Autonomics Sustainment

PRESENTED TO: AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE
23 - 24 March 2010, Hilton Miami Downtown Hotel - Miami, USA

Autonomic Lifecycle Sustainment Comes of Age

PRESENTED BY: MICHAEL WM. DENIS

AVIATION WIKINOMICS
AIRLINE, AEROSPACE & DEFENSE INNOVATORS

Copyright © 2009 Aviation Wikinomics, Inc. Confidential Proprietary Trade Secrets & Know How

1 Impact Statement

Autonomic capabilities are changing the
landscape of aircraft lifecycle sustainment
to the same degree that the gas turbine
engine changed commercial aviation and
FedEx changed the logistics industry!

CONFIDENTIAL
March 29, 2010 Thales and BWS Proprietary 1

2 History of Autonomics
1898 – Medical term defining a subset of the Central Nervous System
Autonomic: au·to·nom·ic : ˌȯ̇tə-ˈnä-mik : adjective
ˌ ̇- ə ˈ
– 1 : acting or occurring involuntarily <autonomic reflexes>
– 2 : relating to, affecting, or controlled by the autonomic nervous system or its
effects or activity <autonomic drugs>
– au·to·nom·i·cal·ly : ȯ-tə-ˈnä-mi-k(ə-)lē : adverb
1978 – Office of Naval Research funds Boeing & United Airlines to
develop new methods of aircraft maintenance planning resulting in Nolan
& Heap’s Reliability Centered Maintenance report.
1991 – IBM defines the term relative to computing and begins to develop
there vision for autonomic networks.
1994 – Office of Naval Research becomes a founding member and
sponsor of MIMOSA for the development of an Open Systems Architecture
for Condition Based Maintenance (OSA-CBM)
1997 – Office of Naval Research funds Raytheon to develop of a
Generalized Automated Maintenance Environment (GAME) – which
results in Boeing IDS / GEAE’s Automated Maintenance Environment
(AME) for the F/A-18 E/F Super Hornet.
2000 – Arthur “Art” K. Cebrowski (VADM/USN ret.) appointed Director,
Force Transformation, OSD – begins to define Sense & Respond Logistics
strategy, concept of operations (CONOPS) and required capabilities.
CONFIDENTIAL

3 History of Autonomics

2001 – Lockheed Martin Aeronautics proposes the development of an
Autonomic Logistics Information System (ALIS) in support of the multi-
national Joint Strike Fighter program competition – to enable OSD’s Sense
& Respond Logistics CONOPS and strategy.
2002 – Accenture working with Delta TechOps submits 11 US/EU patents
on the use of autonomic capabilities to enable multi-dimensional
configuration management, predictive maintenance and lifecycle
optimization of complex assets.
2006 – Boeing CAS proposes the Goldcare program for the B787
Dreamliner and begins development of an Aircraft Health Management
(AHM) solution, Maintenance Execution Management (MEM), Integrated
Materials Management (IMM), Electronic Flight Bag (EFB), and
Electronic Technical Log (ETL / Toolbag).
2000-2008 – Airbus Airman AHM & AirN@v, Embraer AHeAD, Lockheed
Martin Aeronautics PHM, ATA iSPEC2200, ASD S1000D, ASD SX0001,
ISO 10303 AP 239 STEP, ISO 13374 CBM, …
2009 – Bombardier proposes a performance based / fixed cost support
business model for the C-Series 110/130 aircraft leveraging a Centralized
Maintenance & Health Management System and global logistics network.

CONFIDENTIAL

4 Aviation MRO: Industry Structure = “Eco-System”

Regulatory Services
FAA, JAA/EASA, CAA, NTSB

Engineering Services
Maintenance Planning / Packaging / Scheduling, Regulatory Compliance, Tech Docs, Reliability Engineering

Other Segments:
Commercial Aircraft Defense Operators & Depots BizJet / Corporate
Fleet Operators Air Taxi / VLJ

Total Technical Services
Airframe, Engine, Component & Total Touch Services

GA: General Aviation

USAF/USN UK MoD Country
Maintenance Services

LCC Net Out
Legacy Out
Legacy In

X
Fleet 1 Military
Fleet 2

Fleet 1

Fleet 2
... ... ... Forces ...

