HCLT Whitepaper: Multi- Tenancy on Private Cloud

Multi-Tenancy on Private Cloud

February 2012

Multi-Tenancy on Private Cloud | February 2012

TABLE OF CONTENTS

Abstract ............................................................................................. 3

Abbreviations .................................................................................... 4

Market Trends/Challenges ................................................................ 5

Traditional Service Delivery Model ................................................... 6

Limitations of the Traditional Model .................................................. 6

Multi-Tenancy – An Alternate Model ................................................. 7

Why Multi-Tenancy on Cloud? .......................................................... 7

Approaches of Multi-Tenancy ........................................................... 8

Choosing the right approach in Multi-Tenancy ............................... 10

Isolation-Based Multi-Tenancy on Cloud ........................................ 12

Multi-Tenancy on Cloud Using HCL CDMK .................................... 14

Highlights of HCL CDMK................................................................. 15

Conclusion....................................................................................... 17

References ...................................................................................... 18

Author Info ....................................................................................... 19

©2011 HCL Technologies, Ltd. Reproduction prohibited. This document is protected under copyright by the author. All rights reserved.


Abstract
Advances in cloud computing technology and changes in business
models create major paradigm shifts in the way software
applications are designed, built, and delivered to end users. The
concept of multi-tenancy is one of the key and direct derivatives of
cloud computing. Multi-tenancy is an architectural model that
optimizes resource sharing. The applications will be deployed and
delivered from a shared environment while providing sufficient levels
of isolation to the tenants and Quality of Service (QoS) throughout
the environment.
Like any other paradigm shift, a cloud-based delivery (SaaS) model
also comes with a new set of technical challenges.
This paper provides a technical overview on how to convert an
application traditionally hosted on-premise to a multi-tenant
environment and deliver through an SaaS model. This paper also
covers the challenges and benefits of moving this to a cloud
infrastructure.

3


Abbreviations

Sl. No. Acronyms Full form

1 ACL Access Control List

2 AD Active Directory

3 CDMK Cloud Deployment & Management Kit

4 IdP Identity Provider

5 ISV Independent Software Vendor

6 RBAC Role Based Access Control

7 SaaS Software-as-a-Service

8 SLA Service Level Agreement

9 vCD vCloud Director

10 VDI Virtual Desktop Infrastructure

11 VPN Virtual Private Network

4


Market Trends/Challenges
The advent of cloud computing boosted a new business model for
The traditional method of on- delivering software, which is generally termed SaaS (Software as a
premise hosting of Service). ISVs started realizing the necessity of transforming their
applications is changing. The traditional on-premise products to the new ―cloud‖ business model.
cloud provides an alternative Multi-tenancy is the fundamental design approach that essentially
for designing, building and improves the acceptability of SaaS applications.
delivering the software to end The idea of multi-tenancy, or many tenants sharing resources, is
users. fundamental to cloud computing. Isolation and service assurance
ISVs are understanding the are the key elements to be addressed.
necessity of transforming their Isolation ensures that the resources of existing tenants remain
product delivery to a new untouched, and the integrity of the applications, workloads, and data
model of ‘Cloud-Based SaaS.” remain uncompromised when the service provider provisions new
tenants. Each tenant may have access to different amounts of
network, computing, and storage resources in the shared virtual
environment. Tenants see only those resources allocated to them.
Service assurance ensures the availability and the consistency of
performance, independent of the existence of other tenants.
Various VMware products provide basic elements for constructing
the secured multi-tenancy environment. But the individual handling
of these disjointed products can result in:
 Higher ongoing operational costs and reduced ongoing
operational efficiency
 Increased complexity in service deployment and
configuration
 Complexity in providing policy-based authorization and
access control
 Inability to provide network security for server and desktop
systems
 Inconsistency in management of different levels of
infrastructures (server and desktops)
 Increase in overall complexity and IT overhead
These issues can be addressed by a unified application aware
management layer. The HCL Cloud Deployment and
Management Kit (CDMK) is designed to fill this gap. CDMK
provides an enterprise-class integrated unified interface for
managing the entire multi-tenant environment by leveraging the
various VMware components at various levels. CDMK provides a
centralized infrastructure management by integrating the virtual
server, desktops and on-premise stand-alone systems. The unified
network interface of CDMK integrates the network provisioning and
network security services.

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The focus of this paper is to explain the CDMK approach for
Multi-tenancy is the enabling an enterprise to successfully transform the traditional
mandatory requirement for service delivery model to an on-demand service delivery model with
an SaaS Model. minimal effort through hosting on a VMware-based private cloud.

