 
Social Media for Small Business - those you know and those you don't
Social Media for Small Business - those you know and those you don'tSocial Media for Small Business - those you know and those you don't
Social Media for Small Business - those you know and those you don'tDave Cormier
 
Social Media Listening for Nonprofits
Social Media Listening for NonprofitsSocial Media Listening for Nonprofits
Social Media Listening for NonprofitsChad Norman
 
Introduction to Social Media B2B with Food Service Examples
Introduction to Social Media B2B with Food Service ExamplesIntroduction to Social Media B2B with Food Service Examples
Introduction to Social Media B2B with Food Service ExamplesJeffrey L. Cohen
 
Social Media for Small-Medium Businesses
Social Media for Small-Medium BusinessesSocial Media for Small-Medium Businesses
Social Media for Small-Medium BusinessesGerry Kirk
 
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
10 Simple Ways to Build Your Nonprofit Email List Using Digital ToolsJulia Campbell
 
Building Great Relationships, by Brian Cauble
Building Great Relationships, by Brian CaubleBuilding Great Relationships, by Brian Cauble
Building Great Relationships, by Brian CaubleAlabama Social Media Association
 
Think ITSM presents: Service Desk Respect and Improvement Catalysts
Think ITSM presents: Service Desk Respect and Improvement CatalystsThink ITSM presents: Service Desk Respect and Improvement Catalysts
Think ITSM presents: Service Desk Respect and Improvement CatalystsIT Service and Support
 
Mar2007 Avoiding Hiring Mistakes Updated
Mar2007 Avoiding Hiring Mistakes UpdatedMar2007 Avoiding Hiring Mistakes Updated
Mar2007 Avoiding Hiring Mistakes UpdatedIT Service and Support
 
Social Networking One Year later
Social Networking One Year laterSocial Networking One Year later
Social Networking One Year laterIT Service and Support
 
Sept2007 Hdi Exec Panel2007
Sept2007 Hdi Exec Panel2007Sept2007 Hdi Exec Panel2007
Sept2007 Hdi Exec Panel2007IT Service and Support
 
Apr 2008 Making Connections
Apr 2008 Making ConnectionsApr 2008 Making Connections
Apr 2008 Making ConnectionsIT Service and Support
 

Weitere ähnliche Inhalte

Was ist angesagt?

South Carolina Association of Christian Schools presentation of social media
South Carolina Association of Christian Schools presentation of social mediaSouth Carolina Association of Christian Schools presentation of social media
South Carolina Association of Christian Schools presentation of social mediaJohn Roland, MDiv, MBA
 
Making Sense Of Social Media General Presentation
Making Sense Of Social Media General PresentationMaking Sense Of Social Media General Presentation
Making Sense Of Social Media General PresentationTyson Goodridge
 
How to Think Like a Social Media Cowboy
How to Think Like a Social Media CowboyHow to Think Like a Social Media Cowboy
How to Think Like a Social Media CowboyBrandon Chesnutt
 
TUESDAY. Proactive Communications: The Power of Social Media.
TUESDAY. Proactive Communications: The Power of Social Media. TUESDAY. Proactive Communications: The Power of Social Media.
TUESDAY. Proactive Communications: The Power of Social Media. Youth Business International
 
Social Media for "The Eye and the Chip"
Social Media for "The Eye and the Chip" Social Media for "The Eye and the Chip"
Social Media for "The Eye and the Chip" Brenda Meller
 
Social Media for HR
Social Media for HRSocial Media for HR
Social Media for HRIdentity
 
Embracing Social Media Part 2
Embracing Social Media Part 2Embracing Social Media Part 2
Embracing Social Media Part 2ACHIEVA
 
Intro to Social Media for Nonprofits
Intro to Social Media for NonprofitsIntro to Social Media for Nonprofits
Intro to Social Media for NonprofitsClaire Sale
 
Associations and social media
Associations and social mediaAssociations and social media
Associations and social mediaSarah Stewart
 
ENT3976 - Visual Resume - Martin Schaub
ENT3976 - Visual Resume - Martin SchaubENT3976 - Visual Resume - Martin Schaub
ENT3976 - Visual Resume - Martin SchaubMartinSchaub
 
