1. Project Team Building
Every team must balance three variables :
- individual autonomy.
- hierarchical control.
- cooperation.
Different teams require different blends.
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2. Module Overview
ď Definition of the team.
ď Team stages.
ď Learning how to work as a team.
ď Building trust of the team.
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3. Definition
ď A team is any group of people organized to work
together interdependently and cooperatively to meet
the needs of their customers by accomplishing a
purpose and goals.
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4. Team Stages
ď Forming â feeling each other out (excitement,
anxiety, ambivalence)
ď Storming â statement of individual objectives
(resistance, anger)
ď Norming â agreements made (relief)
ď Performing â high productivity (comfortable,
satisfied, attached)
ď Adjourning â saying farewell (conflicted, sad, proud)
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5. Trust
ď In life â the extent to which I am willing to put
myself into a situation where you could harm me.
ď In business â the extent to which I am willing to
share information that you could use to harm me.
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6. An Expanded
Definition of Trust
ď A willingness to be vulnerable to the actions of
another
ď A degree of confidence that positive expectations will
be met
ď Taking action based on anotherâs word
ď A belief in the goodwill of another toward you
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7. Trust
Evidence of Trust
Trust Is Not ⌠ď Lack of monitoring
ď Blind trust.
ď Unselfishness
ď Total confidence.
ď Openness
ď Predictability.
ď Risk-taking
ď Mechanical cooperation.
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8. Factors Affecting the Decision to
Trust
ď Individual tendency to trust
ď Assessment of the otherâs ability to carry out
commitments
ď Personal similarities and differences
ď Relative power or authority
ď Organizational environment
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9. Ways to Build Trust âŚ
ď Act with integrity
ď Protect those who are not present
ď Listen
ď Be sensitive and respectful
ď Take the leap
ď Make realistic commitments and keep them
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10. ⌠continued
ď Judge substance, not image
ď Offer status reports and forecasts
ď Confront tough issues
ď Display your talents
ď Set high expectations
ď Rigorously evaluate people
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11. Summary
ď Strong team work can improve performance
ď âStormingâ is a necessary stage on the way to
âperformingâ
ď Trust is the foundation of good teamwork
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12. Communicating with Your Team
- Speak when you are angry, and youâll make
the best speech youâll ever regret.
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13. Module Overview
ď Why communicate
ď Barriers to communication
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14. Fundamental Assumptions
ď We communicate with other team members in order
to influence their behavior.
ď What can interfere?
1. Tone
2. Assumptions
3. Style differences
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15. 1. Tone Management
âHow are you today?â
âIâm just fine, thank you.â
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16. 2. Assumptions
ď What would you think if you arrived for a job
interview and saw:
ď A clean ash tray?
ď A copy of Golf Digest magazine?
ď Pictures of sailboats?
ď A thick dictionary?
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17. 3. Style Differences
ď Myers-Briggs Type Indicator (MBTI)
ď Fundamental Interpersonal Relations Orientation-
Behavior (FIBRO-B)
ď Direct-Influencer-Steady-Cautious (DISC)
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18. Myers-Briggs
Example
Extravert Introvert
gains energy from gains energy from
the outer world of the inner world of
people and things concepts and idea
EEE EE E 0 I II III
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19. Summary
ď Communication skills enhance our ability to
influence others
ď There are many, many things which can interfere
with good communications
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