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Enhancing Customer
Centric Supply Chains – Part 2
   Mark Morley, Industry Marketing Director
Enhancing Customer-Centric Supply
Chains Study




                               Led by Professor
                               Martin Christopher
                              SCM World Speaker
                               Faculty Member
                  Emeritus Professor of Marketing and Logistics
                       at Cranfield School of Management



                                         Slide 2 | © 2013 GXS, Inc.
GXS Managed Services
People, Process, and Technology




                                  Slide 3 | © 2013 GXS, Inc.
GXS Managed Services Experience

Areas of Expertise    • Recognised as Number One Transaction
   • Infrastructure     Outsourcing Vendor
     • Operations        • Over 500 customers utilising Managed
  • Implementation         Services today
       • Support
                      • Extensive Transformation Capabilities
                         • Capacity to develop 10,000 maps
                           annually
                         • Over 30,000 maps and 200 document
                           types currently in production
                      • Areas of Expertise:
                         •   Program management
                         •   Global network infrastructure
                         •   E-Commerce operations management
                         •   24x7 support, visibility and alerts

                                                Slide 4 | © 2013 GXS, Inc.
GXS Managed Services
People, Process and Technology




                                 Slide 5 | © 2013 GXS, Inc.
Challenges with Data Sharing

   Very Large          Speed of Data        Many Different       Many Different
      Files             Availability          Formats              Protocols
  1GB+ choking the       Hours, Days,        EDI, CD, Vendor      AS2, FTP/S, S/FTP,
   IT infrastructure    Weeks, Months             Portal           Proprietary MFT




         Suppliers                                               Retailer




  Data Fields            Poor Data           Incomplete                Retailer
     Vary                 Quality              Data Set                 Fees
  Between 10-1000         Before use –       Missing stores or       Some demand
   fields available    cleansing required     days of sales          compensation




                                                                 Slide 6 | © 2013 GXS, Inc.
Supporting a Customer’s Communication
Requirements

              Customers need the flexibility for
              suppliers to connect to them
              using any type of communication
              protocol via any regional network
              anywhere in the world.

              • GXS Managed Services provides
                mediation between any communication
                protocol and provides interconnectivity to
                numerous private B2B networks around
                the world


                                        Slide 7 | © 2013 GXS, Inc.
B2B Must Support Many
E-Commerce Standards….




                         Slide 8 | © 2013 GXS, Inc.
Supporting a Customer’s Messaging
Standards Requirements

               Customers need to be able to
               exchange any type of business
               document with their suppliers,
               irrespective of the country or
               industry they may be working in.

               • GXS Managed Services provides
                 extensive any-to-any mapping services
                 and can provide support for formats
                 used by ERP systems such as SAP
                 and Oracle.


                                        Slide 9 | © 2013 GXS, Inc.
Improving Quality and Compliance of
Information Sent to a Customer

               Customers need their suppliers to
               send accurate B2B documents to
               them so that they can be fed into
               back office systems with minimal
               or no rework.

               • GXS Managed Services can check the
                 quality of information contained within a
                 B2B document, according to predefined
                 business rules, and can raise an alert if
                 an error is found.


                                         Slide 10 | © 2013 GXS, Inc.
Improving Community On-Boarding to Win
New Customer Contracts

              Customers need their suppliers
              to be in a position to start
              immediately on new supply
              contracts, irrespective of where
              the goods are to be delivered to.

              • GXS Managed Services provides a
                comprehensive community on-boarding
                service to allow trading partners of any
                size or technical capability to be able to
                connect to a B2B Platform.


                                        Slide 11 | © 2013 GXS, Inc.
Communicate With a Customer via a
Highly Available B2B Infrastructure

                Customers need to be assured
                that B2B documents can be
                exchanged with them 24/7 and
                there will be no downstream
                interruption to business systems
                or production lines.
                • GXS Managed Services operates across a
                  high, 99.95%, available, B2B
                  infrastructure with two data centres with
                  built in redundancy, disaster recovery and

                  fail-over capabilities.

                                            Slide 12 | © 2013 GXS, Inc.
Proactive Monitoring of Customer Related
B2B Transactions

               Customers need to be assured
               that transactions coming in from
               suppliers are flowing correctly
               and are being converted into the
               appropriate formats as and when
               required.

               • GXS Managed Services provides
                 proactive monitoring of all transactions
                 so that if a problem is detected it can be
                 resolved before the customer or supplier
                 is impacted.

                                         Slide 13 | © 2013 GXS, Inc.
Provide a Flexible/Scalable B2B Platform
for a Customer

                Customers need their suppliers to
                be able to support their operations
                anywhere in the world,
                irrespective of time zone,
                language spoken or culture.
                • GXS Managed Services offers a fully
                  flexible and scalable B2B infrastructure
                  that can support a customer’s B2B
                  requirements across any time zone,
                  language or local business convention.