Social Media for Small Business - those you know and those you don't
Social Media for Small Business - those you know and those you don'tSocial Media for Small Business - those you know and those you don't
Social Media for Small Business - those you know and those you don'tDave Cormier
 
Social Media Listening for Nonprofits
Social Media Listening for NonprofitsSocial Media Listening for Nonprofits
Social Media Listening for NonprofitsChad Norman
 
Introduction to Social Media B2B with Food Service Examples
Introduction to Social Media B2B with Food Service ExamplesIntroduction to Social Media B2B with Food Service Examples
Introduction to Social Media B2B with Food Service ExamplesJeffrey L. Cohen
 
Social Media for Small-Medium Businesses
Social Media for Small-Medium BusinessesSocial Media for Small-Medium Businesses
Social Media for Small-Medium BusinessesGerry Kirk
 
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
10 Simple Ways to Build Your Nonprofit Email List Using Digital ToolsJulia Campbell
 

Was ist angesagt? (17)

South Carolina Association of Christian Schools presentation of social media
South Carolina Association of Christian Schools presentation of social mediaSouth Carolina Association of Christian Schools presentation of social media
South Carolina Association of Christian Schools presentation of social media
 
Making Sense Of Social Media General Presentation
Making Sense Of Social Media General PresentationMaking Sense Of Social Media General Presentation
Making Sense Of Social Media General Presentation
 
How to Think Like a Social Media Cowboy
How to Think Like a Social Media CowboyHow to Think Like a Social Media Cowboy
How to Think Like a Social Media Cowboy
 
TUESDAY. Proactive Communications: The Power of Social Media.
TUESDAY. Proactive Communications: The Power of Social Media. TUESDAY. Proactive Communications: The Power of Social Media.
TUESDAY. Proactive Communications: The Power of Social Media.
 
Social Media for "The Eye and the Chip"
Social Media for "The Eye and the Chip" Social Media for "The Eye and the Chip"
Social Media for "The Eye and the Chip"
 
Social Media for HR
Social Media for HRSocial Media for HR
Social Media for HR
 
Embracing Social Media Part 2
Embracing Social Media Part 2Embracing Social Media Part 2
Embracing Social Media Part 2
 
Intro to Social Media for Nonprofits
Intro to Social Media for NonprofitsIntro to Social Media for Nonprofits
Intro to Social Media for Nonprofits
 
Social Networking 101
Social Networking 101Social Networking 101
Social Networking 101
 
Associations and social media
Associations and social mediaAssociations and social media
Associations and social media
 
ENT3976 - Visual Resume - Martin Schaub
ENT3976 - Visual Resume - Martin SchaubENT3976 - Visual Resume - Martin Schaub
ENT3976 - Visual Resume - Martin Schaub
 
Social Media for Small Business - those you know and those you don't
Social Media for Small Business - those you know and those you don'tSocial Media for Small Business - those you know and those you don't
Social Media for Small Business - those you know and those you don't
 
Social Media Listening for Nonprofits
Social Media Listening for NonprofitsSocial Media Listening for Nonprofits
Social Media Listening for Nonprofits
 
Introduction to Social Media B2B with Food Service Examples
Introduction to Social Media B2B with Food Service ExamplesIntroduction to Social Media B2B with Food Service Examples
Introduction to Social Media B2B with Food Service Examples
 
Social Media for Small-Medium Businesses
Social Media for Small-Medium BusinessesSocial Media for Small-Medium Businesses
Social Media for Small-Medium Businesses
 
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
10 Simple Ways to Build Your Nonprofit Email List Using Digital Tools
 
Building Great Relationships, by Brian Cauble
Building Great Relationships, by Brian CaubleBuilding Great Relationships, by Brian Cauble
Building Great Relationships, by Brian Cauble
 

Andere mochten auch

Think ITSM presents: Service Desk Respect and Improvement Catalysts
Think ITSM presents: Service Desk Respect and Improvement CatalystsThink ITSM presents: Service Desk Respect and Improvement Catalysts
Think ITSM presents: Service Desk Respect and Improvement CatalystsIT Service and Support
 