3PMP & 3PL
Engine OEM
Component OEM
Airframe OEM

Logistics Services
Sourcing, Provisioning, Procurement, Warehousing, Distribution, Transportation, 3PL

Technology Services
Infrastructure Products / Services, SaaP (On-Premise, EAI, Application Management), System Integration, SaaS (On-Demand)

Financing & Leasing
Power x Hour Engine Bundling, ACMI Wet Lease, Performance Driven Outcomes
CONFIDENTIAL

5 Aviation MRO: Core Business Processes & Interfaces

Engineering,
Maintenance Programs
& Regulatory

Flight Operations
Maintenance

Airframe & Engine
Maintenance

Shop, Tool & GSE
Maintenance

Supply Chain
Management

Customer
Relationship
Management

Reservations, Airport
Operations, Finance &
Pricing, Marketing Airport Flight Finance, SEC, Human Capital
Human Capital Res, Sales & GD Operations Operations PRA, Accounting Management
CONFIDENTIAL

6 Core Business Processes vs. Industry Structure

EASA, FAA, ICAO, ATA, IATA, ASD, AIA

Collaboration Capabilities are no longer an option!
CONFIDENTIAL

7 The three core technical enablers of aviation MRO

Engineering,
Finance
Maintenance &
and Human Capital
Finance & Human Capital Management
Material MRO & SCM
Management
Key Finance & Accounting capabilities Key Customer Relationship Management
– Treasury & Working Capital Management – Sales Force & Contact Management
– Accounting (GL, AP, AR) – RFP / RFQ & Contract Management
– Supplier Payments (AP) – Customer Service & Visibility Integration
Configuration
– Customer Invoicing & Billing (AR)
Management Key Engineering capabilities
– Taxation
– Multi-Dimensional Configuration Management
– Activity Based Costing
– MRB & MPD Definition & Management
– Securities & Regulatory Reporting
– AD/SB/EO Management
– Finance & Weighted Average Cost of Capital
– Job / Task Card Management
Governance, Risk & Compliance Management – Equipment, MPD and Task Reliability

Key Human Capital Management capabilities Key Maintenance capabilities
– Corporate Structure & Work Center definitions – Production Planning (Content of Work)
– Employee Management & Self Service (B2E)
Document – Visit Scheduling / Capacity Scheduling
– Payroll Management & Content – Visit work package Sequencing
– Benefits Management Management – Production Control
– Workforce Planning & Staffing – Quality Control & Quality Assurance
– Recruiting, Training & HC Development – Post Visit analysis & Continuous Improvement

Key Supply Chain capabilities
– Sourcing, Negotiating & Contracting
Document / Content Management – Material Management & Purchasing (Logical)
– Inventory Control – Receipt, Warehousing,
Key Document and Content Management Distribution and Logistics (Physical)
capabilities – AOG & B2B Web Logistics Exchanges
–Contracts, Records and AD/SB/EO Documents
–Technical Manuals (AMM, FIM, IPC, CMM, SRM)
–Job / Task Cards and Logs / eLogs

CONFIDENTIAL

Open System Architecture for Condition Based Maintenance
8 (Component View)

1

CONFIDENTIAL

9 (System View)

Advisory Generation (AG): provides
2 actionable information required to 1) make
immediate operational changes and 2)
optimize lifecycle reliability, maintainability and
availability of equipment.
Prognostics Assessment (PA): determines
future health states, failure modes and
remaining functional and, or economic life
based on current health state, deterioration
rates and forecasted usage of equipment and
maintenance policies and procedures.
Health Assessment (HA): determines current
health state given functional parameters and
faults of equipment leading to diagnostic
processes, preventative and corrective actions.
State Detection (SD): facilitates the creation
and maintenance of normal baseline “profiles”,
searches for abnormalities whenever new data
are acquired, and determines in which
abnormality zone, if any, the data belongs.
Data Manipulation (DM): performs signal
analysis, computes meaningful descriptors,
and derives virtual sensor readings from the
raw functional measurements.
Data Acquisition (DA): converts an output
from a transducer to a digital parameter
representing a physical quantity and related
T2 Turbine
N3Turbine
information.
Inlet V3Turbine
Speed
Temperature Vibration

