Laila Mercado is applying for a position in the Room Service or F&B section at the Marco Polo Plaza hotel. In her letter, she emphasizes that she is a realistic, tough-minded person who can focus on important issues and build trusting relationships. She also describes herself as even-tempered, emotionally stable, smart but easygoing, determined, confident, reliable, and optimistic. Her resume is attached for the manager to evaluate her qualifications, and she is available for an interview.