Program Evaluation Material. Incorporated into the City of Chicago's Intergovernmental Executive Development Program.

1. Program Evaluation George Vukotich, Ph.D. Copyright © 2004 Intergovernmental Executive Development Program

2. Program Evaluation Measuring Success It all begins with setting goals and knowing where you are going.

5. Price / Quality / Innovation What is your organization known for. What is your approach to providing services.

12. Test – Retest Methodology

13. Sampling

14. Data – Not just getting it, but using it.

17. Balanced Scorecard

19. Unintended Consequences What is the cost of making an error in our evaluation. Risk Analysis

21. Theory into practice How can your team use “program evaluation” to help you be more successful.