CONFIDENTIAL

10 (Aircraft View)

3 External
External
Sources of
Sources of
OSA-SOA
OSA-SOA
Web Service
Web Service
Maintenance
Maintenance
Information
Information
Information System
System
Information
Utility and “Value Density” of Information

Health
Health
Management
Management
System
System
CMS
Collaboration
Advisory
Advisory OSA-EAI Network
OSA-EAI
Generation
Generation
Web Service
Web Service
ACMS

Prognostic
Prognostic
Assessment
Assessment MCC

Health
Health
OSA-CBM
OSA-CBM
Assessment Web Service
Assessment Web Service
LRUs
SOC
State
State
Detection
Detection
Data
Data
Sensor(s) Manipulation
Data Manipulation
Data
Acquisition
Acquisition Flight Deck Cabin
Sensors
Sensors ELB
EFB MIS
Component / LRU Systems / Aircraft Fleets
Information Flows Applicability of Information
Organization Perimeters
CONFIDENTIAL / Value Density of Information
Utility

11 (Fleet & Collaborative Eco-System View)

Total Care
Total Care
Fleet

4 Fleet
Manager
Manager

Engine
Engine Regulator
Utility and “Value Density” of Information

Regulator
OEMs
OEMs
FAA / EASA
FAA / EASA

Airframe
Airframe
OEMs
OEMs
rd
3 Party
3rd Party
Logistics
Logistics
Providers Component Component
Providers Component Component
OEM OEM
OEM OEM

Component
3rd Party
3rd Party
Component
OEM
Component OEM
MROs
MROs
Component
OEM
OEM

Sub- Sub-
Sub-
Component Sub-
Component
Component
OEM Sub- Component
OEM
OEM Sub-
Component OEM
Component
OEM
OEM

Airline Fleet External Autonomic Lifecycle Sustainment Providers
Systems / Aircraft
Applicability of Information Information Flows / Collaboration Hub
Organization Perimeters
Utility / Value Density of Information
CONFIDENTIAL

12 The Chokepoint to Eco-System Collaboration is the MIS

CONFIDENTIAL

13 MRO IT Architecture will be based on ASD SX0001 and SOA

ISO 10303 S5000F Flight SCORM S1000D S2000M ERP ERP
International International Operations International Finance, Human Capital
International International
Specification for Specification for Specification for Accounting & Management –
Systems Specification for Specification for
Product Data Service Data Advanced Controlling via Recruiting,
Technical Materiel
Management Capture & Operations Control Distributed SAS 70 processes Succession,
Publications Management
(PDM) & Computer Management / Maintenance Learning using and procedures On-Boarding,
(IETP / IETM) (SCM) using
Aided Design, using ISO 13374 Control, Air Traffic the Shareable compliance Talent, Training
using a EDI / XML
Engineering & OSA-CBM, Control, Weight & Content Object and Learning
Common Source Automated
Manufacturing ACARS, On-Board Balance and Reference Model Management
Data Base (CSDB) Processing
(CAD, CAE, CAM) Systems & FOQA Dispatch

LDAP & PKI
J2EE Web Service Universal Adapter (ESB / SOA) Security Services
Device, Printer & Wireless

ISO 10303
S4000M S3000L
AP 239 Maintenance
Services

International International
Specification for Specification and Application and
Product Life Cycle Procedures Procedures
Management
(PLCS) & Multi-
Handbook for
RCM / MSG3
Information Handbook for
Logistics Support
Dimensional Scheduled Analysis (LSA)
Configuration
Management
Maintenance and
Reliability Analysis
System
(MDCM)

CONFIDENTIAL

14 Software as a Service / On Demand key differentiators:

Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
CONFIDENTIAL

Just as software evolved via Abstraction, Virtualization and
15 Outsourcing…

CONFIDENTIAL

… so too are Platforms migrating to the SaaS / On Demand
16 business model …

CONFIDENTIAL

17 … a business model that originated in the airline industry.

