15.10.2009 in Berlin

1. Merging Virtual and Real Worlds. Holistic Concepts for the Office of the Future. Hermann Hartenthaler, Deutsche Telekom Laboratories San Diego, 23.7.2009 Life is for sharing.

2. Overview. Deutsche Telekom Laboratories. Merging Virtual and Real Worlds. Results.

3. Deutsche Telekom Laboratories.

4. Research is our passion.

5. The organizational structure offers an ideal environment for cooperation between industry and research in partnership . Functional groups Networking / Security / Usability Strategic Research (professorships at the TU Berlin) Security in Telecom-munications Intelligent Networks Interaction Design & Media Quality and Usability Lab Innovation Development Integrated Service Components Intuitive Usability Intelligent Access Infra-structure Inherent Security User Driven Innovation Innovation Methods & Tools

7. The users are the primary focus of our research and development work. User Driven Innovation User Experience Design Research Quality / Usability Strategic Research Laboratory Innovation Development Laboratory

8. The exchange of internal and external R&D services allows a more efficient access to new and existing markets. Development Research Existing market Research projects Company boundaries New market Source: Chesbrough (2003)

9. Telekom Laboratories cooperate according to the Open Innovation model with selected research institutes. 3 Stanford University University of Illinois Boston University Columbia University Norwegian University of Science and Technology Technische Universität Berlin Fraunhofer-Institut für Nachrichtentechnik Heinrich-Hertz-Institut Fraunhofer-Institut für Offene Kommunikationssysteme Ben-Gurion University Ludwig-Maximilian-Universität München Technische Universität München Rheinische Friedrich-Wilhelms-Universität Bonn Imperial College London École Nationale d’Ingénieurs de Brest Univeridad Carlos III de Madrid Technische Universität Darmstadt Deutsches Forschungszentrum für Künstliche Intelligenz École Polytechnique Fédérale de Lausanne Universität St. Gallen

10. Merging Virtual and Real Worlds.

11. Merging reality and virtuality in the work environment for m ore efficiency through i ntegrated services and innovative infrastructure. Information Technology Communication Technology Building and Security Technology Media Technology Innovative services Efficient operation Office Infrastructure

12. Virtual “Home” for T-Labs: Application Platform for Information Worker (AfI) based on Microsoft Sharepoint. Support Processes Projects Internet Team Orga.

13. A scientifically-designed workplace - partnership with Fraunhofer Institut IAO in joint project Office 21. ®

14. T-Labs premises - generating more creativity through a large and bright open space.

15. Colleagues perform research and development in different locations. Berlin Berlin Darmstadt Los Altos Beer Sheva Berlin

16. Desk-Sharing: 130 workplaces for about 180 employees in Berlin. Information displays show events and availability of rooms and workplaces.

17. It is more than desk-sharing at T-Labs. Booking of workplaces and control of lights and blinds with the IP-Phone.

18. Infrastructure in Los Altos is nearly the same as in Berlin. Berlin Berlin Darmstadt Los Altos Berlin

19. Process “Meeting Management” - Interconnecting real and virtual worlds for more efficient meetings. meeting management planning meeting preparation meeting wrap up & monitoring virtual world collaboration and information (agenda, documents, invitations, access rights) real world infrastructure (rooms, catering, communication services)

20. Flexible office concepts – life and work balance – working in flexible structures – every time - everywhere.

21. Sustainability and flexibility by a more virtual infrastructure. Workplace at home. Telepresence

24. Results.

26. Thank you!