1. Laila D. Mercado
136 Tampus Apt., Osmena Street
Gun-ob, LapuLapu City
Cebu, Philippines
Mobile Phone # 0919-60629921
Email: blueglassbottles@yahoo.com
PERSONAL DATA
Age : 44 years old
Date of Birth : 24 August 1962
Civil Status : Single
Religion : Protestant
Height : 5’1”
Weight : 120 lbs.

2. WORKING EXPERIENCE
1996-Oct. 2006 Plantation Bay Resort & Spa
Marigondon, Mactan, Cebu
(Pre-opening Team)
Specific Duties
Butler
Provides guests with personalized service
Prepares and checks food to be delivered to the room
Do the unpacking/packing of luggage
Do shoe shine services
Does minor sewing and mending services
Responsible for the replenishment of the mini-bar
Does personal errands for guests, with in and outside of the hotel
Responsible for lunch/dinner reservations
Responsible for appointments to the salon
Coordinates to all departments when the need presents itself
Plus an array of other personalized services

3. Specific Duties
Shift Leader
Checks the completeness of Butlers paraphernalia
Checks grooming of staff every start of the shift
Does the checking of the cleanliness of the Butlers pantry
Checks the completeness and cleanliness of pantry
equipment and its functionality
Responsible for making staff’s schedule
Responsible in training newly hired staff
Responsible for the summary of the DTR every cut-off
Attends to complaints of guests and making solutions
Assists butlers in doing specials requests from guests
Specific Duties
Outlet Supervisor
Attends briefing at the F&B office conducted by the F&B director for any instructions
Responsible for the over all appearance of the outlet – cleanliness and orderliness
Checks the quality of food being served to guests
Coordinates with the chefs on major changes on menu items
Conducts daily briefing of the days hotel events and instructions to be followed and
implemented
Attends to guests complaints and making solutions
Responsible for the requisitions of operating equipments of the outlet and its inventory
Responsible in giving assistance to assigned cashier and service staff during peak hours
Responsible in directing and supervising overall outlet operations
TRAININGS AND SEMINARS

4. 1. Time Management Seminar
2. Customer Service Seminar
3. Basic Supervisory Training Seminar
4. Supervisory Development Seminar
5. Personality Check Seminar
6. People are the Flavor Seminar
7. Train the Trainer Seminar
8. Seminar on Wines and Spirits
EDUCATION
1983 - University of Saint La Salle
La Salle Ave. Bacolod City
Bachelor of Science in Business Management
1979 - University of Negros Occidental Recoletos
Bacolod City
High School

5. 1975 - Tayabas Elementary School
Talisay City
REFERENCES
Michael Roland Vinluan Ms. Angela Panaguiton
Asst. F&B Service Manager Senior Duty Manager
Hilton Cebu Resort & Spa Plantation Bay Resort & Spa
Punta Engano, Mactan Is. Marigondon, Mactan
Tel: +63 32 4927777 Tel: 3405900 Local 1047
Local 7400
Email: Michael.vinluan@hilton.com
Mr. Ed Tongco
F & B Director

6. Casino Espanol
F. Ramos Street
Cebu City
Tel: +63 927 5657200