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Video Streaming Technologies
                     Optimise Learning, Interaction & Networking



                                                                        Presented by:
                                                                      Marcel Klaassen
                                                              CEO: FNB Biznetwork/ Small Business


First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                                          1
Discussion Points

                          Introduction to FNB Biznetwork
                          Strategy Comes Before Technology
                          Choose the Right Platform for your Market
                          Create a Reliable Brand
                          Include your Customer
                          Continuously Innovate
                          Measurement is Key
                          Questions




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                            2
Introduction to FNB Biznetwork

                          Small Business Support Platform Offered to FNB Commercial
                          Customers (Turnover < R5 mil)
                          Mentorship, advice, business content, tools & templates, facilitated
                          networking – in conjunction with Small Business Banking Suite
                          Touch Points: High: 1-on-1 Mentorship
                                          Medium: National Broadcast Events
                                          Low: Online/ Interactive Social Media Platform
                          Focus Areas: Business Information and Networking
                          Strategy: To become the largest business support network in SA



First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                                       3
Strategy Before Technology
                                                          To be the largest provider of entrepreneurial support
                                                          To be the largest provider of entrepreneurial support
                                                                             (Market Share)
                                                                              (Market Share)




                                                                                                                 Access to
                                                                                                                 Access to
                                                 Access to
                                                 Access to                    Build, Enable
                                                                              Build, Enable                         best
                                                                                                                     best
                                               high quality
                                               high quality
                                               information
                                                information
                                                                             and Accelerate
                                                                             and Accelerate                     commercial
                                                                                                                commercial
                                                                                                                  banking
                                                                                                                   banking
                                               networking
                                                networking                  Entrepreneurship
                                                                            Entrepreneurship                    products &
                                                                                                                 products &
                                                 & support
                                                 & support                   In South Africa
                                                                             In South Africa                     platforms
                                                                                                                  platforms




                                                              Through cost effective channels & relationships


First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                                                                    4
Choose the platform for your market

                                                              People: What are they ready for?
                                                              Objectives: What do you want to achieve?
                                                              Strategy: Your future relationships with customers?
                                                              Technology: The tools to help you get there?



                    “SME’s have taken over from large business as the biggest driver of internet
                    access in South Africa. Every small business connects between 1 and 20 new
                    users to the net”                            Arthur Goldstuck (World Wide Worx)




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                                                          5
Platform: National Broadcast Events




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                    6
National Broadcast Events

                          Live Show (Global Access Broadcast)
                          35 Locations Across South Africa, Namibia & Botswana
                          Up to 3000 attendees on one evening
                          16 Shows to date
                          Guest Speakers: Adrian Gore, Raymond Ackermann, Paul Harris,
                          Gary Bailey, Suzie Orman, Gideon Novick, Alan Knott-Craig




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                               7
Web Based Platform

                                        Knowledge Bank
                                        250 tools and templates
                                        Advertising Wall
                                        Ask the Expert
                                        Video Downloads
                                        Online Networking
                                        Clubs & Blogs
                                        Discussion forums
                                        Access to Events
                                        FNB banking Solutions
                                        Self Assessment Tools
                                        Business Plan builder
First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                        8
Web Based Platform – Video Library

                          100+ Videos
                          Share, stream, DL
                          Gain access to
                          & share event
                          content anytime




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                    9
Create a reliable brand

                          Be Consistent
                          Deliver Top Quality
                          Reliable Systems & Processes
                          Give the market time to trust new
                          Technologies & platforms




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                    10
Include your Customer

                          Interactive Q & A
                          Live Feedback Sessions
                          Web Polls
                          Online Interaction with members
                          Incentives for involvement




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                    11
Continuously Innovate
        On the other hand…


                                                               “If I ask my customers what they want
                                                              they would probably say a faster horse”




                          Is the market big enough?
                          Is the timing right?
                          Is the opportunity aligned to core business?
                          Is there room for differentiation?
First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                                              12
Innovation: Biznetwork Webinars

                                                              1/ Week (15 Min.)
                                                              19600 Hits
                                                              975 Visitors
                                                              Available for DL &
                                                              Distribution




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                         13
First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                    14
Measurement is Key

                               Live Event Tracking & Feedback
                               Website Analytics
                               Review & restage or measurement is a waste




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                  15
And Finally…



                                                              Questions?