CRS / GDS Catering SCM MRO MRO IT

CONFIDENTIAL

18 There are three waves of adoption of a Disruptive Value Innovation

The focus of SaaS shifts over time from cost-effective delivery of stand-alone applications (Wave I),
to integrated business solutions enabled by web services and ESBs (Wave II), then to human
workflow and collaboration based business transformation (Wave III).

Evolution of Software-as-a-Service
SaaS 2.0
SaaS 1.0 SaaS 2.0
High
Wave I: 2001-2006 Wave II: 2005-2010 Wave III: 2008-2014
Cost-effective Integrated Workflow-enabled
Software Delivery Business Solutions Business Transformation

Ubiquitous Adoption
• Optimized Business Ecosystems
Mainstream Adoption • IT-targeted Ecosystems
Adoption

• Integrated w/ Business Portfolio • Inter-enterprise Collaboration
• SaaS Integration Platforms • IT Utility / SaaS Infrastructure
• Business Marketplaces • Customized, Personalized Workflow
Early Adoption and SaaS ecosystems • Focus on Business Transformation
• Stand-alone Apps
• Customization Capability
• Multi-tenancy
• Focus on Integration
• Limited Configurability
• Focus on TCO / rapid deploy
SaaS
Tipping-
Point
Low

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Source: Saugatuck Technology, 2007, “SaaS Beyond the Tipping Point”
CONFIDENTIAL

19 SaaS and BPO are on a collision course …

By 2010, a new SaaS business services provisioning model emerges, combining pure-play SaaS solutions
with business services from both next-generation and traditional infrastructure, application hosting,
Managed Service Providers and Business Process Outsourcing (BPO).
While many SaaS vendors desire to remain pure-play application solution providers, customers and
industry specific trends in addition to Wall-street economic valuation metrics will decide how far into
business services SaaS must go to effectively compete with traditional software vendors.

New Collaboration Services Models

Business Infrastructure,
Process Hosting &
Outsourcing Application
SaaS CSP (BPO) Management

SaaS BPO
SaaS SaaS
ASP
1.0 2.0
SaaS Infrastructure / SIPs

Pure Play Infrastructure / Communications

CONFIDENTIAL Source: Saugatuck Technology, 2007, “SaaS Beyond the Tipping Point”

20 … to create new business models around Eco-System collaboration.

From tactical to strategic From 1:1 to 1:N
From commodity to industry specialized From client site to web site
From cost-reducing to profit-enhancing From SMB to global 1000

Performance Strategic Increasing ROIC for an
Services
Value System Industry Collaborative
Collaboration Shared Service
Systems Collaboration
Integration Services
Management Provider

Business Operational Business Processes
Optimal Single Company
Services
Value Business Business Risk / Return Proposition
Process Management Services Provider

Business Applications
Application Software
Management as a Service
Increasing Propensity to
Technology Tactical Technology Infrastructure Outsource
Services Infrastructure Hosting
Value Management Services Commodity Activities
On-Premise Delivery On-Cloud Delivery
Fixed Solutions Configurable Solutions Shared
Fixed Cost Plus Pricing Utility Pricing
Transaction Oriented Event / Workflow Oriented
Advisory
Services 1:1 Company Standards 1:N Industry-standards
1:1 Client-specific 1:N Industry-specific
Dedicated Delivery Ubiquitous Delivery
CONFIDENTIAL

21 Aviation MRO Industry Structure vs. Nature of Services

Engine Power X Hour Airframe Performance Mgt Performance
Bundled Acq + Eng + Mtc + Log PBL, PBC, Goldcare, TTS+ Services
s
in
rg
Nature of Demand & Supply (Services)

a
M
ng
si
Increasing Breadth or Depth of Services Demanded

ea Engineering Services Knowledge Management Fleet Management Knowledge
cr
In AD/EO, PMA/STC, ECM/DCM/Task Cards CAMP + CASS + Reliability = BI Reg, Mx Program & Pln, MOC Services
Decreasing Sources of Supply Provided
Increasing Risks to Margins

