1. Derek Sturdy Tikit Granite & Comfrey Non-legal content integration – issues, methods, benefits

2. Our founders Sir William Granite 1738 - 1813 Rev. Dr. Nicholas Comfrey 1742 - 1818 Tikit Granite & Comfrey

3. Their first employee Tikit Granite & Comfrey Miss Emma Hardfarthing, c. 1801

4. KM in perspective matter documents know-how external resources internal (including primary law, government, online commentary, non-legal content, "trade" sites, CDs, etc) marketing, project documents Tikit Granite & Comfrey

16. Where might these be applied? general www resources paid-for online resources primary law resources document management practice management know-how management The Firm External Resources Tikit Granite & Comfrey

17. example: Search Engine Applications general www resources paid-for online resources primary law resources document management practice management know-how management Tikit Granite & Comfrey

18. Classification - subject thesauri general www resources primary law resources document management practice management know-how management paid-for online resources Tikit Granite & Comfrey

19. Categorisation – type of work general www resources primary law resources paid-for online resources practice management document management know-how management Tikit Granite & Comfrey

20. Authority Files – exact Citations general www resources paid-for online resources primary law resources document management practice management know-how management Tikit Granite & Comfrey

21. Matter documents Know How Matter metadata KH m’data Metadata density and classification workloads Relatively simple, high volume Millions of documents Specialist, complex, low volume External Sources Specialist know-how Tikit Granite & Comfrey

34. Tikit Granite & Comfrey

35. How it's done Tikit Granite & Comfrey classification by subject and work type identification of legal references authority files: subject work type cases legislation Doc 5 Doc 4 Doc 3 Doc 2 "link tables": piece of text to identified authority Doc 1