Shutl is an online delivery service that aims to provide same day or next day delivery within a one hour window chosen by the customer. It operates using a point-to-point courier model to allow for more rapid delivery compared to traditional hub-and-spoke models. Shutl integrates directly into online retailers' checkout systems to provide delivery quotes to customers and then sends delivery details to the chosen carrier. Carriers are rated based on performance, with higher rated carriers receiving more deliveries. Shutl also collects customer feedback to continuously improve the delivery experience.

1. 21.09.11
Tuesday, 20 September 11

2. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Shutl:
who, why, what, how?
Tuesday, 20 September 11

3. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
About us Shutl Black:
Pantone BLACK
Shutl Accent Grey:
Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
•Team: 12 based in Shoreditch, 8 in Karachi
•Growth: 75+% month-on-month sales growth since Jan ’11
•Customers: 76% NPS - among highest of any UK biz
Tuesday, 20 September 11

4. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
11th August 1994
1st e-Commerce transaction
Tuesday, 20 September 11

5. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Web in ’94
Shutl Black:
Pantone BLACK
Shutl Accent Grey:
Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Tuesday, 20 September 11

6. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
e-Commerce and the web have
5 Branding Guidelines
come a long way in 17 years
Delivery has not...
Shoppers must still wait day(s) for
a delivery that occurs at a time
that suits the courier company
Tuesday, 20 September 11

7. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
The Delivery Problem
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Failed deliveries cost e-retail £790m - £1bn pa
IMRG, April ‘10
2/3 cart abandoners cite delivery as reason
Continental Research (for RM Brighter Insights), ’09
90% online shoppers cite delivery as top annoyance
Co-op + CBI/Pfizer. Jul ’11
61% online comments about home delivery are negative
Ubervu, Sep ’11- 1,964 comments over 90 days, reach of 975k
Tuesday, 20 September 11

8. Delivery within 90
minutes of purchase
Shopper chooses 1 hour
delivery window
From £FREE*
*to consumer, from £4.95 to retailer
Tuesday, 20 September 11

9. “Hub & Spoke” Express
97% Courier, Express & Parcel Market
Tuesday, 20 September 11

10. “Point to Point” Courier
+3,000 more!
3% Courier, Express & Parcel Market
Tuesday, 20 September 11

11. “Point to Point” Courier
+3,000 more!
3% Courier, Express & Parcel Market
Tuesday, 20 September 11

12. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Shutl displayed
as branded
fulfillment
option within
retail channel
Tuesday, 20 September 11

13. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Consumer selects:
Now/ Later and
receives a quote
Tuesday, 20 September 11

14. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Black on white Reverse (white) on darker tones
Please note:
The black logo should never
££££ £££
appear on in any ‘dark’ colour
background.
Quote generated
5 Branding Guidelines
from each carrier
within Shutl ££
platform, best
£££
picked based on
price & quality
£££
££££
Tuesday, 20 September 11

15. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
£££
appear on in any ‘dark’ colour
background.
On checkout,
5 Branding Guidelines
delivery sent via
API directly into
chosen carrier’s
transportation
management
system
SHOP
Tuesday, 20 September 11

16. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Shopper sent
5 Branding Guidelines
tracking email
enabling them to
GPS track courier
in real-time
Shutl takes
status updates
and measures
performance
against SLA
Tuesday, 20 September 11

17. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Carrier’s Quality
5 Branding Guidelines
Rating updated
with quantitative
& qualitative
feedback.
Carriers with
higher ratings are
able to access
more deliveries &
higher margins
Tuesday, 20 September 11

18. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Shopper is sent email
5 Branding Guidelines
requesting feedback
on qualitative aspects
of Shutl experience
Tuesday, 20 September 11

19. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Shopper is sent email
5 Branding Guidelines
requesting feedback
on qualitative aspects
of Shutl experience
All comments stream
live & undedited to
twitter: @shutlfeed &
shutl.co.uk/feedback
Tuesday, 20 September 11

20. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Shopper is sent email
5 Branding Guidelines
requesting feedback
on qualitative aspects
of Shutl experience
All comments stream
live & undedited to
twitter: @shutlfeed &
shutl.co.uk/feedback
Tuesday, 20 September 11

21. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Coverage Shutl Black:
Pantone BLACK
Shutl Accent Grey:
Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Towns Pop (m) % UK online
5 Branding Guidelines
shoppers
London 7.8 20%
Edinburgh
Glasgow
Aug Leeds 11.3 33%
Manchester
Birmingham
Belfast
Sep Bristol
Cardiff
14.5 42%
Liverpool
Slough/Staines/
Oct* Maidenhead.
Tyne/Wear/Tees 16.2 46%
Sheffield
Basingstoke,
Coventry, Leicester,
Nov* MK, Nottingham
Oxford, Reading,
17.9 51%
Southampton
*Provisional
Tuesday, 20 September 11

22. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Tuesday, 20 September 11

23. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Why offer Shutl?
Shutl Black:
Pantone BLACK
Shutl Accent Grey:
Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Using local stores/stock & multichannel systems to provide a
5 Branding Guidelines
sustainable competitive advantage that will:
!
Attract Shoppers Improve Conversion Increase Margin
Tuesday, 20 September 11

24. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Argos
Tuesday, 20 September 11

25. About Argos
• Established in 1973
• UK’s largest general merchandise retailer
• £4.19bn sales for year-ending Feb ’11
• £1.9bn Multi-channel
• 46% Total Sales
• 17m households (≈ 2/3 UK population)
have the latest Argos Catalogue!
• 750 Stores
Tuesday, 20 September 11

26. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
Implementation Challenge
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
When Shutl approached Argos in ’09 there was
considerable risk associated with proposition:
Technological- could Shutl make a market out of couriers?
Operational- could couriers collect from stores & deliver to consumers?
Demand- if offered, would Argos shoppers want the service?
Experience- if they did try the service, would they like it?
Business case- would enough customers want the service to justify
making changes within business?
Tuesday, 20 September 11

27. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
Implementation Challenge
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
Find a way to determine business case through pilot...
....without making real changes to Argos.co.uk
...or existing technical/operational processes
Tuesday, 20 September 11

28. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Implementation
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Aug ’10 - Sep ’11
5 Branding Guidelines
• Banner/Lightbox at end
Check & Reserve journey
• Cobranded whitelabel site
with EPDQ payment gateway
• Utilise existing in-store
reservation process
• Order charged against
internal credit account &
reconciled later
• 2-12 store pilot
commenced Aug ’10
• Roll out to additional 36
stores May ’11
Tuesday, 20 September 11

29. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Implementation
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Aug ’10 - Sep ’11
5 Branding Guidelines
• Banner/Lightbox at end
Check & Reserve journey
• Cobranded whitelabel site
with EPDQ payment gateway
• Utilise existing in-store
reservation process
• Order charged against
internal credit account &
reconciled later
• 2-12 store pilot
commenced Aug ’10
• Roll out to additional 36
stores May ’11
Tuesday, 20 September 11

30. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Implementation
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Aug ’10 - Sep ’11
5 Branding Guidelines
• Banner/Lightbox at end
Check & Reserve journey
• Cobranded whitelabel site
with EPDQ payment gateway
• Utilise existing in-store
reservation process
• Order charged against
internal credit account &
reconciled later
• 2-12 store pilot
commenced Aug ’10
• Roll out to additional 36
stores May ’11
Tuesday, 20 September 11

31. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Implementation
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Aug ’10 - Sep ’11
5 Branding Guidelines
• Banner/Lightbox at end
Check & Reserve journey
• Cobranded whitelabel site
with EPDQ payment gateway
• Utilise existing in-store
reservation process
• Order charged against
internal credit account &
reconciled later
• 2-12 store pilot
commenced Aug ’10
• Roll out to additional 36
stores May ’11
Tuesday, 20 September 11

32. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Implementation
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Aug ’10 - Sep ’11
5 Branding Guidelines
• Banner/Lightbox at end
Check & Reserve journey
• Cobranded whitelabel site
with EPDQ payment gateway
• Utilise existing in-store
reservation process
• Order charged against
internal credit account &
reconciled later
• 2-12 store pilot
commenced Aug ’10
• Roll out to additional 36
stores May ’11
Tuesday, 20 September 11

33. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Implementation
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
Aug ’10 - Sep ’11
5 Branding Guidelines
• Banner/Lightbox at end
Check & Reserve journey
• Cobranded whitelabel site
with EPDQ payment gateway
• Utilise existing in-store
reservation process
• Order charged against
internal credit account &
reconciled later
• 2-12 store pilot
commenced Aug ’10
• Roll out to additional 36
stores May ’11
Tuesday, 20 September 11

34. CTR on Shutl banner/lightbox
15%
Click through rate (CTR)
10%
5%
Aug ‘10
Oct ‘10
Dec ‘10 0%
Feb ‘11
Apr ‘11
Jun ‘11
Aug ‘11
Tuesday, 20 September 11

35. Shutl conversion:
Order Value / Delivery Value
The Effects of AOV/ADV on Shutl's Conversion Rate!
50%!
45%!
40%!
35%!
Conversion Rate (%)!
30%!
25%!
20%!
15%!
10%!
5%!
0%!
150%! 140%! 130%! 120%! 110%! 100%! 90%! 80%! 70%! 60%! 50%! 40%! 30%! 20%! 10%! 0%!
AOV / ADV (%)!
Tuesday, 20 September 11

42. Awareness of Shutl prior to
purchase
100%
75%
50%
25%
0%
Jan‘11 Mar ‘11 May ‘11 Jul ‘11 Sep ‘11
No Yes
Tuesday, 20 September 11

43. Last week we began marketing
proposition
Tuesday, 20 September 11

44. Last week we began marketing
proposition
Tuesday, 20 September 11

45. Last week we began marketing
proposition
Tuesday, 20 September 11

46. Findings to date
1) Increased AOV
2) Improved Conversion
3) New customers to Argos.co.uk
4) Customers actively shopping at Argos to use Shutl
Tuesday, 20 September 11

47. The Argos vision
750 Stores!
Reservations !
Home Delivery !
Tuesday, 20 September 11

48. Shutl Main Red: Shutl Accent Red:
Pantone 485 C Pantone 484 C
C0 M100 Y99 K4 C0 M100 Y99 K4
R208 G31 B40 R208 G31 B40
red on white HEX D01F28 HEX D01F28
red on lighter tones
Shutl Black: Shutl Accent Grey:
Pantone BLACK Pantone BLACK
C0 M0 Y0 K0100 C0 M0 Y0 K70
@ 70%
Please note:
Black on white Reverse (white) on darker tones The black logo should never
appear on in any ‘dark’ colour
background.
5 Branding Guidelines
any questions?
Tom Allason,
Founder & CEO, Shutl
tom@shutl.co.uk
David Tarbuck,
Multi-Channel Development and Operations Manager, Argos
David.Tarbuck@homeretailgroup.com
Tuesday, 20 September 11