                                         Slide 14 | © 2013 GXS, Inc.
Pushing Complexity to the Cloud
                                                                                         Manufacturer’s
 Customer A                                                                              ERP Systems
                    OAGi         Galia/VDA         SAP IDOC          OFTP


                           EDIFACT                       SANNA

                                             XML
                              ANSI EDI                   AS2         Zengin

                    Tradacoms                                  RosettaNet
 Customer B

                                     Cloud-Based
                                   B2B e-Commerce
                                       Service                  Data Sync
                      CPFR

 Customer C                     ASN                E-Invoicing

                     E-Mail              E-Marketplace           Fax-to-EDI




              Consider having a Cloud-Based B2B e-Commerce
               Provider Manage Customer-Specific Requests

                                                                              Slide 15 | © 2013 GXS, Inc.
Further Information




         NA – http://www.gxs.com/resources/insights/

         EMEA - http://www.gxsinsights.eu/4th_edition/index.htm


                                                           Slide 16 | © 2013 GXS, Inc.
Thank You




         GXS web sites              Phones
 US:        www.gxs.com   US:     1-800-334-2255, option 3

 EMEA:      www.gxs.eu    EMEA:   +44 (0) 1932 776047


                                         Slide 17 | © 2013 GXS, Inc.

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Enhancing Customer Centric Supply Chains - Part 2

  • 1. Enhancing Customer Centric Supply Chains – Part 2 Mark Morley, Industry Marketing Director
  • 2. Enhancing Customer-Centric Supply Chains Study Led by Professor Martin Christopher SCM World Speaker Faculty Member Emeritus Professor of Marketing and Logistics at Cranfield School of Management Slide 2 | © 2013 GXS, Inc.
  • 3. GXS Managed Services People, Process, and Technology Slide 3 | © 2013 GXS, Inc.
  • 4. GXS Managed Services Experience Areas of Expertise • Recognised as Number One Transaction • Infrastructure Outsourcing Vendor • Operations • Over 500 customers utilising Managed • Implementation Services today • Support • Extensive Transformation Capabilities • Capacity to develop 10,000 maps annually • Over 30,000 maps and 200 document types currently in production • Areas of Expertise: • Program management • Global network infrastructure • E-Commerce operations management • 24x7 support, visibility and alerts Slide 4 | © 2013 GXS, Inc.
  • 5. GXS Managed Services People, Process and Technology Slide 5 | © 2013 GXS, Inc.
  • 6. Challenges with Data Sharing Very Large Speed of Data Many Different Many Different Files Availability Formats Protocols 1GB+ choking the Hours, Days, EDI, CD, Vendor AS2, FTP/S, S/FTP, IT infrastructure Weeks, Months Portal Proprietary MFT Suppliers Retailer Data Fields Poor Data Incomplete Retailer Vary Quality Data Set Fees Between 10-1000 Before use – Missing stores or Some demand fields available cleansing required days of sales compensation Slide 6 | © 2013 GXS, Inc.
  • 7. Supporting a Customer’s Communication Requirements Customers need the flexibility for suppliers to connect to them using any type of communication protocol via any regional network anywhere in the world. • GXS Managed Services provides mediation between any communication protocol and provides interconnectivity to numerous private B2B networks around the world Slide 7 | © 2013 GXS, Inc.
  • 8. B2B Must Support Many E-Commerce Standards…. Slide 8 | © 2013 GXS, Inc.
  • 9. Supporting a Customer’s Messaging Standards Requirements Customers need to be able to exchange any type of business document with their suppliers, irrespective of the country or industry they may be working in. • GXS Managed Services provides extensive any-to-any mapping services and can provide support for formats used by ERP systems such as SAP and Oracle. Slide 9 | © 2013 GXS, Inc.
  • 10. Improving Quality and Compliance of Information Sent to a Customer Customers need their suppliers to send accurate B2B documents to them so that they can be fed into back office systems with minimal or no rework. • GXS Managed Services can check the quality of information contained within a B2B document, according to predefined business rules, and can raise an alert if an error is found. Slide 10 | © 2013 GXS, Inc.
  • 11. Improving Community On-Boarding to Win New Customer Contracts Customers need their suppliers to be in a position to start immediately on new supply contracts, irrespective of where the goods are to be delivered to. • GXS Managed Services provides a comprehensive community on-boarding service to allow trading partners of any size or technical capability to be able to connect to a B2B Platform. Slide 11 | © 2013 GXS, Inc.
  • 12. Communicate With a Customer via a Highly Available B2B Infrastructure Customers need to be assured that B2B documents can be exchanged with them 24/7 and there will be no downstream interruption to business systems or production lines. • GXS Managed Services operates across a high, 99.95%, available, B2B infrastructure with two data centres with built in redundancy, disaster recovery and fail-over capabilities. Slide 12 | © 2013 GXS, Inc.
  • 13. Proactive Monitoring of Customer Related B2B Transactions Customers need to be assured that transactions coming in from suppliers are flowing correctly and are being converted into the appropriate formats as and when required. • GXS Managed Services provides proactive monitoring of all transactions so that if a problem is detected it can be resolved before the customer or supplier is impacted. Slide 13 | © 2013 GXS, Inc.
  • 14. Provide a Flexible/Scalable B2B Platform for a Customer Customers need their suppliers to be able to support their operations anywhere in the world, irrespective of time zone, language spoken or culture. • GXS Managed Services offers a fully flexible and scalable B2B infrastructure that can support a customer’s B2B requirements across any time zone, language or local business convention. Slide 14 | © 2013 GXS, Inc.
  • 15. Pushing Complexity to the Cloud Manufacturer’s Customer A ERP Systems OAGi Galia/VDA SAP IDOC OFTP EDIFACT SANNA XML ANSI EDI AS2 Zengin Tradacoms RosettaNet Customer B Cloud-Based B2B e-Commerce Service Data Sync CPFR Customer C ASN E-Invoicing E-Mail E-Marketplace Fax-to-EDI Consider having a Cloud-Based B2B e-Commerce Provider Manage Customer-Specific Requests Slide 15 | © 2013 GXS, Inc.
  • 16. Further Information NA – http://www.gxs.com/resources/insights/ EMEA - http://www.gxsinsights.eu/4th_edition/index.htm Slide 16 | © 2013 GXS, Inc.
  • 17. Thank You GXS web sites Phones US: www.gxs.com US: 1-800-334-2255, option 3 EMEA: www.gxs.eu EMEA: +44 (0) 1932 776047 Slide 17 | © 2013 GXS, Inc.

