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MOBILE BUSINESS TECHNOLOGIES

                            #MobBizUH

                            Hajrë Hyseni
                               Feb 2012
                                  1
Thursday, 2 February 12                          1
To research, understand
                          and examine the impact
                                of the mobile
                          technologies trends and
                          applications for business
                              processes in an
                                 organisation




                                    AIM

                                      2
Thursday, 2 February 12                               2
Learning Outcomes

                                                                    The impact of mobile
                            The mobile industry, trends,
                                                                 applications features such as
                            challenges and applications
                                                                multitouch, accelerometer and
                                                                       other interfaces

                               Impact of the mobile             Critically evaluate and identify
                            applications for the business       relevant applications to make
                                     transactions                  business processes more
                                                                  efficient in an organisation

                          Work individually and in groups Evaluate users experience of
                            to recommend appropriate          different mobile devices and
                          application for different business applications implemented in an
                                      processes              organisation business processes


                                                            3
Thursday, 2 February 12                                                                            3
Module Components
        1         Module Intro
        2         Mobile platforms (Android, iPhone and Blackberry)
        3         Interfaces, usability and customer journey of the mobile apps
        4         Mobile enabled features such as search, location etc
        5         Mobile SEO - Search Engine Optimisation
        6         The cloud services
        7         Social and Mobile
        8         Business Strategy for Mobile platforms
        9         Mobile Marketing
       10         M-Commerce and Payments
       11         Revision and future trends
                                             4
Thursday, 2 February 12                                                           4
5
Thursday, 2 February 12       5
Why?

                          #MobBizUH




                              5
Thursday, 2 February 12               5
6   eMarketer (2011)

Thursday, 2 February 12                          6
1.2 billion active
              mobile-broadband
            subscriptions worldwide




                                      6   eMarketer (2011)

Thursday, 2 February 12                                      6
1.2 billion active
              mobile-broadband
            subscriptions worldwide




                                      6   eMarketer (2011)

Thursday, 2 February 12                                      6
$31b
                                      by 2015



               1.2 billion active
              mobile-broadband                                     28%
                                                                 M-Banking
            subscriptions worldwide




                                                      50%
                                                    M-Search




                                                6              eMarketer (2011)

Thursday, 2 February 12                                                           6
Thursday, 2 February 12   7
52% of adults us their phones
                               while in the store




Thursday, 2 February 12                                   7
52% of adults us their phones
                               while in the store         49% of 19-29 call friends for
                                                           advice before purchasing




Thursday, 2 February 12                                                                   7
52% of adults us their phones
                               while in the store         49% of 19-29 call friends for
                                                           advice before purchasing



                     38% of 18-29 year olds
                      used their phones for
                    real-time price matching


Thursday, 2 February 12                                                                   7
52% of adults us their phones
                               while in the store         49% of 19-29 call friends for
                                                           advice before purchasing



                     38% of 18-29 year olds
                      used their phones for 17% of users engaged
                    real-time price matching in both price matching
                                             and looking up reviews


Thursday, 2 February 12                                                                   7
25% product reviews


                          52% of adults us their phones
                               while in the store         49% of 19-29 call friends for
                                                           advice before purchasing



                     38% of 18-29 year olds
                      used their phones for 17% of users engaged
                    real-time price matching in both price matching
                                             and looking up reviews


Thursday, 2 February 12                                                                   7
1 in 5 mobile price matches made their most
                    recent purchase from an online store, rather than
                                    a physical location                 25% product reviews


                          52% of adults us their phones
                               while in the store                       49% of 19-29 call friends for
                                                                         advice before purchasing



                     38% of 18-29 year olds
                      used their phones for 17% of users engaged
                    real-time price matching in both price matching
                                             and looking up reviews


Thursday, 2 February 12                                                                                 7
1 in 5 mobile price matches made their most
                    recent purchase from an online store, rather than
                                    a physical location                 25% product reviews


                          52% of adults us their phones
                               while in the store                       49% of 19-29 call friends for
                                                                         advice before purchasing



                     38% of 18-29 year olds
                      used their phones for 17% of users engaged
                    real-time price matching in both price matching
                                             and looking up reviews
                                                              7



Thursday, 2 February 12                                                                                 7
1 in 5 mobile price matches made their most
                    recent purchase from an online store, rather than
                                    a physical location                 25% product reviews


                          52% of adults us their phones
                               while in the store                       49% of 19-29 call friends for
                                                                         advice before purchasing



                     38% of 18-29 year olds
                      used their phones for 17% of users engaged
                    real-time price matching in both price matching
                                             and looking up reviews
                                                              7
                                                                                              B2C (2012)

Thursday, 2 February 12                                                                                    7
8
Thursday, 2 February 12       8
Krum (2010)



                                    8
Thursday, 2 February 12                 8
Azua (2009)



                                                                        Golding (2011)

                                                        Cartman & Ting (2009)




                                          Krum (2010)
                          Oswald (2011)



       Alex & Ben
                                                    8
         (2006)
Thursday, 2 February 12                                                                                8
100% Coursework




                                  9
Thursday, 2 February 12                     9
100% Coursework

                            Assignments                         Part 1: Benefits of of Mobile
                                                                Presence for promoting products
                                                                for your chosen business

                                                                Part 2: Identify and compare cost
                                                                effective solutions for building mob
                                                                app
                      30%
                                                                Wednesday, 14 March, 17:00.
                                                                The word count is 2000, +/-10%.



