Building a community-powered online reputation system for nonprofits

4. What GlobalGiving does: 2500+ project pages Individuals donate crowd

5. What GlobalGiving does: 2500+ project pages donate crowd see results follow and influence the project

6. Core GlobalGiving services Monitoring & Evaluation Finds new NGOs

7. GlobalGiving’s feedback loop kit Reputation signals Quarterly project updates visitor postcards Filtered social media Community input

12. Our development philosophy. We believe… 1. People (NGOs) want to do the right thing 2. you don't have to be an expert 3. the “right thing” isn’t always clear, so be open-minded 4. people must be part of a conversation to learn 5. committed people will eventually get it right, by listening to others 6. we shouldn’t penalize people for failing to get it right from the get-go

13. State of the evaluation data highway Google – 150M daily users Wikipedia – 10M daily visitors Facebook – 200M daily users, 70% outside USA -- not connected to -- World Bank + IMF = 10,000 people NGOs = 4 million worldwide (40 million people?)

14. State of the evaluation data highway Google – 150M daily users Wikipedia – 10M daily visitors Facebook – 200M daily users, 70% outside USA World Bank + IMF = 10,000 people NGOs = 4 million worldwide (40 million people?) World bank Gov’t data

15. State of the evaluation data highway $ Global (billions) GDP = $60,000 Markets = $50,000 ODA = $129 (most stays home) Remittances = $300 Giving = $50 [People talk about this money on ‘net] Gov’t data

16. Crowd sourcing 100 voices – 1 conversation

19. An NGO filtering system that actually pays for itself and funds community-supported ideas 16 open challenges since 2008 $109,000 in prize incentives $1,818,462 raised by NGOs

23. Aggregate this information for public

27. A way to crowd-filter 400 data feeds

28. SMS for beneficiaries - how it works (feedback-loops-beta) Village level feedback One switchboard per carrier per country Msgs synchronized with GG database. Enters an unsorted queue of messages. “ In the field” page: regional discussion 1 2 3 4 Project #1234 Project #3456 Project #4567 iphone / web sorting task Volunteers scan messages and tag them to projects, regions, keywords. (and verify auto assignments) #2086 Short codes in msg auto-assign to projects, select keywords. Reconstructing convos on website SMS feedback to community (follow a keyword) Using Ushahidi and Frontline 5

30. Does technology make a difference in feedback loops?

31. Iran election word of mouth email twitter gatherings YouTube Facebook mass media

32. Twitter and YouTube replace mass media, augment public protests word of mouth gatherings mass media email twitter Facebook

33. Does real-time feedback make a difference?

35. http://www.globalgiving.org/storytellers/ GlobalGiving Storytelling project (Kenya) A pilot study to gather community attitudes about NGO activities and map what’s important to Kenyans. Results: 3000 stories, 1 interactive map, and a shared resource for everyone.

36. “ Can you share a story about one past community effort you witnessed or know about? Think of a “community effort” as any organized activity led by a person or NGO to improve the lives of a community. Talk about one moment or experience that was part of this community effort. Explain what happened. Please transcribe this story here, then answer some questions to help others learn from your experience.” http://www.globalgiving.org/storytellers/

37. If story is about a GG partner NGO, we tag it. http://www.globalgiving.org/storytellers/

38. Sample story Catholic Church Group visits sick in the hospital On Saturday at our church we go to visit the sick in the hospital. Then I saw this boy who was burn almost on his whole backside. He was crying and this made me feel very bad. I had to make him stop crying by telling him stories and sooner the boy slept in my arms. I was at ease when he slept. http://www.globalgiving.org/storytellers/

39. Sample story http://www.globalgiving.org/storytellers/ Picking trash for cash Okay. So you have these kids who clean up the streets, picking trash. But those in Kibera, they often do it in the neighborhoods where people have more money…. One day they gathered all the trash in a neighboring slum and collected some money. But at the end of the day they returned home to Kibera and there was still trash everywhere. I wished for once they would clean up our own streets.

40. http://www.globalgiving.org/storytellers/ Next we map the story elements… Community additudes about this effort are… What area would you tell a friend who wants to copy this effort to focus on improvingt? Divided United Indifferent people plan location This community effort most improved… Social relations Physical well-being Economic opportunity community Leaders behind the project outsiders Results have been most influenced by…

41. http://www.globalgiving.org/storytellers/ Next we map the story elements… Community additudes about this effort are… What area would you tell a friend who wants to copy this effort to focus on improving? This community effort most improved… Results have been most influenced by… Divided United Indifferent people plan location Social relations Physical well-being Economic opportunity community Leaders behind the project outsiders

42. http://www.globalgiving.org/storytellers/ What can 3000 stories accomplish? Past study – why do some people become terrorists? Young people in pakistan collected stories about justice from community. “ Triad” question used to map how each story defined justice.

43. http://www.globalgiving.org/storytellers/ Get your own back, revenge Restorative, reconciling Deterence, stop Others from doing same Get your own back, revenge Restorative, reconciling Deterence, stop Others from doing same Pakistanis in Peshawar map differently from ex-patriot pakistanis in London Pakistan London-Pakistanis

44. http://www.globalgiving.org/storytellers/ Why? Record what Kenyans care about. Share with all NGOs a tool they can use to align their mission with community priorities Identify organizations that communities support, so we can invite them to GG. Measure our impact to date. If current GG partners (as a whole) match the same needs that Kenyans talk about, the “marketplace” is working.

45. Past: Monitoring and evaluation - Find faults, prove impact, attribute credit Present: Assess and enhance - Outsiders guiding the process Future: Listening and serving - Community is the filter, the expert, and the arbiter for new directions