Hinweis der Redaktion

  1. In the first part of this video presentation I discussed the findings from a recent study that was sponsored by GXS. The study was produced by SCM World and was led by Professor Martin Christopher, Emeritus Professor of Marketing and Logistics at Cranfield School of Management in the UK.The study looked at some of the issues facing today’s suppliers and how they were having to address ever more demanding and complex requests from their customers.The second part of this video presentation discusses how GXS Managed Services can help alleviate and reduce complexities across many of today’s customer centric supply chains.
  2. This diagram shows the core components of our Managed Services platform - From an infrastructure perspective, GXS operates two primary global data centers one in Ohio North America and the other in Amstelveen in Holland, redundancy is provided within and across both data centers. The infrastructure offers a High Performance Network-based Translation Engine and is able to offer extensive mediation between any communication protocol The infrastructure provides a high 99.95% availability with 12-hour disaster recovery, we undertake full weekly and daily incremental backups, Uninterruptible power supplies (UPS) with battery and diesel turbine backups. The whole infrastructure operates on best in class hardware from the leading networking and storage server manufacturers GXS operates a mapping center of excellence, we undertake the design & development of maps and offer any-to-any data format conversion. Once the maps have been created we offer ongoing change management as well We can offer transaction level visibility and we can implement score-carding and reporting so that you can keep track of the performance of your suppliers. We can also provide visibility into your order life cycle and logistics networkProgram management ensures that your B2B environment is implemented correctly. A designated program manager will help define the scope of the project, the requirements and ensure that the project is completed on time. The other role of the program manager is to ensure that change requests or modifications to the B2B infrastructure are implemented correctly. When integrating with an ERP system, the program manager will ensure that any change requests are carried across both the ERP and B2B systems to ensure that they remain synchronised GXS Expert On-Boarding provides an on-boarding service for trading partners. This will include contacting each trading partner to understand their current B2B connectivity and EDI capabilities and it will include ongoing communication and training in the use of any new B2B solutions that are to be implemented across a trading partner community From a systems management perspective we can offer full system monitoring, security and proactive monitoring to provide alerts of any potential problems. We also provide full data recovery services and a 2 year data archiving service Finally we offer multi-lingual 24/7 helpdesk support. This service offers proactive event monitoring so that if problems arise they can be identified and resolved as quickly as possible
  3. Now there are a number of challenges associated with exchanging data between suppliers and their customers.In the ideal world suppliers would like to just send simple flat files to their customers but it is not as easy as that,For example exchanging large files can dramatically reduce the speed of a network infrastructure, there are many different formats of data that can be exchanged either via machine to machine or entered via a portal environment. There are many different comms protocols, and the data itself may contain errors that have to reworked before it can be used by a customer
  4. Suppliers have to utilise numerous document standards when working with their customers. The problem is complicated still further when suppliers are asked to support their customers in different regions around the world.Many companies use a range of legacy and modern XML based standards and each region in the world may have a slightly different flavour of these document standards.One thing is for sure, today’s suppliers face an uphill battle when trying to engage with customers who use a multitude of different messaging standards.
  5. As shown earlier, many suppliers simply do not have the resources to manage a complex B2B environment, let alone maintain numerous document maps or integrate to back office systems such as SAP or Oracle.One of the growing trends in the IT sector over the past couple of years has been the introduction of cloud based services and this is certainly an area that will change the way in which suppliers engage with their customers. Moving application hosting, platform management and application integration to a hosted or Cloud based environment will help to simplify B2B processes and help the industry to consolidate industry standards. From a business perspective cloud based environments will also help to significantly improve competitiveness in the market and most importantly of all reduce costs and improve ROI.
  6. To find out further information about how GXS can help Enhance Customer Centric supply chains, please visit the dedicated microsites that are highlighted on this slide.GXS Insights contains a number of valuable resources including thought leadership articles, white papers and presentations. These will help you get a better understanding of some of the issues facing today’s customer centric supply chains and offers advice on how GXS Managed Services can help alleviate these issues.