Mar2007 Avoiding Hiring Mistakes Updated
Mar2007 Avoiding Hiring Mistakes UpdatedMar2007 Avoiding Hiring Mistakes Updated
Mar2007 Avoiding Hiring Mistakes UpdatedIT Service and Support
 

Andere mochten auch (8)

Think ITSM presents: Service Desk Respect and Improvement Catalysts
Think ITSM presents: Service Desk Respect and Improvement CatalystsThink ITSM presents: Service Desk Respect and Improvement Catalysts
Think ITSM presents: Service Desk Respect and Improvement Catalysts
 
Mar2007 Avoiding Hiring Mistakes Updated
Mar2007 Avoiding Hiring Mistakes UpdatedMar2007 Avoiding Hiring Mistakes Updated
Mar2007 Avoiding Hiring Mistakes Updated
 
Social Networking One Year later
Social Networking One Year laterSocial Networking One Year later
Social Networking One Year later
 
Sept2007 Hdi Exec Panel2007
Sept2007 Hdi Exec Panel2007Sept2007 Hdi Exec Panel2007
Sept2007 Hdi Exec Panel2007
 
Apr 2008 Making Connections
Apr 2008 Making ConnectionsApr 2008 Making Connections
Apr 2008 Making Connections
 
June2008 Hdi Quality Presentation
June2008 Hdi Quality PresentationJune2008 Hdi Quality Presentation
June2008 Hdi Quality Presentation
 
Sept2009 HDI Motown Exec Panel
Sept2009 HDI Motown Exec PanelSept2009 HDI Motown Exec Panel
Sept2009 HDI Motown Exec Panel
 
April2007 Knowledge Mgmt
April2007 Knowledge MgmtApril2007 Knowledge Mgmt
April2007 Knowledge Mgmt
 

Ähnlich wie Social media and your organization

25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...
25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...
25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...Andy Huston
 
Using Twitter for Marketing and Outreach Workshop
Using Twitter for Marketing and Outreach WorkshopUsing Twitter for Marketing and Outreach Workshop
Using Twitter for Marketing and Outreach WorkshopALATechSource
 
Social Media: Build and Own Your Online Identity
Social Media: Build and Own Your Online IdentitySocial Media: Build and Own Your Online Identity
Social Media: Build and Own Your Online IdentityMelanie Parlette-Stewart
 
Using twitter for marketing and outreach
Using twitter for marketing and outreachUsing twitter for marketing and outreach
Using twitter for marketing and outreachALATechSource
 
Using Twitter For Marketing And Outreach
Using Twitter For Marketing And OutreachUsing Twitter For Marketing And Outreach
Using Twitter For Marketing And OutreachAndy Burkhardt
 
Social Media for Fun and Profit
Social Media for Fun and ProfitSocial Media for Fun and Profit
Social Media for Fun and ProfitChas Grundy
 
Intersection Between Social Media and Fundraising 10/25/11
Intersection Between Social Media and Fundraising 10/25/11Intersection Between Social Media and Fundraising 10/25/11
Intersection Between Social Media and Fundraising 10/25/11Dawn Crawford
 
Marketing using social media
Marketing using social mediaMarketing using social media
Marketing using social mediaMark Walker
 
Developing your social media culture
Developing your social media cultureDeveloping your social media culture
Developing your social media cultureHelen Mitchell
 
Social Media and Social Learning for Learning Professionals - #A2ASTD
Social Media and Social Learning for Learning Professionals - #A2ASTDSocial Media and Social Learning for Learning Professionals - #A2ASTD
Social Media and Social Learning for Learning Professionals - #A2ASTDDavid Kelly
 
Does Your Business Need Social Media
Does Your Business Need Social MediaDoes Your Business Need Social Media
Does Your Business Need Social MediaHall_
 
Does Your Business Need to be Using Social Media
Does Your Business Need to be Using Social MediaDoes Your Business Need to be Using Social Media
Does Your Business Need to be Using Social MediaHall Internet Marketing
 
Social Media and Social Learning for Learning Professionals
Social Media and Social Learning for Learning ProfessionalsSocial Media and Social Learning for Learning Professionals
Social Media and Social Learning for Learning ProfessionalsDavid Kelly
 
