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Identifying and Analyzing the Risks of Business Process Reengineering Projects Kristin M. Howlett Director of Process Improvement DeKalb County, Georgia October 29, 2008
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Can you afford to roll the dice on risk?… Develop a formal Risk Management Plan: Consider all vulnerabilities Consider likelihood of event happening Manage and react frequently Consider all actions that can minimize, impact or eliminate event 1. Identify Risk: 2. Assess Risk: 3. Mitigate Risk: 4. Monitor Risk:
Risk Identification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technology Risk People Risk Project Risk
Technology Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: DeKalb County 311 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: DeKalb County 311 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: DeKalb County 311(continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: DeKalb County 311 ,[object Object],[object Object],[object Object],Project Risk: Scope Basic 311 Call Center Process Flow
Managing Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing Risk ,[object Object],[object Object],Interface availability will impact the SIT/ UAT; potentially the Go Live A week delay in hiring a trainer will cause a week delay in the Go Live, $15K/week Impact / Status ,[object Object],[object Object],High High New Interface Needed for Hansen Department ,[object Object],[object Object],[object Object],[object Object],Low Low Hiring of Departmental Trainer Mitigation / Contingency Risk Probability Risk Impact Risk and Description
Mitigating Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Monitoring Risk ,[object Object],[object Object],[object Object],[object Object]
Key Take-Aways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?

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Bpm Risk Analysis 10 27 10 30

  • 1. Identifying and Analyzing the Risks of Business Process Reengineering Projects Kristin M. Howlett Director of Process Improvement DeKalb County, Georgia October 29, 2008
  • 2.
  • 3. Can you afford to roll the dice on risk?… Develop a formal Risk Management Plan: Consider all vulnerabilities Consider likelihood of event happening Manage and react frequently Consider all actions that can minimize, impact or eliminate event 1. Identify Risk: 2. Assess Risk: 3. Mitigate Risk: 4. Monitor Risk:
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.