1. Enterprise
Capture
“The Capture Continuum”
Pamela Doyle, Director
Fujitsu Computer Products of America
AIIM Ambassador
Chair, The TWAIN Working Group

2. Business Objectives
• Cost Reduction
• Customer Service
• Compliance
• Collaboration

3. Barriers
• Numerous forms of content
• Electronic
• Email
• Social media
• FAX
• Continued reliance on paper
• Historical reference
• Proof of business
• Compliance
• Initiate business processes
• Contradiction between proliferation and
corporate agility

4. Volume of Content
• Average number of emails sent per day in 2010 was an
estimated 294 billion
• Average number of corporate emails per individual sent and
received per day in 2011 will be 228 (Radicati Group)
• IDC reports the digital universe increased more than six-fold
from 2006 to 2010 (The Expanding Digital Universe)
• 80% of information is still retained on paper (CAP Venture)
• Documents claim 60% of office worker’s time
• Account for 45% of labor costs
• Average office employee generates 9,999 more sheets of
paper (Resource Conservation Alliance)
• Less than 5% chance of containing recycled fibers
• Only 50% chance of avoiding land fill or incinerator

5. Cost of Paper
•Store
•On Premise
•Offsite
•Manage
•R$ 40,000 to fill a 4 drawer filing cabinet, R$ 3,200 to
maintain (futurelawoffice.com)
•Search for misfiled R$192
•7.5 percent of all documents get lost; 3 percent of the
remainder get misfiled (Inc. Magazine)
•Companies misfile up to 20 percent of their records (ARMA
International)
•Deliver
•Average cost of courier – R$ 24

6. Other Costs of Paper
• Duplicate copies
• Kept beyond retention
• Discovery
• Inability to demonstrate compliance
• Broken chain of custody (privacy)
• No process visibility
• Poor business intelligence
• Not green
• Vulnerable
• Loss evidence of transactions
• Loss revenue

7. Capture
• Top Google and Bing result for capture:
• “to gain possession of or control of”
• In the context of the ECM industry:
• “to gain possession of or control of your
information asset”
• Combination of hardware and software
• Capture is the on-ramp to business process
acceleration
• ECM manages, stores, preserves and delivers

8. Capture/ECM & The Business Objectives
8

9. Five Phases of Capture
Enterprise
Capture
Distributed
Capture
Intelligent Data
Extraction
Automated
Indexing “AD cmn S a g
ou ett t y
re
H nb o, f m iml
ado k r S p
o e
San goEt pis
cnin t n rre
e
Scan and Store Cp r
at e
u”
A t o: K v Ca e
uh r e in r in

10. Scan and Store
• Characteristics: • Benefits:
• Scan to archive • Reduce reliance
• Manual indexing and costs
• Full text associated with
paper
• Centralized
• Reduce physical
• Production
storage
• Eliminate
redundancy
• Physical protection

11. Automated Indexing
• Characteristics: • Benefits:
• Key from image • Reduce human
• Structured intervention
• Template • Reduce errors
• Separator sheets • Increase efficiency
• Patch code in storage and
retrieval
• Barcode
• Workflow (simple
business rules)

12. Intelligent Data Extraction
• Characteristics: • Benefits:
• Recognition • Superior image
advances (OCR, quality
HCR, ICR) • Broaden scope of
• Data validation document
• Semi-structured automation
• Unstructured • Significant process
• Integration LOB improvements
• Image enhancement

13. Distributed Capture
• Characteristics: • Benefits:
• Point of origin • Faster access to
• Decentralized actionable data
• Lower costs • Reduce shipping
scanners costs
• Transaction (scan to • Auditable from
process) process origin

14. Enterprise Capture
• Characteristics: • Benefits:
• Content agnostic • All content across
• Application and enterprise
platform agnostic • Seamless
• Auto classification integration with LOB
• Intelligent paper
& backend systems
• Competitive
capture
(programmable performance
buttons) advantage
• Total business
process automation