Facebook for Business - Amy Neumann Tri-C 2015
Facebook for Business - Amy Neumann Tri-C 2015Facebook for Business - Amy Neumann Tri-C 2015
Facebook for Business - Amy Neumann Tri-C 2015Resourceful Nonprofit
 
Understanding Social Media Spring 2014
Understanding Social Media Spring 2014Understanding Social Media Spring 2014
Understanding Social Media Spring 2014Yadira Galindo
 
Indiana minority health Coalition June 2013
Indiana minority health Coalition June 2013Indiana minority health Coalition June 2013
Indiana minority health Coalition June 2013Eric Anderson
 
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...VolunteerMatch
 

Ähnlich wie Social media and your organization (20)

Social for big brands
Social for big brandsSocial for big brands
Social for big brands
 
25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...
25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...
25 Ways To Get Traffic To Your Website - Center for Nonprofit Success - Socia...
 
NPower Social Media Session
NPower Social Media SessionNPower Social Media Session
NPower Social Media Session
 
Using Twitter for Marketing and Outreach Workshop
Using Twitter for Marketing and Outreach WorkshopUsing Twitter for Marketing and Outreach Workshop
Using Twitter for Marketing and Outreach Workshop
 
Social Media: Build and Own Your Online Identity
Social Media: Build and Own Your Online IdentitySocial Media: Build and Own Your Online Identity
Social Media: Build and Own Your Online Identity
 
Using twitter for marketing and outreach
Using twitter for marketing and outreachUsing twitter for marketing and outreach
Using twitter for marketing and outreach
 
Using Twitter For Marketing And Outreach
Using Twitter For Marketing And OutreachUsing Twitter For Marketing And Outreach
Using Twitter For Marketing And Outreach
 
Social Media for Fun and Profit
Social Media for Fun and ProfitSocial Media for Fun and Profit
Social Media for Fun and Profit
 
Intersection Between Social Media and Fundraising 10/25/11
Intersection Between Social Media and Fundraising 10/25/11Intersection Between Social Media and Fundraising 10/25/11
Intersection Between Social Media and Fundraising 10/25/11
 
Marketing using social media
Marketing using social mediaMarketing using social media
Marketing using social media
 
Developing your social media culture
Developing your social media cultureDeveloping your social media culture
Developing your social media culture
 
Social Media and Social Learning for Learning Professionals - #A2ASTD
Social Media and Social Learning for Learning Professionals - #A2ASTDSocial Media and Social Learning for Learning Professionals - #A2ASTD
Social Media and Social Learning for Learning Professionals - #A2ASTD
 
Bsm wk iii_fall2013
Bsm wk iii_fall2013Bsm wk iii_fall2013
Bsm wk iii_fall2013
 
Does Your Business Need Social Media
Does Your Business Need Social MediaDoes Your Business Need Social Media
Does Your Business Need Social Media
 
Does Your Business Need to be Using Social Media
Does Your Business Need to be Using Social MediaDoes Your Business Need to be Using Social Media
Does Your Business Need to be Using Social Media
 
Social Media and Social Learning for Learning Professionals
Social Media and Social Learning for Learning ProfessionalsSocial Media and Social Learning for Learning Professionals
Social Media and Social Learning for Learning Professionals
 
Facebook for Business - Amy Neumann Tri-C 2015
Facebook for Business - Amy Neumann Tri-C 2015Facebook for Business - Amy Neumann Tri-C 2015
Facebook for Business - Amy Neumann Tri-C 2015
 
Understanding Social Media Spring 2014
Understanding Social Media Spring 2014Understanding Social Media Spring 2014
Understanding Social Media Spring 2014
 
Indiana minority health Coalition June 2013
Indiana minority health Coalition June 2013Indiana minority health Coalition June 2013
Indiana minority health Coalition June 2013
 
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...
 