Multi-tenancy can be on This paper will start by explaining the traditional software delivery
different levels, like approach, then the cloud-based multi-tenant alternative.
infrastructure, database, etc. Throughout this paper, all terms such as organization, customer,
The whole virtual tenant and enterprise basically mean one who consumes a service
environment is shared from the service provider.
between the tenants; infra-
level multi-tenancy ensures
Traditional Service Delivery Model
the tenant isolation in Traditionally, the service is delivered over an on-premise
resources (computing, infrastructure which is owned by the enterprise. The service provider
memory, storage and sets up the service in the customer infrastructure and provides the
network) level. after-sale support. The figure below illustrates this service delivery
model.

Figure 1 - Traditional Service Delivery

This involves two levels of support. One is the service provider
admin; the other admin provides on-premise support. The service
provider admin provides the tenant level support after the user
subscribes to any of their services through the internet or over the
phone. The other admin takes care of on-premise level support
(usually the enterprise IT admin) of the subscribed service.
This delivery model provides better security, as the whole service is
installed and run in the customer’s campus. However, it has some
limitations which are thrusting this delivery model to become almost
obsolete.

Limitations of the Traditional Model
The traditional model gives more control on the service they deliver,
and in turn, secure application and data. However, this has lot of
limitations such as:

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 Inefficient resource utilization: As the applications are
hosted on the customer’s infrastructure, there is no scope
for optimizing the utilization based on usage
Limitations of of
Adoption multi-tenant
On-Premises
service delivery in the cloud  Operational cost and complexity over the product
1. Inefficient resource
delivers benefits such as lifecycle: Applying any changes in the product will be highly
utilization elasticity,
scalability, high complex, as the installations are distributed across the
availability and on-demand
2. High operational cost customer locations.
allocation of resources. This
3. Admin tasks overhead for  Wrong Role Play: In this model, the application is managed
makes the cloud adoption for
customers in the customer’s location. Hence, the customer will be
the multi-tenant application a
forced to play the role of application and infra admin.
more viable and cost-effective
4. Fresh installations and set- Practically, it will be a high overhead for the customers, as
solution. every new customer
up for that may not be their area of expertise.
 Complex customer on-boarding process: Fresh
installations and service set-up has to be done for all new
customers. Compared to the subscription model, it has a lot
of overhead in customer on-boarding.
The answer to this limitation is the multi-tenancy. We will explore
more about multi-tenancy and related solutions in the rest of this
paper.

Multi-Tenancy – An Alternate Model
The terms multi-tenant and multi-tenancy both have been used to
describe application architectures designed to support multiple
users or ―tenants‖ for a contractual or subscribed period.
Wikipedia defines multi-tenancy refers as a principle in software
architecture where a single instance of the software runs on a
server, serving multiple client organizations (tenants). Multi-tenancy
is contrasted with a multi-instance architecture where separate
software instances (or hardware systems) are set up for different
client organizations. With a multi-tenant architecture, a software
application is designed to virtually partition its data and
configuration, and each client organization works with a customized
virtual application instance.

Why Multi-Tenancy on Cloud?
Cloud computing provides the benefits of scalability, elasticity and
on-demand allocation of resources, which pushes the multi-tenant
architecture to the next level. Service providers benefit with a
shorter time to market and less expense. This makes the cloud
adoption for the multi-tenant application a more viable and cost-
effective solution.
Next we’ll look at multi-tenancy approaches which are common in
this industry.

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Approaches of Multi-Tenancy
Multi-tenancy can be implemented either as a shared or isolated
resource including data and infrastructure between tenants. We will
Approaches in Multi-Tenancy look at both models in the infrastructure level and further analyze
the right approach by exploring the various technical and business
1. Shared infrastructure
factors.
2. Isolated infrastructure
Shared Infrastructure
In this approach, the service provider shares their infrastructure
across multiple tenants. Typically, in this approach, tenant data
security is achieved on database.
Shared multi-tenancy is achieved as illustrated in the figure below.

Figure 2 - Shared Multi-Tenancy

Infrastructure and application code are generally shared in this
approach. It is shared between all the tenants on a server, but each
tenant has its own set of data that remains logically isolated from
data that belongs to all other tenants. Metadata associates each
database with the correct tenant, and database security prevents
any tenant from accidentally or maliciously accessing the other
tenants’ data.
Giving each tenant its own database makes it easier to extend the
application’s data model to meet tenants’ individual needs, and
restoring a tenant’s data from backups in the event of a failure is a
relatively simple procedure. Unfortunately, this approach tends to
lead to higher costs for maintaining equipment and backing up
tenant data.