15. Scanner Market Segments
Market Segments (New)
Personal
Rated 8-15 ppm, most priced <$750
Desktop/Workgroup
Rated 16-30 ppm, most priced $750 - $1,499
Departmental
Rated 31-50 ppm, most priced $1,500 - $3,999
Low Volume Production (LVP)
Rated 51-75 ppm, most priced $4,000 - $9,999
Mid Volume Production (MVP)
Rated 65-100 ppm, most priced $10,000 - $34,999
High Volume Production (HVP)
Rated >100 ppm, most priced $35,000+

16. Capture Applications
• Historical • Claims
• Customer (Acct. Mgmt.) • Contracts
• Employee • EOB
• Patient • Case management
• Client • Lending
• Research (i.e. clinical) • Expenses
• Technical documentation • Accounts receivable
• Proof of delivery • Accounts payable
• Signature verification • Mailroom automation

17. Business Drivers
W e yu ose yu dcmn ad eod mngmn po c ad r rie,
hn o cnidror ou etn r rs aae et rj t n pioits
c es
waish m ssnicn bses re f yu ogn a n
ht t otigifat uinsdivro or r izt ?
e r a io
AI S t o t E MI ut ‘21
l te fh C n sy 00
M a e d r

18. In your experience what has been driving
the demand for Capture amongst your
customer base? (Please check all that
apply)
Forms processing 47%
Transactional capture 38%
Distributed capture 39%
Business process management 77%
SharePoint 18%
Collaboration 20%
Scan to e-mail 27%
Suc: Fju te fh Eoo y Sr y e 21
or u s “S t o t cnm” uv Fb 01
e it a e e

19. Have your customers cited any of the following as
motives for accelerating their IT purchases?
(Please check all that apply)
Reducing staff 39%
Automating or accelerating processes 59%
Long term cost reduction 51%
Need to utilize fiscal budget 24%
Increased business 8%
Suc: Fju te f e cnm” Sr y e 21
or u s “S t o t Eoo y u e Fb 01
e it a h v

20. Drivers
W aa t t e sogsdivrf s nin ad at e yu ogn a n
htr h h e t net re o c n g n cp r in or r izt ?
e e r r sra u a io
Suc : C p uea dB M ‘2 1 0– A In u t yW t h
o re a t r n P 0 IIM d sr ac

21. ROI
W apyak e d olyu a yu ae ciee o a l lt ah v f m
ht abc pr wu o s o hv ah vd rr ik yo cieer
io d y e e o
yu inet etin cnin, cp r ad P ?
or vs n s n g at e n BM
m s a u
Suc : C p uea dB M ‘2 1 0– A In u t yW t h
o re a t r n P 0 IIM d sr ac

22. Capture Continuum (Trends)
• General:
• 4 C‘s
• Slow economic recovery
• Top CIOs priorities
• Environmental sustainability

23. Capture Continuum (Trends)
• Healthcare:
• Expanded use of HIT
• Move toward EHR (internal and federal mandates)
• Remain buried in paper
• Trifecta:
• Cost reductions
• Improve quality of care
• Compliance

24. Capture Continuum (Trends)
• Government:
• Budget reductions and constraints
• Personnel cuts
• Timely response to constituents requests
• IT is important to innovate and improve
operations

25. Capture Continuum (Trends)
• Financial services:
• Rebounding
• Automate versus rehire
• Preparing for controls and regulations resulting from
Dodd-Frank
• Global impact

26. Capture Continuum (Technology)
• SharePoint:
• In 2000, birth of team collaboration and departmental
portals
• Broad adoption
• Established platform for high impact collaboration
• In 2007, evolved to and information management
platform

27. User Interface
Microsoft Web 3rd party
Office browsers apps
Exchange 2007 ECM Components
Mailbox Policy Document Records Web Content Forms
Management Management Management Management Management Management
Transport Services Unified Services
Rules Policies Workflow Metadata Policies Library Services
SMTP
SOAP
Search Security Search Security IRM Collaboration
Unified Storage Architecture