Mehr von IT Service and Support

Knowledge Management Best Practices within Service Management
Knowledge Management Best Practices within Service ManagementKnowledge Management Best Practices within Service Management
Knowledge Management Best Practices within Service ManagementIT Service and Support
 
Stefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service DeskStefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service DeskIT Service and Support
 
Waking up from a service sourcing nightmare
Waking up from a service sourcing nightmareWaking up from a service sourcing nightmare
Waking up from a service sourcing nightmareIT Service and Support
 
Making case for a virtual support center
Making case for a virtual support centerMaking case for a virtual support center
Making case for a virtual support centerIT Service and Support
 
Thin Client Computing In The Steady State
Thin Client Computing In The Steady StateThin Client Computing In The Steady State
Thin Client Computing In The Steady StateIT Service and Support
 
It Services And Service Catalog(ITIL V3)
It Services And Service Catalog(ITIL V3)It Services And Service Catalog(ITIL V3)
It Services And Service Catalog(ITIL V3)IT Service and Support
 
July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...
July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...
July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...IT Service and Support
 
March 2009 - Reducing Incidents: 3-2-1-0 Approach
March 2009 - Reducing Incidents: 3-2-1-0 ApproachMarch 2009 - Reducing Incidents: 3-2-1-0 Approach
March 2009 - Reducing Incidents: 3-2-1-0 ApproachIT Service and Support
 
HDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.E
HDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.EHDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.E
HDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.EIT Service and Support
 
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCOOctober 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCOIT Service and Support
 
October 2008 - Synergizing The Generations Discussion
October 2008 - Synergizing The Generations DiscussionOctober 2008 - Synergizing The Generations Discussion
October 2008 - Synergizing The Generations DiscussionIT Service and Support
 
Jan2008 Proactive Contact Management Strategies Motown 1 9 07
Jan2008 Proactive Contact Management Strategies Motown 1 9 07Jan2008 Proactive Contact Management Strategies Motown 1 9 07
Jan2008 Proactive Contact Management Strategies Motown 1 9 07IT Service and Support
 

Mehr von IT Service and Support (20)

Knowledge Management Best Practices within Service Management
Knowledge Management Best Practices within Service ManagementKnowledge Management Best Practices within Service Management
Knowledge Management Best Practices within Service Management
 
Working alone can get you in trouble
Working alone can get you in troubleWorking alone can get you in trouble
Working alone can get you in trouble
 
Stefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service DeskStefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service Desk
 
Driving customer satisfaction v2
Driving customer satisfaction v2Driving customer satisfaction v2
Driving customer satisfaction v2
 
Waking up from a service sourcing nightmare
Waking up from a service sourcing nightmareWaking up from a service sourcing nightmare
Waking up from a service sourcing nightmare
 
Becoming a service industry rockstar
Becoming a service industry rockstarBecoming a service industry rockstar
Becoming a service industry rockstar
 
Making case for a virtual support center
Making case for a virtual support centerMaking case for a virtual support center
Making case for a virtual support center
 
The value of SAAS for ITSM
The value of SAAS for ITSM The value of SAAS for ITSM
The value of SAAS for ITSM
 
Kcs overview for detroit 2010
Kcs overview for detroit 2010Kcs overview for detroit 2010
Kcs overview for detroit 2010
 
Thin Client Computing In The Steady State
Thin Client Computing In The Steady StateThin Client Computing In The Steady State
Thin Client Computing In The Steady State
 
Strategic Desktop Virtualization
Strategic Desktop VirtualizationStrategic Desktop Virtualization
Strategic Desktop Virtualization
 
It Services And Service Catalog(ITIL V3)
It Services And Service Catalog(ITIL V3)It Services And Service Catalog(ITIL V3)
It Services And Service Catalog(ITIL V3)
 
Help Desk Manager’s Crash Course
Help Desk Manager’s Crash CourseHelp Desk Manager’s Crash Course
Help Desk Manager’s Crash Course
 
July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...
July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...
July 09 - Finding the Right Candidates and Securing a Job in a Tough Economic...
 