Leasing 3rd Party Logistics Business Process Outsourcing Business
Engine, Airframe, ACMI VMI, Warehousing, Dist / Trans FI, HR/Payroll, Call Ctr, CRM Services

Airframe Maintenance Component Maintenance Maintenance
Engine Maintenance Line Maintenance
Hangar / Heavy Check / RON Avionics, LRUs, Subs, Fab Services

Infrastructure Management Application Management Utility Computing System Engineering Technology
On-Premise H/W, LAN, Comms On-Premise Apps Hosting, Grid H/W, WAN, Comms Implementation, Integration Services

Process, Human Capital Consulting Technology Consulting Strategy Consulting Advisory
σ
Org Design, Training, BPR, LEAN/6σ Application & Infrastructure Financial, Marketing, M&A Services

Structure of Industry & Integration
Increasing Complexity to Execute
Increasing Barriers to Competitor Entry and Customer Exit
Increasing Margins of Return

CONFIDENTIAL

22 Core Business Processes vs. Industry Structure Revisited

EASA, FAA, ICAO, ATA, IATA, ASD, AIA

Collaboration Capabilities are no longer an option!
CONFIDENTIAL

23 Cloud Computing is changing Collaboration Delivery

Engine Power X Hour Airframe Performance Mgt
Bundled Fin + Eng + Mtc + Log PBL, PBC, Goldcare, TTS+

Finance & Engineering,
Accounting Maintenance
and Human Capital
Fleet Management
& Supply
Management Reg, Mx Program & Pln, MOC
Business Process Outsourcing Chain
FI, HR/Payroll, Call Ctr, CRM

Configuration
Management

Knowledge Management
CAMP + CASS + Reliability = BI EaaS

Document
3rd Party Logistics & Content
VMI, Warehousing, Dist / Trans Management

Strategy Consulting
PaaS SaaS Market, Biz Arch, M&A

Technology Consulting
Application & Infrastructure
Technology Business Performance
Services Services Services
CONFIDENTIAL

Aviation MRO Trends: BPO and SaaS are merging into
24 Performance Based Collaboration Services.

Maintenance information system linking the
seven global F-35 operators is activated for
flight test
Lockheed Martin is getting a head start on plans for a global Joint Strike
Fighter sustainment system by switching on the information network that will
collect, analyze and communicate maintenance data for F-35 flight testing.
The autonomic logistic information system (ALIS) will begin collecting data
from the first F-35, which had completed 17 flights by the end of April. Initially
data will be entered by maintainers, but an upgrade is planned to enable the The global sustainment operations centre in
aircraft to downlink data in flight, says Kevin LeBeau, ALIS integrated product Fort Worth, Texas, USA. © Lockheed Martin

team director.
ALIS provides 38% of the functionality needed to support the 14 development flight-test aircraft planned, says LeBeau,
enabling maintainers to isolate faults and trigger the supply chain to deliver replacement parts.
Functionality is based on commercial software, including the Maintenix maintenance management system developed by
Canada's Mxi Technologies. LeBeau says the ALIS team is developing shippable code every 30 days. When the second F-
35 flies in May 2008 maintainers will be able to run checks and access status on the flight line using laptops and handheld
portable maintenance aid.
Lockheed has established an operations control centre at its Fort Worth, Texas facility that includes sustaining engineering
in order to develop repair tasks, improve component reliability and optimize the maintenance program against key
performance parameters of aircraft availability, sortie generation rate and the performance based logistics contract, which
shares risks and costs between the US DoD and Lockheed.
The international program team includes the United States, United Kingdom, Italy, Netherlands, Turkey, Canada, Australia,
Denmark and Norway with Singapore and Israel participating through a non-program Security Cooperative Participation
agreement.

