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eCommerce Opportunity for Tourism ETAG 2014
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My slides to the Edinburgh Tourism Action Group on 12 February 2014.
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eCommerce Opportunity for Tourism ETAG 2014
1.
Understanding the E Commerce Opportunity
for Tourism Hayden Sutherland © Ideal Interface Ltd
2.
Introduction Who am I
? © Ideal Interface Ltd • Hayden Sutherland • Founder and lead consultant at Ideal Interface • A strategic digital and eCommerce consultancy • Based in Glasgow • Twitter: @haydens30 • Blog: http://press20.blogspot.co.uk
3.
Introduction Some of our
clients © Ideal Interface Ltd
4.
The Digital Economy Think
Big. Think Global © Ideal Interface Ltd • Two billion people are now connected to the Internet • Almost $8 trillion now changes hands each year through eCommerce • In some developed markets, about two-thirds of all businesses have a Web presence of some kind • And one-third of small & mediumsized businesses extensively use Web technologies
5.
eCommerce Definition time © Ideal
Interface Ltd • Definitions differ of what eCommerce actually is • “The buying and selling of products or services conducted over electronic systems such as the Internet (and other computer networks)” Wikipedia • It’s • B2C: Business to Consumer • B2B: Business to Business • And.. System to System
6.
Scottish specific Scottish e-Commerce Study May
2012 © Ideal Interface Ltd
7.
© Ideal Interface
Ltd
8.
© Ideal Interface
Ltd
9.
Population & Internet Penetration Population 2012 Penetration 2012 ©
Ideal Interface Ltd
10.
Population & Internet Penetration Population 2012 c Penetration 2012 Europe 62%
penetration 503M online users © Ideal Interface Ltd
11.
Population & Internet Penetration Population 2012 Penetration 2012 North
America 80% penetration 281M online users © Ideal Interface Ltd
12.
Population & Internet Penetration Population 2012 Penetration 2012 ©
Ideal Interface Ltd South America & Caribbean 40% penetration 244M online users
13.
Population & Internet Penetration Population 2012 Penetration 2012 Middle
East & Africa 20% penetration 263M online users © Ideal Interface Ltd
14.
Population & Internet Penetration Populati on 2012 Penetra tion 2012 Asia
& Oceania 29% penetration 1,133M online users © Ideal Interface Ltd
15.
Online Spend UK $49 Billion Germany $32
Billion Japan $64 Billion Brazil $12 Billion USA $226 Billion Mexico $1.7 Billion China $169 Billion Argentina $1.9 Billion © Ideal Interface Ltd India $1.6 Billion
16.
New models New markets © Ideal Interface
Ltd • It’s not just about replicating your shop or printed brochure • You have less physical and product restrictions online • Combine different approaches to find what works • It’s far easier to test & learn online • What doesn’t work in one market, might work in another
17.
But forget about International
eCommerce… … if you can’t get the basics right first © Ideal Interface Ltd
18.
The basics to serve any
market • • • • • Product Payment & security Fulfilment & returns Customer Service Marketing (e.g. SEO, Social Media, PPC, etc.) • User Experience • Analytics © Ideal Interface Ltd
19.
Analytic s • Stand up
please • Stay standing if you currently have an eCommerce site • Stay standing if you are using web analytics • Stay standing if you use it to get regular KPI’s (visits) • Stay standing if you have ‘goals’ set up on your site • Stay standing if you’re measuring online sales in real time • All of this is free! © Ideal Interface Ltd
20.
There’s an opportunity © Ideal
Interface Ltd • The UK leads in eCommerce maturity • Tourism competes globally • Understand where your customers are • Use the free services • Test & learn
21.
© Ideal Interface
Ltd
22.
My Contact Details •
Hayden Sutherland • hayden@idealinterface.co.uk • www.idealinterface.co.uk • @haydens30 • 0780 1341955 © Ideal Interface Ltd
Hinweis der Redaktion
Source: McKinsey & Company (2012)
Source: McKinsey & Company (2012)
Source: Forrester World Online Population Forecasts
Source: Forrester World Online Population Forecasts
Source: Forrester World Online Population Forecasts
Source: Forrester World Online Population Forecasts
Source: Forrester World Online Population Forecasts
Source: Forrester World Online Population Forecasts
*Includes consumer to consumer salesSource: Forrester Online Retail Forecasts
Stay standing if you have linked PPC to analytics
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