This presentation outlines the our network maintenance solution for multi- vender infrastructures. Our services are available throughout North America, Canada and 60 select international markets.

1. Lower your Infrastructure Costs on
Network Equipment Maintenance

2. Once your network is installed, it needs to be properly maintained to
ensure maximum availability and to minimize business interruptions.
NDI’s maintenance solutions provide organizations with flexible and
comprehensive maintenance options to support wired, wireless and
hybrid networks from a variety of network equipment manufacturers.
NDI’s maintenance plans allow you to select the level of service that fits
your needs, resources and budget. Utilize all of our services to create a
comprehensive outsourced solution or select just the services you
require to augment your existing capabilities.

3. Remote Technical Support
Access NDI’s Managed Services Center (MSC) for
answers to technical questions and remote
troubleshooting assistance. Our MSC is staffed with
highly skilled technical engineers trained in remote
problem determination and resolution for a wide
range of multi-vendor, multi-technology equipment.

4. Parts Replacement
Obtain a replacement part when and where you need
it with NDI’s parts replacement service option. With
remote logistics centers throughout North American
and in major international markets, NDI rapidly
delivers the right part to your location when it is
required to resolve a problem. Once the problem has
been remediated, NDI handles the RMA process and
restocks the sparing location.

5. Onsite Field Support
Receive onsite technical support from a trained field
engineer to identify problems that cannot be
determined remotely and to repair or replace failed
equipment. NDI has thousands of onsite technical
resources - at more than 100 services centers - who
are available around-the-clock to support your
network.

6. •Flexible hours of coverage
- 24x7
- 8x5
•Variety of response times
- 2 hour*
- 4 hour
- Next Business Day
•Trained technical support personnel
•Multi-vendor, multi-technology expertise
•Simulation labs
•Remote logistics centers in major markets
throughout the world
•Extensive network of onsite field engineers

7. Remote Logistics Centers
• Depot Repair
• Replacement Parts On Site
• Within 4 hours
Logistics &
Parts
Service Delivery Customers
Managed Services Center
• Network Monitoring & Management On-Site Field Engineer Support
• 7X24 Remote Diagnostic Support • Multiple Technical Pools & Specialties
• On-Line Problem Resolution • Numerous Service Delivery Partners
• Tier 2/3 Field Technician Support • Nationwide Support
Field Service
Efficient use of personnel & spares pool

8. Using the Technology
Vendor TAC Support
NDI Remote
NDI Remote Partner Support
Technicians Partner Support
NDI Remote
Technicians
NDI Remote
Technicians
NDI Remote
Technicians
Technicians
Escalation
Secure Web Access
and/or
To Tickets/ Call History
Overflow
VPN
NDI
Internet
Portal Managed
PSTN Service
Customers Inbound
Center
Support
Requests

10. Tech Pool 1 (blue)
7x24 Locations
Tech Pool 2 (red)
NBD Locations

11. If you are looking for an alternative to OEM maintenance on
your network infrastructure, NDI can provide a cost effective
solution for your business, this is what we do!
Please contact Joseph Schafer for a free analysis of your current maintenance needs.
Joseph Schafer
jschafer@ndiwebsite.com
813-864-8040 Direct
727-637-2145 Cell