Understand what is happening in your call centre

1. Wallboard Products 1.0.0 (July 2008)

2. Avaya CMS Wallboards

5. Call Centre Wallboard: Screen Shot

7. Large Wallboard: Screen Shot

10. Realtime Agent Reporting: Screen Shot – specify agents to monitor

11. Realtime Agent Reporting: Screen Shot – when agents appear when they login

12. Realtime Agent Reporting: Screen Shot – when the customer disappears

13. Realtime Agent Reporting: Screen Shot – clicking on the agent ID, the historical view is shown