2. Company Profile
• Over 92 full-time in-house employees
• 24/7 Live Call Center and Quality Assurance Team
• Emergency teams experienced in water, fire, storm and mold
restoration
• 7 Project Managers, who oversee teams of professionals
7 Construction Teams
1 Mitigation Team
▪ 1 Mold Team
1 Contents Team
General Construction & Cleaning
fire • water • mold
3. Affiliations, Awards & Certifications
Industry Affiliations
IICRC (Institute of Inspection, Cleaning & Restoration)
ABC (Associated Builders & Contractors)
RIA (Restoration Industry Association)
Network Affiliations
DKI (Disaster Kleenup International)
Crawford Contractor Connection
Integresource
Code Blue
Awards
Maybelle Clark Founders Award - MacDonald Center, 2006
Certifications
▪ IICRC
Water Restoration Technicians – 15 employees
Advanced Structural Drying – 1 employee
▪ RIA
Mold Remediation Technicians – 2 employees
Certified Restorer – 1 employee
▪ CTS
Successful Subrogation – 8 employees
General Construction & Cleaning
fire • water • mold
4. New Training Center!
Our newly constructed Training Center provides space for:
• Continuous Horizon & industry trainings
• Meeting space for Horizon & others
General Construction & Cleaning
fire • water • mold
5. Locations
Portland Training Center Eugene
Salem Corporate Office Bend
General Construction & Cleaning
fire • water • mold
7. Services
24/7 Emergency Mitigation Services
Fire & Smoke Damage Restoration
Water Mitigation
Mold Remediation
Commercial & Residential Reconstruction
General Construction & Cleaning
fire • water • mold
8. 24/7 Emergency Services
• Live call center
• Trained IICRC technicians
• Emergency pumping
• Water extraction & clean-up
• Specialized drying
• Emergency Response Vehicles
• Follow IICRC S500 Standard for water damage
General Construction & Cleaning
fire • water • mold
9. Before
Fire Restoration
Emergency board up
Contents Restoration After
Warehousing
Computerized Inventory Software
Electronic Restoration
Fabric Restoration
Demolition and Debris Removal
Deodorization
Certified Restoration Technicians
General Construction & Cleaning
fire • water • mold
10. Water Mitigation
Water & flood clean up, including black water
24/7 emergency response
Infrared Camera used by trained technicians
Certified Water Technician
Follow IICRC S500 Standard for water damage
Minimization of Business and Property Loss
Measurement and Recording of:
Temperature
Humidity
Moisture
Full Job Photo Documentation
General Construction & Cleaning
fire • water • mold
11. Mold Remediation
Identification and testing
Industry remediation protocols to diagnose
and remediate the damage
Guidelines used are a collaboration of NYC
Dept of Health & Mental Hygiene & IICRC S520
Follow up testing to ensure complete
remediation
General Construction & Cleaning
fire • water • mold
12. Reconstruction
MacDonald Center
Houses 54 residents who are physically
disadvantaged
Complete reconstruction project
All work was accomplished without having
to relocate tenants
Irvington Place
Retail/residential space
Extensive water penetration damage
Defective stucco applications & flashing
details
General Construction & Cleaning
fire • water • mold
13. Internal Job Processing
Standardized Business Practices Customer Satisfaction Index
Estimating Platform - Xactimate Integrated Software
Quality Control Checkpoints
General Construction & Cleaning
fire • water • mold
14. Integrated Software
• Adjuster access to job files from internet
• Mobile inventory system
• Date and time stamped job notes
• Full integration of:
– Accounting
– Production
– Marketing
– Works with Xactimate
For More Information:
www.assuredsoftware.com
(Go to the JPP tab under “products”)
General Construction & Cleaning
fire • water • mold
16. All Items are Tracked - Every Step of the Way
General Construction & Cleaning
fire • water • mold
17. Customer Satisfaction Index Report
• “Real time” customer satisfaction index
• Independent company to make calls and report findings
• Feedback allows us to resolve complaints in a timely manner
• Internal rewards for good scores and adjustments to avoid poor future scores
General Construction & Cleaning
fire • water • mold
18. Standardized Business Practices
After Hours CSR Initial call
• Internal employee access to a Call Center Qualify and direct
standardized business practice job On Call Notified
Prepare Estimate
Prepare Estimate
Order Form
flow Order Form
• Ensures that all jobs are processed in EMS
Xactnet
Assignment
New Sales Call
the same manner
• Ensures that new employees are Mitigation
Project Mgr
Qualified
Account
New Lead
producing the same end products EMS Supervisor
Notified
Info to ACT, Job #
Customer
Contacted in
Assigned
Project Mgr
Project Mgr in
Rotation
assigned, maps and Xactnet
• Examples of the system- contract printed
CSR contact PM for
EMS
– Job file Supervisor
Notified
callback status:
Sales Call Procedure.
– Call policy EMS Team is
dispatched
CSR routes EOF for
immediate callback
or as scheduled
– New customer calls EMS Completed
Packet Turned In
Info to ACT Contact Customer Complete
– A/R INVOICE EMS
(close file)
(ID:Active Sales)
Download Estimate
If Available
And Adjuster Financial Form
– Job file close outs
General Construction & Cleaning
fire • water • mold
19. Repair Process Flow
Job assigned to Project Inspect within 2 days; Sign contract and Final material
Manager & Customer contacted write estimate within authorization to selections made,
within 10 minutes (EMS) and 30 5 days repair permits obtained and
minutes (Non EMS) work begins
Estimated Project updates Project complete, Project
completion date communicated every Manager to conduct walk-thru
determined Tuesday & Thursday with happy customer!
20. We look forward to serving your needs and
working with you in the future!
1.800.624.6903
www.horizonrestoration.com
General Construction & Cleaning
fire • water • mold