First National Bank – a division of FirstRand Bank Limited.
An Authorised Financial Services Provider.                                 16

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Video Streaming Technologies Marcel Klaasen Fnb Biznetwork

  • 1. Video Streaming Technologies Optimise Learning, Interaction & Networking Presented by: Marcel Klaassen CEO: FNB Biznetwork/ Small Business First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 1
  • 2. Discussion Points Introduction to FNB Biznetwork Strategy Comes Before Technology Choose the Right Platform for your Market Create a Reliable Brand Include your Customer Continuously Innovate Measurement is Key Questions First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 2
  • 3. Introduction to FNB Biznetwork Small Business Support Platform Offered to FNB Commercial Customers (Turnover < R5 mil) Mentorship, advice, business content, tools & templates, facilitated networking – in conjunction with Small Business Banking Suite Touch Points: High: 1-on-1 Mentorship Medium: National Broadcast Events Low: Online/ Interactive Social Media Platform Focus Areas: Business Information and Networking Strategy: To become the largest business support network in SA First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 3
  • 4. Strategy Before Technology To be the largest provider of entrepreneurial support To be the largest provider of entrepreneurial support (Market Share) (Market Share) Access to Access to Access to Access to Build, Enable Build, Enable best best high quality high quality information information and Accelerate and Accelerate commercial commercial banking banking networking networking Entrepreneurship Entrepreneurship products & products & & support & support In South Africa In South Africa platforms platforms Through cost effective channels & relationships First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 4
  • 5. Choose the platform for your market People: What are they ready for? Objectives: What do you want to achieve? Strategy: Your future relationships with customers? Technology: The tools to help you get there? “SME’s have taken over from large business as the biggest driver of internet access in South Africa. Every small business connects between 1 and 20 new users to the net” Arthur Goldstuck (World Wide Worx) First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 5
  • 6. Platform: National Broadcast Events First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 6
  • 7. National Broadcast Events Live Show (Global Access Broadcast) 35 Locations Across South Africa, Namibia & Botswana Up to 3000 attendees on one evening 16 Shows to date Guest Speakers: Adrian Gore, Raymond Ackermann, Paul Harris, Gary Bailey, Suzie Orman, Gideon Novick, Alan Knott-Craig First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 7
  • 8. Web Based Platform Knowledge Bank 250 tools and templates Advertising Wall Ask the Expert Video Downloads Online Networking Clubs & Blogs Discussion forums Access to Events FNB banking Solutions Self Assessment Tools Business Plan builder First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 8
  • 9. Web Based Platform – Video Library 100+ Videos Share, stream, DL Gain access to & share event content anytime First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 9
  • 10. Create a reliable brand Be Consistent Deliver Top Quality Reliable Systems & Processes Give the market time to trust new Technologies & platforms First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 10
  • 11. Include your Customer Interactive Q & A Live Feedback Sessions Web Polls Online Interaction with members Incentives for involvement First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 11
  • 12. Continuously Innovate On the other hand… “If I ask my customers what they want they would probably say a faster horse” Is the market big enough? Is the timing right? Is the opportunity aligned to core business? Is there room for differentiation? First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 12
  • 13. Innovation: Biznetwork Webinars 1/ Week (15 Min.) 19600 Hits 975 Visitors Available for DL & Distribution First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 13
  • 14. First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 14
  • 15. Measurement is Key Live Event Tracking & Feedback Website Analytics Review & restage or measurement is a waste First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 15
  • 16. And Finally… Questions? First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services Provider. 16