Nice Pm Introduction Cert

1. NICE Systems
Product Certification
Program
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2. NICE Systems Certification Program
Overview:
In order to provide consistent sales, installation
and maintenance to all end users of NICE
Systems products, NICE has established a
Product Certification Program.
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3. NICE Systems Certification Program
Product Certification is being developed to:
 Establish measurable corporate standards for the
accurate representation and support of NICE
products.
 Provide Sales & Marketing with a national network of
qualified NICE product resellers.
 Increase the value add of NICE Systems Resellers
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4. NICE Systems Certification Program
 This program will consist of two Levels.
Level 1: Certified Premier Solutions Provider
- Product Sales Authorization
- Level 1 Technical Certification
Level 2: Value Added Reseller (VAR)
- Level 2 Advanced Technical Certification
- Project Management
- Train the Trainer
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5. NICE Systems Certification Program
Project Management Program Outline
 Attend Professional Project Management course
from NICE approved course list
 Attend Nice Systems Project Management
Certification Program
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6. NICE Systems
Project Management
Certification Program
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7. Project Management Certification
Purpose of this Course:
To provide a guideline for Project Managers
both internal to NICE Systems, and
external to our Channel Partners for the
purpose of ensuring a successful
implementation of NICE products.
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8. Project Management Certification
A Project is defined to be:
Any implementation requiring professional
services to coordinate and schedule the
installation of hardware and software including all
resources, documentation, developments, and
equipment.
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9. Project Management Certification
NICE Professional Services Resources include:
 Project Management
 Technical Management
 Consulting Services
 Application Engineering
 Lab Certification
 Sophisticated Technical Installation Services
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10. Project Management Certification
Why have a Project Manager?
Responsibilities of the Project Manager
 Project Planning (on-Going)
• Weekly Project reports
• Detailed Project Plan
• Weekly Conference Calls (Bridge provided)-up
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11. Project Management Certification
Responsibilities of the Project Manager
 Site Readiness
• Site Survey/Profile
• Site Preparation Documentation
• Equipment ordering and follow-up
• Equipment expediting
• Connectivity / Network consulting
• Vendor site-preparation verification
• Site preparation validation
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12. Project Management Certification
Responsibilities of the Project Manager
 Resource Administration
• Installation Coordination
• Training Coordination
• Customer Support Coordination
• Technical escalation
• Single point of contact
• Remote Monitoring
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13. Project Management Certification
Responsibilities of the Project Manager
 Documentation
• Document additional changes if needed
• Assist in writing internal support documentation
• Provide any requested documentation prior to installation
• Completed Site Document
• Service Level Agreement
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14. Project Management Certification
Responsibilities of the Project Manager
 Acceptance Test Process
• Verification of system functionality
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15. Project Management Certification
Responsibilities of the Technical Manager
• Clarification of Statement of Work (SOW) specifics to the
Project Manager
• All R&D, application, and related integration issues
• Technical Services
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16. Project Management Certification
Responsibilities of the Consultant
• client environment analysis
• recording solutions blue prints (pre-implementation
analysis)
• recording performance analysis (projected VS actual call
center performance)
• applications design and solutions
• Application consulting for client or third party contracting
implementationServices
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17. Project Management Certification
Responsibilities of the Application Engineer
• application development
• implementation
• integration, and
• knowledge transfer to the client and to NICE Systems Ltd.
support for further maintenance
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18. Project Management Certification
Responsibilities of the Lab Engineer
• Certification (testing) of application
 Integration by client or a third party contracting
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19. Project Management Certification
Responsibilities of the Tier-3 Installer
• Integrated sophisticated installation
• Documentation of all installation procedures including
trouble shooting
• Transfer of knowledge of these new installations
• Knowledge Center (Customer service) for future users of
new implementation procedures
• Backup support for technical managers
• Backup support for NICE Systems LTD’s Customer Support
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20. Project Management Certification
The Project Manager therefore
plays an Integral Role
in the Successful Implementation
of NICE Products.
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21. Project Management Certification
Definition of a Project Life Cycle:
A representation of the generic flow of events, in the
order in which they are most likely to occur during
the life of a Project.
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22. Project Management Certification
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23. Project Management Certification
Project Life Cycle Timeline
 Pre-Sales
 Project Planning
 Pre-Site Preparation
 Install ATP
 Training ATP
 Customer Service
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