March 2009 - Reducing Incidents: 3-2-1-0 Approach
March 2009 - Reducing Incidents: 3-2-1-0 ApproachMarch 2009 - Reducing Incidents: 3-2-1-0 Approach
March 2009 - Reducing Incidents: 3-2-1-0 Approach
 
HDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.E
HDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.EHDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.E
HDI Motown February 2009 - Virtual Remote Support S.I.M.P.L.E
 
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCOOctober 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
 
October 2008 - Synergizing The Generations Discussion
October 2008 - Synergizing The Generations DiscussionOctober 2008 - Synergizing The Generations Discussion
October 2008 - Synergizing The Generations Discussion
 
November 2008 - Virtual Help Desk
November 2008 - Virtual Help DeskNovember 2008 - Virtual Help Desk
November 2008 - Virtual Help Desk
 
Jan2008 Proactive Contact Management Strategies Motown 1 9 07
Jan2008 Proactive Contact Management Strategies Motown 1 9 07Jan2008 Proactive Contact Management Strategies Motown 1 9 07
Jan2008 Proactive Contact Management Strategies Motown 1 9 07
 

Kürzlich hochgeladen

Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxLoriGlavin3
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Mattias Andersson
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubKalema Edgar
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsRizwan Syed
 
SAP Build Work Zone - Overview L2-L3.pptx
SAP Build Work Zone - Overview L2-L3.pptxSAP Build Work Zone - Overview L2-L3.pptx
SAP Build Work Zone - Overview L2-L3.pptxNavinnSomaal
 
Vertex AI Gemini Prompt Engineering Tips
Vertex AI Gemini Prompt Engineering TipsVertex AI Gemini Prompt Engineering Tips
Vertex AI Gemini Prompt Engineering TipsMiki Katsuragi
 
"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii SoldatenkoFwdays
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningLars Bell
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLScyllaDB
 
Commit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easyCommit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easyAlfredo García Lavilla
 
Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)
Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)
Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)Mark Simos
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc
 
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks..."LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...Fwdays
 
WordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your BrandWordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your Brandgvaughan
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek SchlawackFwdays
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Scott Keck-Warren
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
Connect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck PresentationConnect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck PresentationSlibray Presentation
 

Kürzlich hochgeladen (20)

Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding Club
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL Certs
 
SAP Build Work Zone - Overview L2-L3.pptx
SAP Build Work Zone - Overview L2-L3.pptxSAP Build Work Zone - Overview L2-L3.pptx
SAP Build Work Zone - Overview L2-L3.pptx
 
Vertex AI Gemini Prompt Engineering Tips
Vertex AI Gemini Prompt Engineering TipsVertex AI Gemini Prompt Engineering Tips
Vertex AI Gemini Prompt Engineering Tips
 
"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine Tuning
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQL
 
Commit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easyCommit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easy
 
Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)
Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)
Tampa BSides - Chef's Tour of Microsoft Security Adoption Framework (SAF)
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
 
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks..."LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...
 
WordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your BrandWordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your Brand
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
Connect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck PresentationConnect Wave/ connectwave Pitch Deck Presentation
Connect Wave/ connectwave Pitch Deck Presentation
 

Social media and your organization

  • 1. Social Media and Your Organization Phil Gerbyshak Make IT Great Institute
  • 2. #motown0810 Official hashtag of today’s event for those of you live tweeting
  • 4. Only Reason Social Media Matters Is…
  • 5. Reasons why • Customers are choosing to interact the way THEY want to interact – And they are wanting to use social media more and more • Fastest Growing Audience on Social Media – 55 – 65 year olds • Not a sales tool but a relationship tool – Research + time + relationship = customer
  • 6.
  • 7.
  • 8.
  • 10. Social media helps customer service
  • 11.
  • 13. Fired for Facebook and Twitter?
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 21.
  • 22. Exercise: • We are all in the same company, working for HDI Motown • Next month we have a CIO roundtable • How can we use social media to get the word out?
  • 23. Connect with Phil • phil@philgerbyshak.com • http://philgerbyshak.com • http://www.linkedin.com/in/ philgerb • http://facebook.com/philger b • http://twitter.com/philgerb
  • 24. Photo credits • Brick wall: http://www.flickr.com/photos/vizzzual-dot- com/2226095398/sizes/o/in/photostream/ • Scott and Tanner: http://www.theglobeandmail.com/news/technology/trending-tech/5- social-media-lessons-for-air-canada/article1664281/ • Crowd: http://www.flickr.com/photos/crsan/3697785107/ • Filling cabinets: http://www.flickr.com/photos/themacinator/3499579760/ • Donald Trump: http://en.wikipedia.org/wiki/File:Donald_Trump.jpg