Source: Lockheed Martin Aeronautics, 2006
CONFIDENTIAL

25 Collaboration Services.

HAECO is pleased to offer Fleet Technical Management (FTM) and Inventory Technical Management
(ITM), two comprehensive total support packages that provide cost-effective, customized engineering and
maintenance solutions. Airlines have recognized, in a highly competitive environment, they need to focus
on their core competence of flight operations, maximizing revenue/yield and driving out costs by allowing
HAECO to provide technical management services through a dedicated team of professionals that covers
all aspects of airline engineering functions to ensure fleet operational safety and airworthiness requirement
are totally complied with, to the satisfaction of operators' QA and regulatory authorities. HAECO selected
and implemented Rusada’s enterprise:airline to provide the Fleet Technical Management (FTM) capability.

Lufthansa Technik’s unique Technical Operations web suite, manage/m™, allows commercial aircraft
operators to manage all core functions of their fleet’s regulatory, engineering, maintenance and supply
chain operations as a completely web-based system. All they need is access to the Internet – LHT does
the rest.
Rounding out Lufthansa Technik’s Total Technical Services all-encompassing portfolio of maintenance,
repair and overhaul (MRO) services, the modules of manage/m™ comprise a complete range of airline
proven support functions that permit operators to live up to their responsibilities to the aviation authorities.
manage/m™ improves effectiveness and efficiency offering real added value. manage/m™ is powered by
Swiss Aviation Software’s AMOS solution.

Lufthansa Technik is proud to sponsor the official READI – web suite application! The purpose for the
Reliability Exchange of Airline Data International (READI) is to provide a forum for the exchange of
operational benchmark data, establishing the performance metric fleet Mechanical Scheduled
Performance (MSP). READI is hosted by FedEx and currently comprises 30 airlines and OEMs.
Boeing CAS, Boeing IDS, Lockheed Martin Aeronautics, Rolls Royce DS&S, Bombardier, Embraer, Delta
TechOps, KLM / AFI all have similar offerings in place or in some stage of realization

CONFIDENTIAL

26 LHT example of Aviation MRO BPO and SaaS convergence

Lufthansa AG

Airlines
Cargo
Catering
Maintenance
Technologies
Finance & Investing

Lufthansa Airlines Lufthansa Cargo LSG SkyChef Lufthansa Technik Lufthansa Systems LH Holdings

Passenger Cargo Carrier Catering LHT Logistics Customized Finance & Investing
Services Freight Forwarding LHT Philippians, proprietary version Leasing
3PL Services Sofia, Malta, Tulsa, of SAP A&D IS 3.0 Consulting
Alitalia, Budapest, Travel Mgt
Shannon, AMECO,
Airliance, Amadeus
Shenzhen, CSA

Swiss International LHT Airline Customers

CONFIDENTIAL


Boeing signs Long Term Agreement with Mxi Technologies
Ottawa, Canada (July 8th, 2008) – The Boeing Company has named Mxi as a partner for GoldCare,
Boeing's comprehensive life-cycle management service developed for the 787 Dreamliner. Boeing has
selected Mxi to supply Maintenix®, an integrated, intelligent software solution that will serve as the
maintenance management portion of a comprehensive suite of enabling technologies for GoldCare.
Under GoldCare, Boeing leads and integrates a global team to deliver maintenance, engineering, and
materials management tasks within a predictable per-flight hour cost. Goldcare offers two levels of service,
GoldCare and GoldCare Integrated Materials Management Service; both of which include new enabling
technologies that turn airplane operating data into actionable information and knowledge.
Ottawa, Canada (July 23rd, 2008) – The Boeing Company, the world's largest manufacturer of commercial
jetliners and military aircraft, has signed a "Software License Distribution Agreement" with Mxi
Technologies, a leader in aviation maintenance management software. Under terms of the agreement, Mxi Boeing’s Global Operations Center.
will supply Maintenix®, an intelligent, integrated software solution that will provide Boeing with meaningful © The Boeing Company
improvements to their labor productivity in after-sales product support.
Information technology is central to Boeing’s corporate strategy of creating value for their aircraft customers and their passengers. This is a global strategy that
leverages advanced networks, communications and applications to share information digitally amongst all stakeholders. This initiative is shared across all Boeing
business units and extends from onboard technology enhancements to lifecycle information management tools. Maintenix® is central component of this strategy
for the 787 aircraft as it provides the information hub for managing data and integrating these diverse technologies and services for the Boeing GoldCare offering.
The objectives of the initiative include:
Leverage Boeing’s engineering knowledge and fleet-wide perspective to improve
resource planning and maintenance execution activities
Automate traceability from maintenance activities back to compliance with source
documents for maintenance requirements
Leverage fault information being captured onboard the aircraft to streamline line
maintenance planning and execution activities
Set industry standards to facilitate closer integration between the airline
community and the manufacturers and maintainers

