The document discusses College of the Sequoias' partnership with HigherOne to provide student debit cards and direct deposits for financial aid refunds. It outlines the services HigherOne provides, including an on-campus ATM, online account access, and customer support. It also describes the choices students have to receive refunds, including receiving deposits to a OneAccount debit card, an external bank account, or a paper check. Compliance with various regulations is also addressed.

1. Financial Aid – Direct Deposits,
Student Debit Cards
College of the Sequoias
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2. College of the Sequoias Debit Card
• Project initiated by Financial Aid Office
• Partnership with HigherOne from New Haven
Connecticut
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3. HigherOne Services
• Higher One ATM on campus
• Communication box for paper
communications to Higher One – faster than
U.S. Mail
• Training for college administrators
• Intelligent and secure access to web reports
via www.HigherOneSupport.com
• Support for college administrators through
the OneSupport Help Desk.
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4. Choices for Student Refund
Students choose online
Easy Refund ™ 3rd Party
Linked Bank Account Paper Check
(ACH initiated by Higher (Mailed by Higher One
OneAccount
One within 1 business day) Within 2 business days)
Bank Account
Available within minutes
• 83% choose Debit Card
• 7.5% choose Bank Account
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5. Refund Delivery Features
1. Automatic e-mail notification to all recipients
2. Automatic e-mail confirmation to college
administrators for file processing
3. Real-time refund data and audit trails via
www.HigherOneSupport.com
4. Online Refund Reversal Processing
5. Exception handling including Express Wire & Check
6. Compliant with all regulatory requirements
7. Compliant with privacy and security requirements
8. FDIC insured funds
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6. Compliance, Requirements
Integrity…
Higher One Services comply with the
following (partial list only):
• Federal Cash Management Rules (Refunds)
• Graham Leach Bliley Act (Security/Privacy)
• FERPA (Security/Privacy)
• FTC Rule on Safeguarding Personal Info
(Security/Privacy)
• FDIC Insurance (Banking)
• The Patriot Act (Banking)
• Regulation E (Banking)
• MasterCard Regulations (Carding)
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7. Positive Change
• Significant cost avoidance increases ability to
manage tight budgetary climate
• No more lines or checks handled
• Improved student customer service through
greater access to information through online and
telephone contact with Higher One
• Enhanced communication to students about their
refund status
• Staff time freed for other functions / projects
during peak semester periods
• Increased revenue from external sources
• The latest in web services, banking and choice
now available to students.
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8. Card Delivery
1. Co-branded design
2. Marketing and Education
3. Mass mailing of cards
4. Replacement cards
5. Web authentication/registration
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9. Our Card
Random 16-digit card number 3 track mag-stripe
Expiration date Signature panel
Contact information Debit logo
No SSN or account # on card Classification/ Student
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10. How it arrives
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11. COS Debit Card with Choice
The OneAccount:
– No minimum balance
– No monthly fees
– No fee unlimited check writing,
– No fee to use OneAccount ATMs (on and off campus)
– No fee monthly statements
– No pre-qualification full function online checking account
– MasterCard Debit purchase convenience
– Access to major ATM and POS networks
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12. Additional OneAccount Features
• Innovative Send Money feature to
instantly transfer funds at no charge to
other OneAccounts
• Toll-free and online Customer Service and
EasyHelp online knowledge base for FAQ’s
• Online bill pay for easy one time or
recurring paperless monthly payments
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13. SECURITY for accountholders
• Customer Identification Program (CIP)
• MasterCard Zero Liability Policy
• Standard 128-bit Secure Sockets Layer
(SSL) encryption technology for web
access
• Automatic login time out
• FDIC insured checking account
• Secure authentication card process
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14. The Card is not…
• Not a credit card
• Not an optional card. Students must
authenticate to choose a refund
preference
• Not difficult to obtain, offered
through COS
• The OneAccount is encouraged, but
not mandatory
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15. Campus Promotion and
Education
Extensive educational and promotional marketing will be
integrated with current college channels
F.R.E.E – Financial Responsibility Educational Enhancement
• Campaign kickoff posters • Student brochures
• E-mail/newsletters • Inserts:
• Press Release • Tuition bills
• Financial Aid brochures
• Announcement posters
• Financial Aid awards
• Parent letters
• Unique Higher
• Orientation packages One/College website
• Campus news ads • College website
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16. Project Approach
• Welcome Phase
• Kick-Off Phase
• Pre-launch Phase
• Go Live Phase
• Conference call meetings and training
• The four Cs –
Commitment, Communication,
Collaboration, Completion
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17. Implementation - The Project Team
and Process
Average time Project Teams Strategy & Tools
needed per team: Managed by Higher One
90 day project timeline
•Project Managers
Weekly conference calls •Daily PM Communication
– 1 hour per team •Steering Committee •Project Kick-Off Meeting
20 hours tech time over •Card/Refunds Team •Services Overview & Demo
3 months
•Marketing/Education Team •Weekly Meetings w/Teams
Higher One handles
agendas, minutes, •Timeline management
planning, guidance with •Task lists per team
execution and
acceptance testing. •Comprehensive Test Plan
•“Dress Rehearsal” testing
•Complete Training Support
•Relationship Management post
implementation
•OneSupport – help desk for
administration
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18. How is it Done?
• Two processes
– Submitting Cardholders
• New Students
• Updates for already submitted students
– Disbursing Refunds
• Only include if student was in a previous cardholder
file
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19. The Cardholder file
• Initial file
– Everyone who is eligible
• For us, only FA students, but could everyone or
other population
• Daily file
– All new students meeting our criteria
– Students for whom data has changed
• If a student has activated their card, most of the
update information will be ignored
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20. Cardholder Data
• ID – we use Banner ID
• Name
• Mailing Address – cards are here
• Email
• Phone
• Shared Secret (for initial login)
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21. The Refund File
• Check Number
• ID - Must have previously been included in a
cardholder file
• Name – Must match name on file for that ID
• Amount – Must be positive (sorry, can’t use
system to collect)
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22. The Refund Process
• Refunds are processed normally through
Student AR and fed to Finance
• New process – FZBCHKH - to generate the
Refund file supplements the check printing
• We still run FABCHKP to make sure all
refunds are processed
• File is sent using secure ftp
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23. The Finance Sequence
• FARINVS – Invoice Selection
• FAABATC – Batch Check Print
• FABCHKS – Batch Check Selection
• FZBCHKH – HigherOne Refund File Creation
• FAPCHKP – Batch Check Print Report
• FABCHKR – Batch Disbursement Register
(db)
• FARCHKR – Disbursement Register (print)
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24. FZBCHKN
• Developed by STLCC
• Reads data in FATCKIN
• Inserts into FABCHKS – Check Summary
• Inserts into FABINCK – Invoice/Check table
• Update date and check number in FATCKIN
• Set fabchks_recon_ind = ‘F’
• Set fabinck_recon_ind = ‘Y’
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25. CONGRATULATIONS!!
Benita Vega – Financial Aid Supervisor
Lee McDonald – Applications Manager
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