Interpersonal Skills

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3. The Communication Channel
Sender
(Encodes)
Medium
Noise
Feed back
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Sender
(Decodes)

4. Oral or Spoken Communication
 Advantages
 For long discussion
 Immediate feed back
 Nonverbal communication
 More economical
 Disadvantages
 Information overload
 Too much material
 Complex information
 Beyond the level of understanding
 Not time to process giving
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5.  Advantages
 Precise complex information
 Keeps a record
 Helpful for memory
 Disadvantages
 Absence of nonverbal communication
 Negative information
 Controversial issues
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6.  Advantages
 Send quick message
 encourage thoughtful discussion about the information
 Disadvantages
 Lose the emotional aspects
 Low human interaction
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7.  Information overload
 Trust and credibility
 Time
 Filtering
 Emotions
 Message congruency
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8. Types of communication
Passive communication
 To make others happy
Aggressive communication
 To min or dominate
Assertive communication
 To keep contact line open
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9. 1/7/2014
Qamar Farooq Hailey College of Commerce