Source: Boeing Commercial Airplane, 8 July, 2008 and Mxi Technologies, 23 July, 2008
CONFIDENTIAL

28 Boeing example of Aviation MRO BPO and SaaS convergence

Goldcare Network Partners
Americas Europe / MENA AsiaPac

?
OR

Maintenance Back Office
(MIS) (ERP)

“Technology is the key enabler of this kind of collaboration,
which involves a significant amount of product lifecycle management
across multiple countries. Boeing requires all its partners on the 787
to use an application called Catia, made by Dassault, and the plane is
designed at a special online site, maintained by Boeing, called the
Global Collaboration Environment. Goldcare customers, will also
benefit from advance engineering, maintenance and supply
chain management collaboration technologies that will
significantly reduce and predictably smooth lifecycle costs.”

Source: Boeing Co. as reported in CIO Insight magazine, 6 March, 2007
CONFIDENTIAL


Source: Bombardier, C-Series Program Update, Paris Air Show, June, 2009
CONFIDENTIAL

30 Bombardier example of Aviation MRO BPO and SaaS convergence

CONFIDENTIAL

31 … enabling Performance Based “Nose-to-tail” Total Support.

CONFIDENTIAL

32 Strategic Questions

Are your internal MRO IT solutions:
Addressing internal requirements:
Increasing Labor Productivity?
Decreasing Material Costs?
Decreasing IT Labor, Infrastructure and Solution Costs?
Increasing Aircraft Availability?
Increasing Component Engineering Reliability?
Increasing Maintenance Program Reliability?
Addressing external requirements:
Increasing Business Agility?
Increasing Compliance to Industry Standards?
Increasing Regulatory Compliance?
Enabling Eco-System Collaboration?
Adding Stakeholder Value?
CONFIDENTIAL

AVIATION WIKINOMICS MICHAEL WM. DENIS
AIRLINE, AEROSPACE & DEFENSE INNOVATORS PRINCIPAL

Michael Wm. Denis is the Founder of Aviation Wikinomics, Inc., a
global consultancy focused exclusively on innovation of airline,
aerospace and defense aircraft lifecycle sustainment capabilities.
Michael has over twenty-two years experience in managing
maintenance operations and advising tier one airlines, aerospace
manufacturers and third party MRO companies. His current
research is focused on the use of disruptive technologies in the
optimization of revenue generation versus aircraft sustainment
costs across the various lifecycle phases of complex assets, as
well as Software as a Service and Business Process Outsourcing.
Prior to Aviation Wikinomics, Michael was a co-founder of Blue
Water Solutions, Inc. with Dr. John B. Kirk and Malcolm B. “Mac”
Armstrong, LTG / USAF retired. Michael began his technology
career at Accenture, where he was the Director, Aviation
Maintenance Solutions. Michael served twelve years in the US
Navy as a Surface Warfare Officer and Gas Turbines Engineer.
Michael attended the Georgia Institute of Technology earning a
Bachelor of Nuclear Engineering and holds a Master of Decision
Science from the J. Mack Robinson College of Business at
Georgia State University. He is a member of the Institute for
Operations Research and the Management Sciences, the
American Society of Quality and the Six Sigma Forum.
A native of Houston, Texas, Michael currently
resides in Atlanta, Georgia, with his wife, Jackie,
M: +01 678.524.8289
and son, Kyle, while daughters Ashley and
F: +01 772.594.8289 Courtney attend the University of Georgia and
E: michaelwdenis@aviationwikinomics.com Kennesaw State University, respectively.
L: www.linkedin.com/in/michaelwdenis
CONFIDENTIAL

AVIATION WIKINOMICS

CONFIDENTIAL

Autonomics Sustainment

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