8


Types of Isolated Isolated Infrastructure
Infrastructure Isolation refers to the effective segmentation and isolation of tenants
1. Total isolation and their assets within the multi-tenant environment. The tenants
see only those resources allocated to them. Tenant isolation is a
2. Resource level isolation vital requirement for all multi-tenant applications. Based on the
3. Network level isolation security requirement of the tenant/application, CDMK supports an
adaptive isolation approach, which can be on three levels.

 Total Isolation: Each tenant will be hosted on a separate
isolated environment. The computing and storage resources
will be tenant-specific. Each tenant will have its own
network. This is the highest level of isolation.

Figure 3 - Total Isolation

 Resource Level Isolation: All the tenants will share the
same environment and network, but the computing and
storage resources will be tenant-specific.

Figure 4 - Resource Level

 Network Level Isolation: All the tenants will share the
same environment, but the computing and storage
resources and network will be tenant-specific.

9


Development efforts can be
constrained by business and
economic factors which can
influence the choice of
approach. The shared
approach can end up saving
money over the long run, but
it does require a larger initial
development effort before it
Figure 5 - Network Level
can start producing revenue.
Though all the above approaches provide more or less similar
advantages, it usually depends on the customer’s infrastructure and
application requirements.

Choosing the right approach in Multi-Tenancy
Both the approaches which we discussed above offer their own
sets of benefits and tradeoffs. A few considerations below will help
us make the appropriate choice.
Economic Considerations
Service optimized for a shared approach tends to require a
larger development effort than service designed using a more
isolated approach (because of the relative complexity of developing
a shared architecture), resulting in higher initial costs. Because they
can support more tenants per server, however, their ongoing
operational costs tend to be lower.
Development effort is constrained by business and economic
factors, which can influence the choice of approach. The shared
approach can end up saving money over the long run, but it does
require a larger initial development effort before it can start
producing revenue. If the enterprise is unable to fund a
development effort of the size necessary to build a shared
infrastructure application, or if there is a plan to bring the application
to market more quickly than a large-scale development effort would
allow, then a more isolated approach should be considered.
Tenant Consideration
The number, nature, and needs of the tenants we expect to serve
all affect the architecture decision in different ways.
The number of prospective tenants will influence our choice of
architecture. The larger tenants will more likely need to consider a
shared approach.

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Storage space required by the average tenant's data is one of the
In an isolated model,
customization can be done important factors in the design consideration. If we expect most or
with less re-engineering effort all tenants to store large amounts of data, the isolated approach is
by independently updating the ideal option to choose.
the system kernel, modifying
During the design choice, you also need to consider the average
the core application, or
customizing tenant-specific concurrent usage of end users for the tenants. The larger the
components, with virtually no number, the more appropriate is the isolated approach to meet end-
risk of affecting other tenants. user requirements. The isolated approach will give the cushion of
offering any per-tenant value-added services, such as per-tenant
backup and restore capability.
Service Customization
Multi-tenancy is practical only when it supports customization of
services, version management, tenant specific QoS and patch
management.
Service customization in a shared environment will be entirely
metadata driven. This will make the service evolve to use a runtime
engine that generates service components from metadata — data
about the service itself. This metadata can be service data, the
metadata that describes the base functionality of a service, and the
metadata that corresponds to each tenant’s data and
customizations such as look and feel. Considering all the above
points, customization on a shared model will incur more cost and
complexity for the service provider.
In an isolated model, customization can be done with less re-
engineering effort by independently updating the system kernel,
modifying the core application, or customizing tenant-specific
components, with virtually no risk of affecting other tenants.

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Security Consideration
In cloud-based architectures, As the services have to store sensitive tenant data, potential
on-premise limitations will be customers will expect high security, and the service level
taken care of, as the services agreements (SLAs) have to showcase strong data safety
will be hosted on the service guarantees. A common misconception is that only physical isolation
provider’s virtual can provide an appropriate level of security. In fact, data stored
environment. This ensures using a shared approach can also provide strong data safety, but
rapid scalability of the on-
requires the use of more sophisticated design patterns.
demand resources. Moreover,
converting an on-premise Performance Consideration
application does not need
much re-engineering work. It is obvious that a shared approach is going to share everything in
This makes the cloud a good the service provider infrastructure. This means there will be
option to consider for on- performance sharing. If we need a service with a better performance
demand secured multi- quotient, then the apparent choice is the isolated approach. In an
tenancy for an enterprise. isolated approach, we can do all kinds of performance tuning on a
per-tenant basis.
This paper targets the isolated approach. This doesn’t mean that
the shared approach is not suitable. This is purely based on the
requirements of the service provider.