                                          70%


                          Individual   Group Presentation


                                                            9
Thursday, 2 February 12                                                                                9
100% Coursework

                            Assignments                         Part 1: Benefits of of Mobile
                                                                Presence for promoting products
                                                                for your chosen business

                                                                Part 2: Identify and compare cost
                                                                effective solutions for building mob
                                                                app
                      30%
                                                                Wednesday, 14 March, 17:00.
                                                                The word count is 2000, +/-10%.


                                                                Present cost effective solutions for
                                          70%                   promoting a mob app

                                                                Groups: 3-4
                                                                Duration: 20 min (including Q&A)
                          Individual   Group Presentation       Report Log to be submitted online
                                                                Wednesday, 2 May, 14:00

                                                            9
Thursday, 2 February 12                                                                                9
Activity 1
                                Identify at least five
                            companies and explain how
                           beneficial their current mobile
                          apps are to launch, promote or
                          improve products and services.



                                      10
Thursday, 2 February 12                                     10
11
Thursday, 2 February 12        11
Thanks!

                          #MobBizUH




                             11
Thursday, 2 February 12               11

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Intro To Mob Biz Tech

  • 1. MOBILE BUSINESS TECHNOLOGIES #MobBizUH Hajrë Hyseni Feb 2012 1 Thursday, 2 February 12 1
  • 2. To research, understand and examine the impact of the mobile technologies trends and applications for business processes in an organisation AIM 2 Thursday, 2 February 12 2
  • 3. Learning Outcomes The impact of mobile The mobile industry, trends, applications features such as challenges and applications multitouch, accelerometer and other interfaces Impact of the mobile Critically evaluate and identify applications for the business relevant applications to make transactions business processes more efficient in an organisation Work individually and in groups Evaluate users experience of to recommend appropriate different mobile devices and application for different business applications implemented in an processes organisation business processes 3 Thursday, 2 February 12 3
  • 4. Module Components 1 Module Intro 2 Mobile platforms (Android, iPhone and Blackberry) 3 Interfaces, usability and customer journey of the mobile apps 4 Mobile enabled features such as search, location etc 5 Mobile SEO - Search Engine Optimisation 6 The cloud services 7 Social and Mobile 8 Business Strategy for Mobile platforms 9 Mobile Marketing 10 M-Commerce and Payments 11 Revision and future trends 4 Thursday, 2 February 12 4
  • 6. Why? #MobBizUH 5 Thursday, 2 February 12 5
  • 7. 6 eMarketer (2011) Thursday, 2 February 12 6
  • 8. 1.2 billion active mobile-broadband subscriptions worldwide 6 eMarketer (2011) Thursday, 2 February 12 6
  • 9. 1.2 billion active mobile-broadband subscriptions worldwide 6 eMarketer (2011) Thursday, 2 February 12 6
  • 10. $31b by 2015 1.2 billion active mobile-broadband 28% M-Banking subscriptions worldwide 50% M-Search 6 eMarketer (2011) Thursday, 2 February 12 6
  • 12. 52% of adults us their phones while in the store Thursday, 2 February 12 7
  • 13. 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing Thursday, 2 February 12 7
  • 14. 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing 38% of 18-29 year olds used their phones for real-time price matching Thursday, 2 February 12 7
  • 15. 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing 38% of 18-29 year olds used their phones for 17% of users engaged real-time price matching in both price matching and looking up reviews Thursday, 2 February 12 7
  • 16. 25% product reviews 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing 38% of 18-29 year olds used their phones for 17% of users engaged real-time price matching in both price matching and looking up reviews Thursday, 2 February 12 7
  • 17. 1 in 5 mobile price matches made their most recent purchase from an online store, rather than a physical location 25% product reviews 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing 38% of 18-29 year olds used their phones for 17% of users engaged real-time price matching in both price matching and looking up reviews Thursday, 2 February 12 7
  • 18. 1 in 5 mobile price matches made their most recent purchase from an online store, rather than a physical location 25% product reviews 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing 38% of 18-29 year olds used their phones for 17% of users engaged real-time price matching in both price matching and looking up reviews 7 Thursday, 2 February 12 7
  • 19. 1 in 5 mobile price matches made their most recent purchase from an online store, rather than a physical location 25% product reviews 52% of adults us their phones while in the store 49% of 19-29 call friends for advice before purchasing 38% of 18-29 year olds used their phones for 17% of users engaged real-time price matching in both price matching and looking up reviews 7 B2C (2012) Thursday, 2 February 12 7
  • 21. Krum (2010) 8 Thursday, 2 February 12 8
  • 22. Azua (2009) Golding (2011) Cartman & Ting (2009) Krum (2010) Oswald (2011) Alex & Ben 8 (2006) Thursday, 2 February 12 8
  • 23. 100% Coursework 9 Thursday, 2 February 12 9
  • 24. 100% Coursework Assignments Part 1: Benefits of of Mobile Presence for promoting products for your chosen business Part 2: Identify and compare cost effective solutions for building mob app 30% Wednesday, 14 March, 17:00. The word count is 2000, +/-10%. 70% Individual Group Presentation 9 Thursday, 2 February 12 9
  • 25. 100% Coursework Assignments Part 1: Benefits of of Mobile Presence for promoting products for your chosen business Part 2: Identify and compare cost effective solutions for building mob app 30% Wednesday, 14 March, 17:00. The word count is 2000, +/-10%. Present cost effective solutions for 70% promoting a mob app Groups: 3-4 Duration: 20 min (including Q&A) Individual Group Presentation Report Log to be submitted online Wednesday, 2 May, 14:00 9 Thursday, 2 February 12 9
  • 26. Activity 1 Identify at least five companies and explain how beneficial their current mobile apps are to launch, promote or improve products and services. 10 Thursday, 2 February 12 10
  • 28. Thanks! #MobBizUH 11 Thursday, 2 February 12 11