3. Knowledge Management defined
Identify, create or collect and distribute knowledge for
reuse, awareness and learning,
with the aim to improve business performance.
Source: wikipedia
‘I cannot manage knowledge, but I
can manage an environment that will
enhance knowledge creation and
stimulates knowledge sharing’
Knowledge Manager
4. The Knowledge Value Chain
Company
Collect (Re)apply Evaluate
ambition, What Spread the
or the the
knowledge knowledge
Targets, create the knowledge knowledge
do you need? knowledge
Strategy
Each step adds value...
5. Three fold focus on knowledge
Short term focus:
Good practices
rapid flow of existing knowledge
SC expertise / core Mid term focus:
competence maintain existing functional knowledge and
expertise
Longer term focus:
Developments
have the right knowledge to deal with new
developments
6. Aligned PROCESS, SYSTEMS and MINDSET
Company
Collect (Re)apply Evaluate
ambition, What Spread the
or the the
knowledge knowledge
Targets, create the knowledge knowledge
do you need? knowledge
Strategy
• Collect
Structured
• Create
Structured
KM SYSTEMS
• Acquire KM SYSTEMS
PROCESSES
PROCESSES
• Capture
relevant
• Share
• IT (doc. Management & collaboration)
CONTENT
• (re) use
• Evaluate
mindset
mindset
• Knowledge owners
PEOPLE
PEOPLE • Knowledge users
• Part of process
• System users
7. The 2 roles of SYSTEMS in knowledge management
Company Knowledge Knowledge Knowledge
Knowledge
Knowledge
ambition,
Targets, Determination
Development
Identification
Strategy Dissemination (re)application evaluation
Acquirement
Inventory
The PROCESS
SYSTEMS supporting
1 2
DOCUMENT MANAGEMENT:
GLOBAL
INFORMATION / KNOWLEDGE
COLLABORATION & COMMUNICATION
STORAGE & DISTRIBUTION