Isolation-Based Multi-Tenancy on Cloud
Cloud-based service hosting and delivery is an alternative
approach. As this cloud based approach is getting adopted widely,
there are lots of security and operational challenges which are
standing as a barrier to wider adoption from the enterprise
community. This section covers the benefits of the solution,
challenges/issues and CDMK response to these challenges.
Solution Overview
In cloud-based architectures, on-premise limitations will be taken
care of, as the services will be hosted on the service provider’s
virtual environment. This ensures rapid scalability of the on-demand
resources. Moreover, converting an on-premise application does not
need much re-engineering work. This makes the cloud a good
option to consider for on-demand secured multi-tenancy for an
enterprise.

The figure below illustrates the high level solution approach for the
multi-tenancy in the cloud.

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Figure 6 - Multi-Tenant Solution

The key characteristics of this solution compared to the traditional
approach are as follows:
 The applications will be hosted on the shared
infrastructure of the service provider. Each tenant
application will be hosted in an isolated environment.
 The applications may use different combinations of
servers and desktops. The servers and desktops of
each tenant will be protected in the same network
boundary.
 The tenant applications may need access to some
shared services of the service provider. Policy-based
access will be provided for all tenant applications to
the shared services.
 The customers will access their isolated environments
through a secured (VPN) channel
 As the applications are hosted on the service provider
environment, the IT and service administration
activities will be managed by the service provider.

13


Multi-Tenancy on Cloud Using HCL CDMK
HCL’s CDMK provides the comprehensive solution for the multi-
HCL CDMK plays the role of tenant enabled cloud. The figure below illustrates how HCL’s CDMK
the manager responsible for achieves this on top of VMware infrastructure.
provisioning the multiple
isolated tenant environments
on-demand and management
of the whole tenant lifecycle.

Figure 7 - HCL CDMK Multi-Tenancy Solution

Here, the HCL CDMK plays the role of the manager responsible for
provisioning multiple isolated tenant environments on-demand and
management of the whole tenant lifecycle. The service provider
admin role is limited to push the request to HCL CDMK on-demand;
further backend interactions with the vCloud and other VMware
infrastructure for the secured deployment of tenant-specific services
in the respective isolated environment is the responsibility of the
HCL CDMK.
The HCL CDMK works with vCloud and VMware View to seamlessly
provision the server and the desktop required for the respective
tenants. It can handle capacity planning activities such as on-
demand scalability of the tenant’s resources, and it is well
complemented by the resource managers of HCL CDMK to deliver it
on the fly.

14


Solution Stack of CDMK
1. Hardware & Hypervisor
2. VMware Stack
3. HCL CDMK

Figure 8 - HCL CDMK Solution stack overview

The figure above represents the solution stack overview of the HCL
CDMK. This has three layers:
 Hardware & Hypervisor: This the bare-metal infrastructure
layer over. VMware ESX hypervisor is running on each
server.
 VMware Stack: It has a vCenter which manages the
multiple ESX servers. vCloud director provides the cloud
features and View manager takes care of the desktop
management.
 HCL CDMK: This leverages and integrates the VMware
infrastructure to achieve the secured multi-tenancy.
With this architecture, HCL CDMK is achieving its objective to
enable a secured, flexible and rugged multi-tenancy over a cloud
infrastructure. In next section, we will discuss the highlights of HCL
CDMK.

Highlights of HCL CDMK
HCL CDMK addresses the limitations of on-premise multi-tenancy.
In addition to that, it comes with few highlights such as:

 Unified Infrastructure Management

Unified management of the virtual infrastructure is one of the key
benefits which cloud brings to this approach. Below are the major
challenges we may need to focus on.

 Server and desktop integration

The server is the one hosting the services of the service provider
and the desktop is provided as a window to the service accessible

15


from the client network (here, by client, we mean the customer of
the service provider). The challenge here is to achieve a unified
infrastructure management by bringing the server and desktop in
the same network boundary, at the same time adhering to each
other network’s policies and protocols.
Highlights of HCL CDMK
1. Unified infrastructure
 Unified provisioning approach
management Provisioning of the server and desktop is carried out as a similar
2. Integration with shared task with different configurations. Other information, such as
services network, RBAC, etc., also need to be handled during the
provisioning, depending on the type of provision (desktop or server).
3. Customization of services
per tenant  Agent-based VDI remote management
4. Integration of on-premise The HCL CDMK Agent will be running in each connection server;
network that helps us remotely monitor the VDI.
The HCL CDMK meets all the challenges above to offer a complete
management layer for infrastructure management.