28. Capture Continuum (Technology)
• SharePoint:
• Single platform for collaboration, communication and
content management
• 2010 release
• Requires 3P tools
• Organizations looking to leverage investment

29. Capture Continuum (Technology)
• Faster, smaller, less expensive scanners
• Further advances and application of recognition
technologies
• Remote administration
and diagnostics
• Mobile
• Cloud

30. Fujitsu Scanner Line-up
Professional
Line of Business
Production
fi-6770
$7,995
fi-6770A
fi-5950
fi-6670 $5,995
i-6800 fi-6670A
fi-4340C
fi-6140
fi-5530C2 fi-6240
ScanSnap fi-6010N
fi-6130
fi-6230
ScanSnap N1800 fi-6110 ScanSnap
S1500
fi-5015C ScanSnap
S1500M
Decentralized fi-60F ScanSnap
Transaction S1300
Front Office ScanSnap
Personal S1100
30

31. Government Case
• Wood County:
• Dept. of Job and Family Services provides:
• Long term family assistance
• Temporary help
• Committed to its responsibilities
• Business Problem:
• Paper-based application process
• Inaccurate
• Time consuming
31

32. Government Case
• Implementation Objectives:
• Replace paper with electronic
• Reduce storage
• Aide with compliance
• Integrate with CRIS-E
• Solution:
• EZ Forms
• Enter identification number and consumer information
populates various forms
• Completed forms are signed using signature pad
• OnBase ECM Suite
• Signed forms stored in OnBase repository
• Supporting documents (fi-4340 series)
32

33. Government Case
• Sample ROI:
• Faster response
• Case workers capacity
improvement
• Reduced storage
• Workflow eases checking
status
• Audit trail proves
accountability
33

34. Union Case
• MOEITS:
• Largest labor union
• Chicago based
• 24,000 members
• Numerous business units
• Key Issues
• Geographically dispersed
• Paper everywhere (thousands or millions)
• Employee searching (R$ 50.00)
• Cost of office space
• Office site storage (R$ 14,370.00 per month)
• Compliance issues (HIPAA, Taft Hartley, GLB/SOX)

35. Union Case
• Objectives: • Thorough research and
• Reduce reliance on analysis
paper • Solution:
• Compliance concerns • SharePoint
• Streamline • Microsoft shop
• Business continuity • Portal
• Collaboration • Granular security
• Reduce costs • KnowledgeLake
• Ease of use • Fujitsu scanners

36. Union Case
• Phase One – Legal • Phase Two - PAC
• Paper intensive • Not always volume
but flow
• Office space
• Form authorizes
• Banker boxes in
collection of fee
basement
• Deficient process
• Time to discover
• Huge financial loss
• Document capture
with barcode • SharePoint for
workflow
• Matters database
• Scanned then shred

37. Union Case
• Phase Three – Contracts
• Another example of process automation
• Signed contract took 34 days 14 steps
• FAX
• Interoffice
• 1 – 2 pages grew to 111
• Now, scanned at point of origin
• Routed electronically
• 20 minutes

38. Union Case
• Benefits:
• Payback in 5 months
• Hard dollar savings:
• Reduced storage
• Recovered PAC funds
• Expedited processes
• Eliminated costs of paper-based processes
• Soft dollar savings:
• Reduced time to find documents
• File sharing and collaboration
• Business continuity
• Projecting 1.6 million (BRL) over 3 years

39. Keys to Success
• Get Knowledgeable
• Business assessment
• Technology assessment
• Expert advice
• Careful vendor analysis
• Demand proof of handling
• Phased approach
• Benefit realization

40. More Information
• Product information, white papers and case studies:
• http://www.fujitsu.com/br/support/scanners/
• http://scanners.fcpa.fujitsu.com/casestudies/
• Trend sites:
• ScanSnap at www.scansnapcommunity.com
• HealthCare at http://us.fujitsu.com/ehrsolutions
• SharePoint at http://us.fujitsu.com/sharepoint