 Shared Services
Access to shared services/components such as the service provider
console, email service, domain controllers, administrative servers,
etc., is vital for normal functioning of their services. This is
accomplished by running these components on a network which has
ACL permission for the tenants.

 Customization
As we discussed in the Service Customization section, this will offer
the tenant customization of services, version management, tenant-
specific QoS and patch management. Moreover, it is easy to build a
metadata-driven architecture in an isolated model. In addition to
that, this model gives us the options to:
 Enable service to be flexible enough in allowing changes to
business logic
 Ability to configure a different workflow for each tenant.
 Performance-based customization – Each tenant has their
service running over their own customizable virtualized
infrastructure.
 SLA-based fine tuning per tenant is possible

16


HCL CDMK provides the
 Integration with On-Premises Network
unified management solution As multi-tenancy is achieved between the cloud and the on-premise
that will enable software infrastructure, there is a need to adhere to each other’s set of
applications to be hosted policies, practices and protocols. The two points below must be
seamlessly on a VMware-based addressed:
private cloud
 Integration with the enterprise IdP: integrating the cloud with
the enterprise IdP to validate the user identity in a federated
identity system
 Secured Connectivity: Establish a secured connectivity
between the tenant cloud environment and the enterprise
network. A site-to-site VPN tunnel provides the secured
connection.

Conclusion
ISVs have started realizing the necessity of transforming their on-
premise, traditionally-hosted approach to the new cloud-based,
multi-tenant model. Various VMware products provided the basic
virtualization and cloud-based products for creating a robust multi-
tenant environment. Due to the complexity and diversity of the
applications architectures, there is a need for application aware
unified cloud interfaces for enabling the traditional applications to
the new on-demand multi-tenant model in a quick timeframe.
HCL CDMK provides the unified management that will enable
software applications to be hosted seamlessly on the private cloud.

17


References
1. Multi-Tenant Data Architecture - Frederick Chong,
Gianpaolo Carraro, and Roger Wolter - Microsoft
Corporation
2. The Force.com Multitenant Architecture Understanding the
Design of Salesforce.com’s Internet Application
Development Platform

18


Author Info
Haroon Rasheed
Lead Engineer – ERS-Practice
Haroon has over 4.5 years of experience in
the IT industry. His areas of interest are
cloud computing technologies,
virtualization and software development.

Ashok R
Technical Lead – ERS-Practice
Ashok has more than 5 years of
experience in product development and
expertise in the security domain, especially
in key management and cloud computing
technologies.

Hareendran M
Technical Manager – ERS-Practice Hareendran
has more than 13 years of experience in
product development, and expertise in the
security domain, especially in identity
federation and access management and cloud
computing technologies.

19

Hello, I’m from HCL’s Engineering and R&D Services. We enable
technology led organizations to go to market with innovative products
and solutions. We partner with our customers in building world class
products and creating the associated solution delivery ecosystem to
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For more details, contact eootb@hcl.com
Follow us on Twitter at http://twitter.com/hclers and our blog at
http://ers.hclblogs.com/
Visit our website at http://www.hcltech.com/engineering-services/

About HCL
About HCL Technologies
HCL Technologies is a leading global IT services company, working
with clients in the areas that impact and redefine the core of their
businesses. Since its inception into the global landscape after its IPO in
1999, HCL focuses on ―transformational outsourcing,‖ underlined by
innovation and value creation, and offers an integrated portfolio of
services including software-led IT solutions, remote infrastructure
management, engineering and R&D services and BPO. HCL leverages
its extensive global offshore infrastructure and network of offices in 26
countries to provide holistic, multi-service delivery in key industry
verticals including Financial Services, Manufacturing, Consumer
Services, Public Services and Healthcare. HCL takes pride in its
philosophy of ―Employees First, Customers Second,‖ which empowers
our 77,046 transformers to create a real value for the customers. HCL
Technologies, along with its subsidiaries, had consolidated revenues of
US$ 3.5 billion (Rs. 16,034 crores), as of 30 June 2011 (on LTM basis).
For more information, please visit www.hcltech.com

About HCL Enterprise
HCL is a $6.2 billion leading global technology and IT enterprise
comprising two companies listed in India - HCL Technologies and HCL
Infosystems. Founded in 1976, HCL is one of India's original IT garage
start-ups. A pioneer of modern computing and a transformational
enterprise, HCL’s diverse range of hardware and software offerings
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of 90,000 professionals of diverse nationalities, who operate from 31
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HCL, please visit www.hcl.com

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